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TERRIBLE CUSTOMER SERVICE !!
No words to describe how bad their service is . I wish I read their reviews before buying from them .My whole house blinds and curtains are done by victory blinds and being an Aussie company , I expected good post installation customer service.
I have been calling them for months for a call back to have one blind repaired . Every time , they take my details and they promise their consultant will call back . No consultant EVER bothered to call back . My whole house curtains and blinds are done by them unfortunately.... At my last call , a week ago ,I told them I am going to write a bad review . Even then, they have not called me to help me with my blind problem and give me options . My blind cannot be operated and I don’t feel safe at night with an open blind . I will not be recommending them to my family and friends .
I chose to buy from Victory because I thought they were a reliable, Aussie owned business. I was wrong. I had my consultation in June. The consultant spent a majority of my session chatting, then rushed me to make a decision in the final few minutes, because he had another client waiting. I paid in full ($5300 for three plantation shutters, two sets of bedroom roller blinds, and two small ones for the bathrooms) and was told to expect my install to happen in late August, to early Spetember. Why so long? Because they're not made in Australia. Th...e very next day, I realised I had chosen a hideous colour of blind. I contacted my consultant to try and change it. He said "it's already in the system and can't be changed". I called Victory directly, and was told they'd get back to me. They didn't. I had to drive an hour to their showroom to change it in person. Due to the Stage 4 shutdown, my installation could not take place at the planned time (no blame on Victory for this obviously). However, their handling of this situation has been abysmal. I received a text telling me I had a potential booking for the 30th of October depending on restrictions and to either confirm via text, or call. I opted to call, and say that if the restrictions were lifted earlier, I would like an earlier install, but if not the 30th was fine. Leading up to the 30th, I called multiple times to check on the status of the situation, and was given vague assurances. On the 29th I called twice to see if my installation was going ahead. Both times I was told they'd get back to me. Surprise, they didn't. Until 5:15 when I got a text saying my install was cancelled. As the text was sent after their closing time, I could not call to see what was happening. I called on the 30th to see why my install had been cancelled. They said I never confirmed. I replied that I had called numerous times to confirm and check the status. They said they currently were looking at doing my install the following Friday the 6th. I said I was unavailable due to work. They said they had no other availabilities that week, and would have to book me in the following week. Admittedly, at this point, I was low on patience. So I asked what the earliest possible date was, and I would take a day off work to be there. They said Monday. I agreed. Come Monday, it is 10am and I still have not been called for an estimated install time. So I call, again, to check on the status of my install. They tell me it's for next Monday and that I had agreed to next Monday. Why on Earth, would I change from Friday the 6th, to Monday the 9th, when I specifically and repeatedly requested the earliest possible install date? At this point I am well and truly fed up, and requested to cancel my order. They essentially told me tough luck, they've already been made, we're very busy, it can't be helped, and you're stuck with us. The most lackluster customer service I have ever experienced. I will never buy from Victory again, and neither will my friends or family. You're far better off going with a local supplier.
Cancelled my appointment without informing me
I have booked an appointment almost 20 days ago for a measure and quote for my curtains. Got an sms confirming my appointment and asked me to respond if I want to reschedule my appointment. I didn't respond as I didn't want to reschedule and I was fine with my date and time of the appointment. But, on the date of appointment, I am told that my appointment is cancelled as I didn't respond to the sms. This is so silly from victory blind and curtains. I am not ordering from you.
The UNVICTORY Way
usually before i get a quote on a product i usually check them out but because my friend had used them before & had no trouble i did not do a review & now wish i had but of course too late now! like a previous customer i too have been ripped off the 50% deposit $1780 which was paid on 27/10/2020 for 3 outdoor blinds which was expected to be installed well before Xmas. On 30/11/2020 a office girl rang saying blinds are delayed till end December to early January which is not good enough as waiting for a month already so asked if they had been ma...de & told no, so said to cancel order & refund deposit, which she responded with , The sales mananger will ring later which he did so said again to cancel & he came up with, I will get them done by mid December. Ha! he could not give any date so he obviously tells all others this same story so to keep their money. said again to cancel, but he said he cant & would not give any reason why! if the blinds not made, what is the problem cant cancel & get money back? how many others have they done this to? I got very distressed on the phone & had a panic attack, being a 82yr old age pensioner & my friend took the phone asking why cant get money back. he ended up hanging up on her so he was rude discourteous person & 2 emails i have sent requesting deposit back have been unanswered as well. it looks like my money is also sitting in their bank unless they are in financial trouble themselves. from now on i will not give any trader or company any deposit before the job is completed so will not be ripped off again & this is the way jobs were done years ago,,,paid in full on completion....if a company needs money front up, then there is something not right financially or its a con!they have this statement on their order form called The VIctory Way, what a heap of rubbish.. shoud be The Unvictory Way!!! so people be aware who you trade with as cant trust anyone anymore!
cant get a quote
Unfortunately could not get an appointed time to get a measure and quote. Told in email and on phone that it could be done without me being there but they could not. Others can. I work 5 days a week. No appointment available after hours (5PM ish) or on a Saturday. Only 1PM during the week. Not good enough.
Rep doesn't even know the products
I had Craig come out to quote me on a job I wanted done at my house, first of all he didn't want to sell me cellular blinds which is what I wanted in that particular space, then proceeded to tell me I should just get plantation shutters instead, 2 very completely different products and would not suit that space! Then he tried to tell me to have nothing there, what the?! I had to go onto Victory's website and physically SHOW him the product I wanted on the website of the company he supposedly works for which he then said he'd have to go back and speak to his boss about, this was over a week ago now, haven't heard back. Unprofessional service to say the least, gone elsewhere now.
Nice blinds, wrong colour.
We had blinds installed about a year ago as part of a major renovation project. Kitchen, bathroom, carpets, paint, etc. To make a long story short, the colour we got was cream which is not even close to the colour ordered: Dulux Antique White USA. We pointed this out to the installer so he said he'd take off $1000 from the outstanding owed. The installer said he had the same issue with Victory and had even given them the paint! At the same time our daughter built a new house and Victory said they could colour match. Same issue, wrong colour....Victory, a year later is now trying to say we owe them money! After many emails and phone calls, they have agreed to give us a discount on what we owe! My final response to them is that we are happy to take the discount when they rectify the colour issue. I would never recommend Victory.
Incredibly rude service.
I received appalling service from a Victory consultant. In standard negotiations I was asking him if any better deal could be provided on the quote provided of $4300 for 2 sheers blinds and block outs for the 2 windows.
Absolutely fine that he could not do better, however merely for asking I copped an email of rudeness and I have not included the entire thread.
The IDENTICAL fabric Victory refused to discount “because it was expensive fabric” was provided to me $600 cheaper than Victory. An alternative roller blind fabric was provided much cheaper. I have now paid for $3700 blinds the week after Victory treated me so appalling.
Another company got my business :)
Maybe consider this next time.
- Verified customer
Recommended to use Victory from a friend, friendly and expert advice
Product arrived , small issue with installation , however they were quick to respond with several choices to fix the problem. Fixed quickly in professional and friendly matter with a smile
The reviewer stated that an incentive was offered for this review
I would thing twice before purchasing any thing of victory blinds
It took them 9 weeks to make two blinds when sale rep said 3 to 4 weeks ,on the day of insulation i was told Glen would be the between 12 to 2 then at 200 pm i ring office up asking if glen is still coming i was told yes at 330 i ran office again ask what is going on was told Glen came at 1230 pm left business card in the fly wire door i miss you i dont understand why he did give me a call saying i at you door most companies will give you text or a phone call saying i be the soon i try to organise another day on the day i received a phon...e call cant make it it took them 13 weeks before i finally got them install if you look at the review all bad review are about same issues management dont seem to care as the not trying to fix up the issues i would not use this company ever again the worst company l've ever had to deal with
We had 3 exterior blinds fitted & the quotation/measuring process was very informative. All details as to appointments & fittings were very good & on time. We did have a measurement problem on 1 blind but the company were very prompt in rectifying that issue.
Don't Use At All Costs
Don't Use These Guys At Any Cost
Initially Written Sep 17:
So far, it's been a 5+ month ordeal w/ Victory Blinds Underwood to get the electric blinds installed.
They installed the wrong remotes (too few channels) and have promised to order and come out with new remotes multiple times - nothing. Every few weeks or month we'd call, they'd have no record of the issue, they'd promise to order the remote and get back to us, and then nothing. No follow up each time.
Finally, after calling one last time and raising my voice a little, they schedule a guy to come out with some remotes they apparently had in the office (!??).
No mistakes, just good old fashioned good service with a very adequate product
I wanted functional window coverings (privacy and temperature regulation). I'd had quotes from high end providers who (unnecessarily) suggested very decorative solutions. I could afford either but also considered the sensibility of paying so much for simple function. I may want to change in 5 years... The house itself had enough character without needing decorative window furnishings. Victory blinds attended in a timely fashion, listened, made suggestions, and delivered a smart looking totally serviceable solution in a short time frame at 1/3 cost of the high end "over the top" services who I senses were trying to "upsell". Thanks Victory for a practical and appropriate solution with no fuss.
Never never never use them
I am so sorry we didnt look on reviews of Victory Blinds earlier, because generaly they have so many complaints. Same with us. 5 mistakes on one order, amateur behaviour, long long time waiting for repair (1 year), even we wrote them we dont want to pay rest of the money till order will be fine, they took it and didnt answer any of our complain anymore.
The reviewer stated that an incentive was offered for this review
4 MONTHS AGO PAID DEPOSIT..STILL NO BLINDS!
paid my 50% deposit 26th July. Because I have bay windows they wanted to send their "most experienced" installer to do the check measure. Problem was he was on leave and I had to wait 2 weeks for the check measure. Which I did, reluctantly, in order to ensure everything done correctly. They then called to postpone to 13th August as the installer had hurt his back, then they attempted to postpone again as he had been delayed at another job on the other side of town and would not make it to my house until approximately 6:30. By this stage, I told...them bad luck, I want him here today, even it he arrived at 7:00 or 8:00. The installer arrived, said he was delayed at a job in Sunshine, about 20 mins away from me, not the other side of town!!! Measurement done. Called on 22nd and left a message for someone to call me to notify a rough installation date. Next day get a call from the lady who provided quote asking if i had been contacted about a check measure, advised that was done on the 13th. Ohhhhh no she said. It wasn't done properly and makes no sense so they were meant to call me and book in yet another check measure!!! Ummmm, thought i was made to wait for their "most experienced" installer...and he stuffed up the measurement??? Or was i lied to and they just sent anyone? Anyway, I was to get a call back the following day with a date for yet another check measure and heard nothing. They have taken 5,000.00 of my money probably sitting in their account earning them some interest and they are not even in the position to commence making my blinds and curtains! They were also the most expensive, even though purchased during up to 50% off sale (can't work that out, maybe accc can) but I thought the service would be great through them. I will update you all on how long this process will take to completion. Not happy and will look elsewhere when we are ready to get our bedrooms don. Update: Have had the other check measure done which confirmed I was lied to. Their "most experienced" installer attended this time. Still have not had any contact regarding installation date....I am thinking it won't be within 2 mths of taking my 50% deposit. UPDATE: Guess what! ANOTHER CHECK MEASURE NEEDED! Yep called a few days ago and will be out on Monday. This is 4th time for measurement. When I paid over 5k deposit I was told 6-8 weeks installation so they think based on the "8 weeks" they will only be 3 weeks late with install. However, I think 8 weeks allows for delays....sooo if I go by the expected 6 weeks, they are actually going to be 5 weeks over. ALMOST DOUBLE the time. And that is only using an estimated installation now.
Very poor customer service
Would not recommend this company have used them in the past and was delay after delay. We thought we might try them again booked in for a 9.00am appt. after waiting sometime rang the office to check if rep was still coming and they had no record of the appt. and to make matters worse never offered to rebook for another appt. You need to re look at your customer service Im sorry we wont be back.
Terrible service very unprofessional. They do not deliver in the agreed time, we have been waiting for a blind for 11 weeks when the commitment was 7 weeks and they still do not assure us when it will be delivered. Nothing recommended. I feel cheated
I will tell you what I have been waiting for, ten weeks of a blind, I paid on August 2nd and the salesperson (who gave the quote) assured me that it would be installed within 7 weeks. We have called and complained twice and the response has been at the beginning of October. The salesperson ([name r...
Pros: initial appointment
1.friendly staff over the phone
2.Consultant turned up on time, very professional and efficient.
3.Sent the quote on time.
Zero communication after sending the quote. The consultant disappeared on us!
Called the consultant, left voicemail, sent sms & email, spoke to customer service; none got back to us... 4 weeks and still waiting.
Questions & Answers
do you have oval window Hold Down Clips for sale?
Victory B.Victory Blinds
Could you please provide more info here? Is this for curtains and drapes?
What is the difference between Woodlore and Normandy shutters??
Victory B.Victory Blinds
Normandy Shutters are made from Phoenixwood (Firmiana Simplex). The timber is classed as a hardwood and comes from the Sterculiaceae (Cacao) family of trees.
Woodlore Shutters are manufactured from Customcraft – a man-made product that is a combination of timber fibre and glue. It is very stable and does not warp when used in low-moisture conditions.
Please let us know if you have any further questions here.
VCB Customer Experience Team.
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