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Victory Blinds
3.6 from 340 reviews · View Statistics

Reviews

  • Product Quality
    3.7 (7)
  • Return Claim MadeYes (1) · No (6)
  • Warranty Claim MadeYes (2) · No (6)
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jrdawog
jrdawogGreater Melbourne (Outer), VIC
  • 3 reviews

the 5 year warranty counts for nothing

published
Product Quality
Incentivised ReviewNo
James
JamesVictoria
  • 32 reviews
  • 22 likes
  • Verified

Good quality products but had issues with the advice received

published
Product Quality
Incentivised ReviewNo

Curtain shrinkage - warranty nightmare

published
Product Quality
Incentivised ReviewNo
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David Ling
David LingMelbourne
  • 6 reviews
  • 3 likes

Service issues

published

We are happy with our blinds which were installled in a new home 6 years ago.
One repair was undertaken under warranty with callout charge as described by others.
Now we have another repair requiring a $20 odd part.
After three weeks of phone calls emails and messages we are still waiting.
Technicians don’t seem to know about our blinds even though they are still in their records.
Enough for me to suggest alternatives for people wanting blinds.

Incentivised ReviewNo
Warranty Claim MadeYes
Retired
RetiredGippsland, VIC

All Good Until Warranty Issue

published

Free measure and quote, free installation, but be aware that you have to pay $90 to get someone from Victory Curtains and Blinds to come out and check a warranty issue even when well within the warranty period. Am in Regional area and in future will use a local shopfront business rather than deal with a business out of the back of a van.

Product Quality
Incentivised ReviewNo
GenDen
GenDen
  • 2 reviews

Customer service requires a LOT of follow up

published

I purchased Victory Blinds products for my whole house 10 years ago. I was happy at the time. The past 2 years I've had to work with repairs twice on some routine maintenance issues. They are terrible! On this occasion it's taken 3 phone calls and 3 emails to finally get someone to be accountable. Then a further week of wasted time until they decide to pull their finger out and order the part. I had a similar experience last year. At east they do help, but you'll need to schedule daily follow up calls until your issue is resolved.

Product Quality
Incentivised ReviewNo
AJF
AJFGreater Melbourne (Outer), VIC

Roller Blinds

published

Had roller blinds put in house and Service from Sales Representative and Fitter can't be faulted. Manufacture of product disappointing (3 blinds returned as there were flaws in fabric) this was pointed out was advised I used a budget fabric. This should still be of a certain quality and sit correctly on window and I did not know it was a budget fabric as it was being used in discount promotion. Seems every excuse is the windows are not square and this is the common response. 4 windows fine 2 windows not.
Wouldn't recommend.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Victory Blinds
Victory B.Victory Blinds
Deza da Advocate
Deza da AdvocateSouth East Queensland, QLD
  • 37 reviews
  • 17 likes

Poor communication & delays but shutters ok

published

Used Victory for plantation shutters twice. 1st time ok but 2nd time was quite frustrating, very poor communication & delays. They said it would take 4-6 weeks but took 15 weeks to manufacture & installation was repeatedly delayed due to installers not turning up when they were booked.
Overall satisfactory with shutters but disappointing customer service & communication.

Product Quality
Incentivised ReviewNo
1 comment
Victory Blinds
Victory B.Victory Blinds
jkefa
jkefaGreater Melbourne (Metropolitan), VIC
  • 37 reviews
  • 7 likes
  • Verified

Value for money but not without issues

published
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Product Quality
Incentivised ReviewNo
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Leanne J
Leanne JBrisbane
  • Verified

Disappointed - after using Victory on 3 separate projects my latest issue is still not resolved

published
2 comments
Victory Blinds
Victory B.Victory Blinds

Hi Leanne, thanks for the review. We appreciate all feedback, both positive and negative. Ian, our Brisbane Showroom Manager, will be in contact with you shortly regarding your awnings.

Leanne J
Leanne J
Misticdog
MisticdogAdelaide, South Australia
  • 7 reviews
  • 3 likes

No show

published

Appoinment made and no one shows up, no call or text to let us know there not coming. Can only imagine what the service would have been like ): The rep ended up phoning my wife an hour and half later, to let her know he couldn't make it. Then made another appointment for us. The manager phoned the next day and apologized to my wife, they even allowed an afterhours appointment. Though they said the first time they couldn't do this. The sales rep was quite friendly and quote was reasonable.

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Questions & Answers

Wendy Slater
Wendy Slaterasked

In your opinion which timber is better for shutters? Basswood or Paulownia? Thanks Wendy

No answers
Peter
Peterasked

do you have oval window Hold Down Clips for sale?

1 answer
Victory Blinds
Victory B.Victory Blinds

Hi Peter
Could you please provide more info here? Is this for curtains and drapes?

Alexia
Alexiaasked

What is the difference between Woodlore and Normandy shutters??

1 answer
Victory Blinds
Victory B.Victory Blinds

Hi Alexia,

Normandy Shutters are made from Phoenixwood (Firmiana Simplex). The timber is classed as a hardwood and comes from the Sterculiaceae (Cacao) family of trees.

Woodlore Shutters are manufactured from Customcraft – a man-made product that is a combination of timber fibre and glue. It is very stable and does not warp when used in low-moisture conditions.

Please let us know if you have any further questions here.

Kind regards,
VCB Customer Experience Team.

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