TERRIBLE CUSTOMER SERVICE !!
No words to describe how bad their service is . I wish I read their reviews before buying from them .My whole house blinds and curtains are done by victory blinds and being an Aussie company , I expected good post installation customer service.

I have been calling them for months for a call back to have one blind repaired . Every time , they take my details and they promise their consultant will call back . No consultant EVER bothered to call back . My whole house curtains and blinds are done by them unfortunately...Read more

I chose to buy from Victory because I thought they were a reliable, Aussie owned business. I was wrong. I had my consultation in June. The consultant spent a majority of my session chatting, then rushed me to make a decision in the final few minutes, because he had another client waiting. I paid in full ($5300 for three plantation shutters, two sets of bedroom roller blinds, and two small ones for the bathrooms) and was told to expect my install to happen in late August, to early Spetember. Why so long? Because they're not made in Australia. Th...Read more

We had a set of blinds and awning installed a few years back and were initially quite happy with the products. It became apparent over time however, that what was sold to us wasn’t suitable. I asked about downsides for recessed blinds from the person who gave me the quote and she said there were none. There were privacy and functionality issues with this though. People could see in and light would get through. To their credit, they did fix these. Later, we found out that we’d have to remove the blind or winder just to open a fly screen. The sol...Read more

I had beautiful curtains from Victory installed. I approached Victory Blinds on how best to clean them - Sales rep that attended said he would find out and let me know (never heard back). I then called and left messages for someone to return my call and also no one returned my calls.

I got them professionally cleaned at home and found that the curtains have shrunk! (got 3 cleaned, the other 2 were OK). I contacted VB again and have sent emails and pictures of the issue, left more messages and emails, only to be told that although the curtains ...Read more

usually before i get a quote on a product i usually check them out but because my friend had used them before & had no trouble i did not do a review & now wish i had but of course too late now! like a previous customer i too have been ripped off the 50% deposit $1780 which was paid on 27/10/2020 for 3 outdoor blinds which was expected to be installed well before Xmas. On 30/11/2020 a office girl rang saying blinds are delayed till end December to early January which is not good enough as waiting for a month already so asked if they had been ma...Read more

We had blinds installed about a year ago as part of a major renovation project. Kitchen, bathroom, carpets, paint, etc. To make a long story short, the colour we got was cream which is not even close to the colour ordered: Dulux Antique White USA. We pointed this out to the installer so he said he'd take off $1000 from the outstanding owed. The installer said he had the same issue with Victory and had even given them the paint! At the same time our daughter built a new house and Victory said they could colour match. Same issue, wrong colour....Read more

It took them 9 weeks to make two blinds when sale rep said 3 to 4 weeks ,on the day of insulation i was told Glen would be the between 12 to 2 then at 200 pm i ring office up asking if glen is still coming i was told yes at 330 i ran office again ask what is going on was told Glen came at 1230 pm left business card in the fly wire door i miss you i dont understand why he did give me a call saying i at you door most companies will give you text or a phone call saying i be the soon i try to organise another day on the day i received a phon...Read more

Don't Use These Guys At Any Cost

Initially Written Sep 17:

So far, it's been a 5+ month ordeal w/ Victory Blinds Underwood to get the electric blinds installed.

They installed the wrong remotes (too few channels) and have promised to order and come out with new remotes multiple times - nothing. Every few weeks or month we'd call, they'd have no record of the issue, they'd promise to order the remote and get back to us, and then nothing. No follow up each time.

Finally, after calling one last time and raising my voice a little, they schedule a guy to come out with some remotes they apparently had in the office (!??).
...Read more

paid my 50% deposit 26th July. Because I have bay windows they wanted to send their "most experienced" installer to do the check measure. Problem was he was on leave and I had to wait 2 weeks for the check measure. Which I did, reluctantly, in order to ensure everything done correctly. They then called to postpone to 13th August as the installer had hurt his back, then they attempted to postpone again as he had been delayed at another job on the other side of town and would not make it to my house until approximately 6:30. By this stage, I told...Read more