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Victory Blinds
3.7 from 335 reviews · View Statistics

Reviews

  • Product Quality
    2.5 (17)
  • Return Claim MadeYes (1) · No (17)
  • Warranty Claim MadeYes (2) · No (17)
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Terrible Experience

published
Incentivised ReviewNo
Noor

NoorGreater Melbourne (Outer), VIC

Horrible experience

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Customer

CustomerGreater Melbourne (Metropolitan), VIC

Cancelled my appointment without informing me

published

I have booked an appointment almost 20 days ago for a measure and quote for my curtains. Got an sms confirming my appointment and asked me to respond if I want to reschedule my appointment. I didn't respond as I didn't want to reschedule and I was fine with my date and time of the appointment. But, on the date of appointment, I am told that my appointment is cancelled as I didn't respond to the sms. This is so silly from victory blind and curtains. I am not ordering from you.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Victory Blinds
Victory B.Victory Blinds
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James

JamesVictoria

  • 31 reviews
  • 21 likes
  • Verified customer

Good quality products but had issues with the advice received

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Curtain shrinkage - warranty nightmare

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Aish

AishSouth East Queensland, QLD

  • 10 reviews
  • 13 likes

The UNVICTORY Way

published
Incentivised ReviewNo
3 comments
Aish
Aish
Victory Blinds
Victory B.Victory Blinds
Aish
Aish
Krista

KristaGreater Melbourne (Inner), VIC

  • 5 reviews
  • 2 likes

cant get a quote

published

Unfortunately could not get an appointed time to get a measure and quote. Told in email and on phone that it could be done without me being there but they could not. Others can. I work 5 days a week. No appointment available after hours (5PM ish) or on a Saturday. Only 1PM during the week. Not good enough.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Melanie49

Melanie49South East Queensland, QLD

  • 15 reviews
  • 12 likes

Rep doesn't even know the products

published

I had Craig come out to quote me on a job I wanted done at my house, first of all he didn't want to sell me cellular blinds which is what I wanted in that particular space, then proceeded to tell me I should just get plantation shutters instead, 2 very completely different products and would not suit that space! Then he tried to tell me to have nothing there, what the?! I had to go onto Victory's website and physically SHOW him the product I wanted on the website of the company he supposedly works for which he then said he'd have to go back and speak to his boss about, this was over a week ago now, haven't heard back. Unprofessional service to say the least, gone elsewhere now.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Janice F.

Janice F.Victoria

Nice Curtains, wrong colour

published

Wish I hadn't listened to the advice from the consultant, was disappointed with the end results as it is not what we wanted, unfortunately the whole experience was very disappointing.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Micky O

Micky OGreater Melbourne (Outer), VIC

  • 15 reviews
  • 6 likes

Nice blinds, wrong colour.

published
Product Quality
Incentivised ReviewNo
1 comment
Micky O
Micky O

The colour we picked is so popular, you don't even have to get it mixed in Bunnings.

Bwil

Bwil

  • 13 reviews
  • 19 likes

Incredibly rude service.

published

I received appalling service from a Victory consultant. In standard negotiations I was asking him if any better deal could be provided on the quote provided of $4300 for 2 sheers blinds and block outs for the 2 windows.

Absolutely fine that he could not do better, however merely for asking I copped an email of rudeness and I have not included the entire thread.

The IDENTICAL fabric Victory refused to discount “because it was expensive fabric” was provided to me $600 cheaper than Victory. An alternative roller blind fabric was provided much cheaper. I have now paid for $3700 blinds the week after Victory treated me so appalling.

Another company got my business :)

Maybe consider this next time.

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Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
eddie

eddieGreater Melbourne (Outer), VIC

I would thing twice before purchasing any thing of victory blinds

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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David Ling

David LingMelbourne

  • 6 reviews
  • 3 likes

Service issues

published

We are happy with our blinds which were installled in a new home 6 years ago.
One repair was undertaken under warranty with callout charge as described by others.
Now we have another repair requiring a $20 odd part.
After three weeks of phone calls emails and messages we are still waiting.
Technicians don’t seem to know about our blinds even though they are still in their records.
Enough for me to suggest alternatives for people wanting blinds.

Incentivised ReviewNo
Warranty Claim MadeYes
Retired

RetiredGippsland, VIC

All Good Until Warranty Issue

published

Free measure and quote, free installation, but be aware that you have to pay $90 to get someone from Victory Curtains and Blinds to come out and check a warranty issue even when well within the warranty period. Am in Regional area and in future will use a local shopfront business rather than deal with a business out of the back of a van.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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GenDen

GenDen

  • 2 reviews

Customer service requires a LOT of follow up

published

I purchased Victory Blinds products for my whole house 10 years ago. I was happy at the time. The past 2 years I've had to work with repairs twice on some routine maintenance issues. They are terrible! On this occasion it's taken 3 phone calls and 3 emails to finally get someone to be accountable. Then a further week of wasted time until they decide to pull their finger out and order the part. I had a similar experience last year. At east they do help, but you'll need to schedule daily follow up calls until your issue is resolved.

Product Quality
Incentivised ReviewNo
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Chris S.

Chris S.South East Queensland, QLD

Don't Use At All Costs

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Richard

RichardGreater Melbourne (Inner), VIC

  • 2 reviews

Never never never use them

published

I am so sorry we didnt look on reviews of Victory Blinds earlier, because generaly they have so many complaints. Same with us. 5 mistakes on one order, amateur behaviour, long long time waiting for repair (1 year), even we wrote them we dont want to pay rest of the money till order will be fine, they took it and didnt answer any of our complain anymore.

Product Quality
1 comment
Victory Blinds
Victory B.Victory Blinds

Dear Richard,
We are so sorry to hear about your experience. Could you please kindly private message us with your details (full name and postcode) so we can look into this matter further.
Kind regards,
VCB Customer Experience Team.

The reviewer stated that an incentive was offered for this review

Jackie A.

Jackie A.Greater Melbourne (Outer), VIC

4 MONTHS AGO PAID DEPOSIT..STILL NO BLINDS!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Diane

Diane

  • 4 reviews
  • 5 likes

Very poor customer service

published

Would not recommend this company have used them in the past and was delay after delay. We thought we might try them again booked in for a 9.00am appt. after waiting sometime rang the office to check if rep was still coming and they had no record of the appt. and to make matters worse never offered to rebook for another appt. You need to re look at your customer service Im sorry we wont be back.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
4 comments
Victory Blinds
Victory B.Victory Blinds
Diane
Diane
Victory Blinds
Victory B.Victory Blinds

Would NOT recommend

published

Twelve weeks and two cancelled installs later. I am still waiting for the blind/curtain installation in my whole house to be completed. Inferior product, inferior service. Would definitely not recommend.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Victory Blinds
Victory B.Victory Blinds
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Questions & Answers

Peter

Peterasked

do you have oval window Hold Down Clips for sale?

1 answer
Victory Blinds
Victory B.Victory Blinds

Hi Peter
Could you please provide more info here? Is this for curtains and drapes?

Alexia

Alexiaasked

What is the difference between Woodlore and Normandy shutters??

1 answer
Victory Blinds
Victory B.Victory Blinds

Hi Alexia,

Normandy Shutters are made from Phoenixwood (Firmiana Simplex). The timber is classed as a hardwood and comes from the Sterculiaceae (Cacao) family of trees.

Woodlore Shutters are manufactured from Customcraft – a man-made product that is a combination of timber fibre and glue. It is very stable and does not warp when used in low-moisture conditions.

Please let us know if you have any further questions here.

Kind regards,
VCB Customer Experience Team.

Khiwa

Khiwaasked

How much is vatcal blind for 3 windors?

No answers

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