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Victory Blinds

Victory Blinds (page 2 of 4)

3.7 from 335 reviews · View Statistics

Reviews

  • Product Quality
    1.8 (11)
  • Return Claim MadeYes (0) · No (12)
  • Warranty Claim MadeYes (0) · No (12)
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captain_cook

captain_cook

  • 2 reviews
  • 4 likes

Quite happy to take your money the provide extremely poor warranty service.

published
3 comments
Victory Blinds
Victory B.Victory Blinds
captain_cook
captain_cook
Victory Blinds
Victory B.Victory Blinds
Penny

PennyMelbourne

  • 11 reviews
  • 5 likes

Atrocious service.

published

Where to start? Eventually managed to get an appointment... Even on the day of appointment.. stuff ups. Everything was measured, quote sent... What a disappointment! One door didn't get a blind in quote.. another door did... But window beside door for some reason yet to be explained, was quoted as a different type of blind. Called and called and messaged to get explanation... Nothing!! Silence!

3 comments
Victory Blinds
Victory B.Victory Blinds
Penny
Penny

I've tried contacting you multiple times and it's been no use. Lovely people on the phone.... Hasn't helped rectify the situation at all. I am taking my business elsewhere.

Victory Blinds
Victory B.Victory Blinds
PoorVictory

PoorVictoryChadstone

Poor Service and Management for Victory Blinds

published
1 comment
Victory Blinds
Victory B.Victory Blinds
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Steve

SteveMelbourne

Doesn't take rejection well...

published
1 comment
Victory Blinds
Victory B.Victory Blinds

Dear Steve, We believe this matter has been addressed with our sales manager. We do apologise for any inconvenience caused and wish you well. Best regards, the team at Victory Curtains and Blinds.

Lisa

LisaGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Horrendous

published
3 comments
Victory Blinds
Victory B.Victory Blinds

Dear Lisa,
Could you please kindly provide us with your full name and PO number, so we are able to address your review appropriately. Please kindly private message us with these details.
Kind regards,
Team at Victory Curtains and Blinds.

Lisa
Lisa

Please refer to invoice no 347429 job number 3091762 where you have my contact details

Victory Blinds
Victory B.Victory Blinds

Thank you Lisa. We will be in contact with you soon.
Kind regards,
Team at Victory Curtains and Blinds.

Chris

ChrisGlen Iris

  • 3 reviews
  • 2 likes
  • Verified customer

Profoundly disappointing

published
Nanapa

Nanapa

  • 2 reviews
  • 2 likes

Poor service

published

Measure and quote 1/12/2017 paid 50% deposit for installation to be middle Jan. 2018.
Middle Jan installation not until 8th Feb. Waited all day we had to ring Victory to be told they could do the job today.
Was also told they could not give us a new date and would ring next day with a new date this didn't happen. On top off all this we had to paid them more money two days before installation.

2 comments
Victory Blinds
Victory B.Victory Blinds

Dear Nanapa, Could you please private us your best contact details, so a manager can contact you regarding this matter. Best regards, Team at Victory Curtains and Blinds.

Nanapa
Nanapa

0417355760

Poor product

published

We had ziptrac blinds installed on our patio. They are so tight that it is difficult to pull them down and push them back up. Had to pay for someone to come out and have a look only to be told that nothing can be done to fix the problem except spray some silicone on the tracks. Two visits at our cost and nothing has changed. Will not deal with this company again and will not recommend them. Very poor service and product installation.

Ninja warrior

Ninja warrior

  • 5 reviews
  • 6 likes

Incompetent company, thieves!

published

AVOID this company! Terrible customer service! They had the incorrect measurements in their system and we have been waiting over a month for them to correct their mistake and install our blinds, still not done and we were told someone would finally arrive today...no one arrived. Incompetent company, I would advise you all find another more reliable company. Absolutely unacceptable! I would rate them 0 stars if I could. Happy to take your money but unable to deliver any service whatsoever! Buyer Beware!

2 comments
Victory Blinds
Victory B.Victory Blinds
Ninja warrior
Ninja warrior
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Jules

JulesAdelaide

  • 2 reviews
  • 2 likes

Bad service

published

After ordering and paying a deposit for an outside blind and being promised that it would be installed before Christmas we were told 3 weeks later that another check measurement was needed. After that we received a confirmation of the order and told that it would be at least another 6 weeks before we got the blind. We cancelled our order in disgust.

1 comment
Victory Blinds
Victory B.Victory Blinds
Bec W

Bec WMelbourne

  • 6 reviews
  • 6 likes

Never bothered returning a quote

published

Don't waste your time with this company. I sent house plants to quote blinds on the entire home and never received a reply. When I phoned to chase it up the sales rep wasn't able to help. I finally got hold of the person arranging the quote and she said she would follow it up but I still haven't heard back.
I won't bother entertaining the idea of this company if I ever do receive a quote - if this is how they treat prospective clients, what hope do you have of receiving what you pay for after they have your money?

Tmbr

TmbrBrisbane

  • 7 reviews
  • 11 likes
  • Verified customer

Poor communication and customer service - Brisbane

published
Meandree

MeandreeNeerim south

Disappointed in attitude

published

Be very wary when getting quote with discount offered. Offering terms in advertising, 2 years interest free, but when asking for this service offered was contacted by office and told to look elsewhere!!! Very poor customer service and attitude.

1 comment
Victory Blinds
Victory B.Victory Blinds
AJ M

AJ MGold Coast

Do Not Get Blinds from this company

published
lena

lenalenastudios@hotmail.com

  • 4 reviews
  • 7 likes

Blinds still not here - 6/10/17

published

Had quote done in July. Paid more than deposit asked for in August. They asked me to sign a contract, posted it to them and they denied getting it. Never mentioned about the deposit sent to them before the contract even. Eventually some of the blinds turned up. Two windows were too short - still waiting to this very day for them. Shocking company will never deal with again. Never ever said sorry about anything.

October 13th 2017 Update: Blinds here at last

Three months to make the blinds!!!! Must remember not to use them again. Two out of 8 were too short.

2 comments
Victory Blinds
Victory B.Victory Blinds

Hi Lena, sorry to hear that you are unsatisfied with the service. Unfortunately we are unable to identify your name with any of the orders in our system. We invite you to contact us directly on 03 8793 5700 to discuss the matter further.

lena
lena

will do on Monday

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Anna and Harry

Anna and HarryGippsland, VIC

  • 3 reviews
  • 2 likes

This would have to be the worst and the longest disaster we have ever had

published
1 comment
Anna and Harry
Anna and Harry
Sar

Sar

  • 2 reviews
  • 6 likes
  • Verified customer

Extremely poor customer service

published
1 comment
Victory Blinds
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disgusted

disgusted

  • 3 reviews
  • 3 likes

Will blinds fall down?

published
1 comment
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Victory B.Victory Blinds
Liz

LizGreater Melbourne (Inner), VIC

  • 14 reviews
  • 6 likes

We just walked away.

published
1 comment
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Jasper

JasperMelbourne

Quick to take our money

published

Wish we had viewed this site before engaging Victory Blinds. Poor service after numerous issues and always told its with the manager. Viewers use another company!

1 comment
Victory Blinds
Victory B.Victory Blinds
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Questions & Answers

Peter

Peterasked

do you have oval window Hold Down Clips for sale?

1 answer
Victory Blinds
Victory B.Victory Blinds

Hi Peter
Could you please provide more info here? Is this for curtains and drapes?

Alexia

Alexiaasked

What is the difference between Woodlore and Normandy shutters??

1 answer
Victory Blinds
Victory B.Victory Blinds

Hi Alexia,

Normandy Shutters are made from Phoenixwood (Firmiana Simplex). The timber is classed as a hardwood and comes from the Sterculiaceae (Cacao) family of trees.

Woodlore Shutters are manufactured from Customcraft – a man-made product that is a combination of timber fibre and glue. It is very stable and does not warp when used in low-moisture conditions.

Please let us know if you have any further questions here.

Kind regards,
VCB Customer Experience Team.

Khiwa

Khiwaasked

How much is vatcal blind for 3 windors?

No answers

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