Started off badly, now working on it.
I can echo every other complaint. Ours lasted just over 2 years before playing up. Gas leak which couldn't be repaired on site. $185 call out fee and the tech didn't touch a thing. Apparently this is common. Electrolux have taken over the brand and have inherited some major issues. Doing their best to remedy the situation. As a commercial client they provided a new fridge at a substantial discount.
Relatively happy with this resolution.
Purchased in December 2018.
Don't waste your money buying Vintec fridges
My fridge was 2.5 years old and went to room temperature. I rang the Electrolux customer service, and they were extremely defensive and during our conversation eventually became rude. When I said the whirlpool forum reviews had multiple faults identical to mine they offered me a replacement offer I asked them why I should buy another Vintec fridge when clearly there is a faulty design. Electrolux claimed there were no known faults but suggested turning the fridge off for 24 hours and turn it back on. I said I had already tried that method and i...t didn't work. When I said, this recommended solution had been mentioned to most of the unsatisfied customers on the Whirlpool forum, so how is it if there are no known faults this is the recommended way forward from the customer service division. At this point, the customer representative became rude and said there was nothing else they can do - hung up! Way to go Electrolux you can be proud of your customer service - furthermore this has left such a sour taste in my mouth I will never buy another Electrolux product again, and I will be only too happy to tell this to others of my experience who may be thinking of buying your products. Unfortunately, I cannot post a picture of their poor workmanship.
Most unreliable poor quality fridge I’ve ever owned
The 1st fridge needed to be replaced under an extended warranty as the technician determined a leak in the cooling system. The temperature could not go below 20-21 degrees. I was advised to turn it off for 24 hours and restarting it but that was unsuccessful. The fridge had never been moved since purchase the the leak was a manufacturing quality issue. The replacement has now gone the same way with temperature not going below 21 degrees after 18 months. I have another brand of fridge that has outlived both Vintec and is still going strong. If you have expensive wines I would not rely on Vintec unless you are prepared to replace it every 2 years at least. The brand quality is not consistent with the prices being charged.
Don't buy Vintec Wine Fridges - They won't last
Vintec (V110SG e) 3 years old - temperature 23 degrees and won't cool down. Technician said gas escaping, not economical to repair. Paid $185 for his 6 minutes visit and told a replacement offer would be made, however only a small amount for old unit and we have to pay the reminder of a new one. I just can't accept this! I have two fridges that are over 15 y.o. and still work perfectly. I have a television set that is 20 years old and works perfectly, so why an expensive Vintec wine fridge (costing nearly $2,500) last only 3 years and is not deemed worthwhile of repair?
Average product with one major flaw
It is a good looking fridge that does what it is supposed to do; keep wine at a constant cool temperature in a light and humidity controlled environment. In that regards it gets 5 stars.
I subtract two and a half and half a star for each of the following points respectively:
1) The space between shelves is designed for Bordeaux bottles (Shiraz, cab sauv) only. Burgundy (Pinot noir) or champagne bottles will actually rub on the shelf above (I.e. you can’t open the draws if you’re storing anything with a diameter larger than a Bordeaux bottle...
Very average product! Don't waste your money!
Wanted one for years. Regretted spending all that money not long after I unpacked it.
Damaged the label on a vintage bottle of Penfolds the first time I closed a shelf.
Burgundy bottles don't fit between the shelves. Obviously the designers believe only Bordeaux is worth storing.
Every time the power goes off it loses its temperature setting.
The lady from customer support sounded almost embarrassed when I mentioned these short comings.
It looks OK but you wouldn't want it anywhere quiet, as it is as noisy as a $100 bar fridge.
Overall: Don't waste your money! (I would send it back now if I could)
- Good looking. ...
Questions & Answers
Hello my vintec is 3 years of age, a week ago it was sitting at 23 degrees C, turned it off and same issue!!! thought I would google the reviews of this vintec! Identical issues in 99% of the instances, one said to contact you, which I am doing in an attempt for some resolution??
I am in Adelaide, it’s hot weather, I am concerned about the very expensive wine in the vintec, could you please get back to me with a sense of urgency???
Email [email removed]
Hear from you soon
Hello. There was a design fault which allowed the gas to escape. Can’t be fixed on site and needs to be taken away. My dispute was as the fault seemed identical in so many of these units why bother with the charade of sending out a service man to inspect and charge - they should have outlined the likely scenario and costs before sending the technician.
After I kicked up a fuss the new company owners offered a discounted price on a new unit which has been working faultlessly since.
Hello John, it would appear nothing has changed with this company. They will happily tell you there isn't a known fault with the Vintec fridge but will readily offer you a new but discounted fridge, just so you can experience the same fault shortly after the warranty expires again. I had my fridge repaired by a qualified repair facility. The Vintec customer representative said send us the repair cost and we will reimburse you some of the repair cost. Well, that occurred over a year ago and l never heard from them again. The repair centre who fixed my fridge said the coolant Vintec use is corrosive and destroys the coolant pipes. Vintec does have a problem with their product, they are just not admitting it.
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