Reviewer Photos & Videos
the 5 year warranty counts for nothing
my E Zip outdoor blind had come out of the track on one side i called victory 4 times, no one called back as promised...eventually got onto someone. I was told that it was wind damage and that i would have to pay $95 call out fee just to take a look... Was told that the blinds would be torn and damaged from her experience...All this without even looking at the blinds.. its there standard go to procedure.. i asked about the 5 year warranty and what it covered and the women could not tell me anything. She just keep going back to "its over 12 m...onths and you have to pay for a call out"... the blinds were 20 months old.. an honest company would send out there technician and have a look. Also i would of had to pay the $95 before the repair guy came out... little did she know i am a builder with real trade qualification and 20 years experience. Unlike there installers that have very very little training .. i looked at my blind and found that one side had come out of the track, upon further inspection the blind had shrunk a little so i drilled out the pop rivets to the RHS track and moved it over 8mm reinstalled the blind into the track...problem solved... easy for me but most ppl would have no choice but to pay and believe any crap story told by there installers just to make money... its hard to trust ppl today...
Good quality products but had issues with the advice received
We had a set of blinds and awning installed a few years back and were initially quite happy with the products. It became apparent over time however, that what was sold to us wasn’t suitable. I asked about downsides for recessed blinds from the person who gave me the quote and she said there were none. There were privacy and functionality issues with this though. People could see in and light would get through. To their credit, they did fix these. Later, we found out that we’d have to remove the blind or winder just to open a fly screen. The sol...ution I was offered was to pay for new blinds. I had called about this a few times and realise I should have pushed them harder earlier on, as they would have been more likely to fix it closer to the install. Maybe we were stupid not to think about fly screens at the time but we had a bunch of things going on and would have thought that’s one of the things you expect a professional to mention, given we’re paying quite a lot for the premium.
Curtain shrinkage - warranty nightmare
I had beautiful curtains from Victory installed. I approached Victory Blinds on how best to clean them - Sales rep that attended said he would find out and let me know (never heard back). I then called and left messages for someone to return my call and also no one returned my calls.
I got them professionally cleaned at home and found that the curtains have shrunk! (got 3 cleaned, the other 2 were OK). I contacted VB again and have sent emails and pictures of the issue, left more messages and emails, only to be told that although the curtains ...are under warranty, it was not their issue and nothing would be done. I had asked for someone to attend to inspect the curtains, but have been told this would not be happening. I am very disappointed. The curtains cost alot of money and to be told that VB is washing their hands off eventhough I am entitled to a warranty fix, makes me very angry. Will be looking at ACCC if no one responds to my emails.
Shout out to Victory Blinds. I had blinds installed in June 2020. I noticed a problem in late November and contacted them. They came out to assess the problem, agreed it needed fixing, and by 23 December 2020, the problem was fixed. It was all very straightforward and easy, and I will be using them again for sure. Well done to the Victory Blinds team.
Great service and great product
We had a great experience with Edwina at Victory Blinds (Noble Park, VIC). She was absolutely wonderful to deal with, and honest about colours, fabric etc. The end result is beautiful. Cannot fault the service or the product.
Loveeee my blinds
I would highly recommend victory blinds. My blinds were ready in the time frame but due to restrictions had to wait. And i finally got them the whole experience was great. Adrian Correnti was great to work with he gave me great ideas helped me choose the perfect blinds for my new home. Thank you so much Adrian
Great product & service!
We have just had our new Dual Roller Blinds delivered and installed and we are, to say the least, absolutely delighted with the result! The service from Victory has been exceptional, from the very beginning with an in-home quote provided by Sarah who, shared her knowledge experience and expertise, to help us make the right decisions. The blinds were even manufactured and delivered slightly earlier than promised and Anthony was on time, professional and courteous, as he installed the new blinds without fuss! I recommend Victory & their products without hesitation.
We recently completed building our first house. So, we needed window treatments for the entire house. Victory Blinds were recommended to us by a friend. What a fantastic recommendation it was. From start to finish we were so well looked after.
We ordered a house full which comprised of roller blinds, sheer curtains, block out curtains, plantation shutters and outdoor blinds (for an outdoor balcony).
The consultation in the Victory Blinds show room was perfect. We got to see and touch all the materials and compare all the colours. After choos...
We could not be happier with the overall service with our curtains. We dealt with Adrian who was professional, friendly and knew exactly what we wanted and helped choose the best color and style for our home. These sheer curtains have made a big difference to the look and feel of our home and couldn’t be happier. Highly recommended
Fantastic Customer Service !
We are really loving the new Victory Blinds installed throughout our house. As soon as we got the keys to our new abode, our consultant Jodie Hickey timed it so that she could measure up for our blinds so that we wouldn’t be without window coverings for long at all. Jodie was thoroughly professional and had some great tips on which blinds might suit our particular house, and where privacy screen blinds might be useful etc. All blinds were installed with care, and look perfect. Well done Jodie and Victory Blinds, very happy customers here !
Professional installers, high-quality products
I've used Victory for a couple of installations at our house. Both times they have been highly professional, on-time and used quality products. Communication before install was excellent. Highly recommended.
We are happy with our blinds which were installled in a new home 6 years ago.
One repair was undertaken under warranty with callout charge as described by others.
Now we have another repair requiring a $20 odd part.
After three weeks of phone calls emails and messages we are still waiting.
Technicians don’t seem to know about our blinds even though they are still in their records.
Enough for me to suggest alternatives for people wanting blinds.
All Good Until Warranty Issue
Free measure and quote, free installation, but be aware that you have to pay $90 to get someone from Victory Curtains and Blinds to come out and check a warranty issue even when well within the warranty period. Am in Regional area and in future will use a local shopfront business rather than deal with a business out of the back of a van.
Customer service requires a LOT of follow up
I purchased Victory Blinds products for my whole house 10 years ago. I was happy at the time. The past 2 years I've had to work with repairs twice on some routine maintenance issues. They are terrible! On this occasion it's taken 3 phone calls and 3 emails to finally get someone to be accountable. Then a further week of wasted time until they decide to pull their finger out and order the part. I had a similar experience last year. At east they do help, but you'll need to schedule daily follow up calls until your issue is resolved.
installation of double track curtain and sheer curtains
Parking is difficult on the street where we live so I had parked my car on the road so he could use that spot.
Derek our installer was fantastic, our tracks where too long to fit in lift so he had to carry them up stair well.
Curtains look amazing!
Thanks again for the great work.
All of the contractors with whom I have dealt have been exemplary, from initial measure & quote, technician and installer. I would be more than happy to use Victory again or recommend to others.
5 Times Used and 5 Times Pleased.
My 5 experiences using Victory Blinds have always been excellent. From the quote stage by Edwina to the installation by Pascal had been professional, friendly and prompt. I cannot more highly recommend.
Easy process start to end
2nd install from Victory first outside blinds, this time inside screening & blockout blinds.
Whole process from measure to quote, install (very accommodating flexible with timing) to ontime and prompt install & cleanup was very easy and highly recommended.
Quality products, great price and excellent customer service.
This is our fourth house in 17 years that we have had Victory Curtains and Blinds supply and fit internal and external window dressings and we have never had any problems.
Very pleased with our outdoor patio blinds.
Great job with our outdoor patio blinds. From the salesperson at the display centre, the consultant who originally quoted the job, the installer who came and re-checked the measurements before blinds manufactured, then the actual installation with him and another tradesman (both arrived on time!) we are very pleased with the job. We were advised and consulted each step of the way. Thanks
Questions & Answers
do you have oval window Hold Down Clips for sale?
Could you please provide more info here? Is this for curtains and drapes?
What is the difference between Woodlore and Normandy shutters??
Normandy Shutters are made from Phoenixwood (Firmiana Simplex). The timber is classed as a hardwood and comes from the Sterculiaceae (Cacao) family of trees.
Woodlore Shutters are manufactured from Customcraft – a man-made product that is a combination of timber fibre and glue. It is very stable and does not warp when used in low-moisture conditions.
Please let us know if you have any further questions here.
VCB Customer Experience Team.
How much is vatcal blind for 3 windors?
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