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Vinomofo

Vinomofo (page 3 of 3)

3.8 from 60 reviews · View Statistics
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Reviews

  • Product Quality
    4.1 (14)
  • Return Claim MadeYes (3) · No (12)
  • Customer Service
    4.2 (10)
  • Shipping
    4.7 (9)
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Peter
PeterOrange
  • 2 reviews
  • 4 likes
  • Verified

Probably the worst delivery service possible

published

I ordered 9 cases of wine one month ago and have received none of the 3 shipments. The tracking system is non existent even though they make out they know where your wine is. I now am communicating with them daily and the story is always the same. It is a real shame as the business has lots to offer but logistics is letting them down. Don't use them unless you are prepared to waste time following up your purchases. They have given me a $25 credit and refunded one of the dozen bottles but I still dont know if they will arrive or not.

Vinomofo
Tabitha B.Vinomofo
Peter
Peter

HI Nicole thanks for your response. You seem to have resolved the issues based on a couple of my recent orders. It was very frustrating when we had no idea where order were. Tim did his best in difficult circumstances.

Vinomofo
Tabitha B.Vinomofo
Richard
Richard
  • 4 reviews
  • 3 likes

Appalling delivery service

published

Ordered two weeks ago and still waiting for delivery. Only has to come from Melbourne to Canberra! Told due to difficulties in warehouse and only having the one warehouse. Got an email a week after ordering with shipment tracking info showing wine was in transit about 15km away. When I asked why it would still take best part of another week to arrive (as per their email), I was told the shipping tracker system is unreliable and wine had still not left Melbourne warehouse! Apologetic but nothing can apparently be done to expedite delivery. Still advertising fast delivery though I note!!!!

Vinomofo
Tabitha B.Vinomofo

shipping service appalling

published
Vinomofo
Tabitha B.Vinomofo
lisa
lisa

Thanks Nicole - the shipping is a million times better now you’ve switched to auspost - my wine arrives in 3 days usually - so I’m back with you. As I said originally - the wine is great so now the shippings fixed - vinomofo is great!

Vinomofo
Tabitha B.Vinomofo

Yayyy, that's amazing news, Lisa! If you run into any issues at all, please just let me know, I'm happy to help :) Cheers, Nicole.

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  • Verified

Poor service & poor planning

published

I tried to order 5 bottles of Ca’ Furlan ‘Cuvée Beatrice’ Prosecco. My first order went through ok but about 30 minutes later my order was cancelled. I ordered a 2nd time & yet again it was cancelled 5 minutes from delivery. If they can't deliver on an order of 5 bottles how can they handle high number orders.

Vinomofo
Tabitha B.Vinomofo

Appalling service...wine never arrived!

published

After waiting three weeks and contacting Vinomofo three times they admitted they had no idea as to the whereabouts of my order. The tracking link suggested for 11 days that it would arrive "today". It never did. Their service staff are pleasant to deal with and I have been given a refund but it was seriously inconvenient. As to the quality of their wine....I have no idea!

Vinomofo
Tabitha B.Vinomofo

Below average.

published

Really slow service, caters to hipsters.
I get the same quality wines at aldi and I dont have my credit card details saved

I struggled to get into conan exiles

Vinomofo
Tabitha B.Vinomofo

Needs to sort out delivery - wine left in hot sun to ruin

published

Our family has been using Vinomofo for 2 years now and have become increasingly disappointed with their delivery service. Today, after arranging to be home all day to take delivery of our mixed case of wine, I stepped out the front door to find the Vinomofo box sitting on the front porch, heating up in 30 degree temperatures. Noone bothered to knock on the door or ring the doorbell. I have just unloaded 12 hot bottles of red, white and sparkling wine. Great way to ruin the product and lose customers.

Vinomofo
Tabitha B.Vinomofo
thubleau2
thubleau2Hunter Region, NSW
  • 52 reviews
  • 61 likes
  • Verified

Not as good as it Seems

published
Vinomofo
Tabitha B.Vinomofo
Asra S
Asra SWerribee
  • 2 reviews
  • 4 likes

Bad Taste

published

After reading the wine review I thought I was in for a real treat but after waiting a week for my Shiraz I was totally disappointed.
The wine tasted nothing like the rating provided by Vinomofo! Sure, it may not be the wine as I have enjoyed many bottles of Taylors from other providers but not this time!
Combine that with slow delivery and your left with a very bad taste in your mouth!

Vinomofo
Tabitha B.Vinomofo
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Raz
RazPerth, WA
  • 5 reviews
  • 3 likes
  • Verified

Time tested, and only gets better....

published
Vinomofo
Tabitha B.Vinomofo
Page 3 of 3

Questions & Answers

Simon Siu
Simon Siuasked

When to drink 2006 peel estate old vine Zandafel

No answers
Gordon Ellis
Gordon Ellisasked

do you ship in 6 bottle lots

1 answer
Vinomofo
Tabitha B.Vinomofo

Hi Gordon,

Thanks for getting in touch and we do, however only certain wines. When you have a look at a product just under the price on the right hand side will be the case size.

I hope that helps but let me know if there's ever anything that I can help you with don't hesitate to ask :)

Cheers,

Tim

Get an answer from our members and Vinomofo representatives

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