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Virgin Active

Virgin Active

2.5 from 42 reviews · View Statistics

Reviews

  • Value for Money
    1.0 (8)
  • Customer Service
    1.0 (6)
  • Transparency
    1.0 (6)
  • Rates and Fees
    1.0 (6)
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Todd R.

Todd R.Greater Melbourne (Inner), VIC

Fraudulent direct debits and scamming sales staff! Avoid at all costs!!

published

The business could not meet the terms of the contract due to the pandemic but then try to charge you a $300 termination fee in breach of the contract terms of free cancellation if the gym closes for more than 30 consecutive days. Then they charged an additional $73 without authorisation and refused to refund the money. Reporting to consumer affairs and encourage everyone else to do the same.

Value for Money
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  • Verified customer

Bondio Junction

published
Value for Money
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Do not go to St Leonards

published

The gym has been great until recently when I called to cancel my membership. They insisted that I needed to go into the gym to fill out the "breakup form", however, I have told them that my mum has been to one of the locations mentioned on the news this morning to monitor your symptoms. They still insisted that I need to go into the gym to "sign" the document. No flexibility was given as they said that you need to have a special circumstance to be able to do this via email e.g. if you are overseas and cannot physically go into the gym.

They do not care about the safety and well being of their members.

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Kim

KimGreater Melbourne (Metropolitan), VIC

Extortion at its best

published

Membership fees are quite expensive which is substantiated partially by the great facilities.

Their payment terms are awful, putting memberships on hold are painful and hard.

I prepaid for PT sessions and they have kept the money with no refund or offer of providing them. I recommend d unless you’re up for a big bill and no flexibility that you look for another gym.

Value for Money
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Jasmine

JasmineGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

SO ARROGANT!!!!!!!!

published

This idiotic gym threw out my newly drycleaned expensive coats amounting to $800 despite the fact that I rang them and told them to hold on to it. They just couldn't be bothered to do one simple customer service and hold on to it till I collect it!!

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Jing Z.

Jing Z.Sydney, NSW

Terrible service

published
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Virgin active looks good..but lacks aplenty

published
Incentivised ReviewNo

Virgin Active Poor Customer Service

published

I would not recommend this organisation to anyone. My son joined and then changed his mind only a day after the cooling off period had ended. I offer to take it over as I wanted to join and they would not allow it. So they have continued to steal my money for almost a year. My credit card was stolen and the last couple of payments before the year is up were not paid and they are now chasing me for the money. I could have taken over the membership and would have continued to renew it each year probably for years. They would have been making plenty of money from me. I wonder how may other people have been treated this way. I would never recommend them to anyone and intend to provide negative feedback at every opportunity.

Value for Money
Incentivised ReviewNo
Sydney0808

Sydney0808Sydney, NSW

  • 7 reviews
  • 9 likes
  • Verified customer

Hotel California - ....you can check-in anytime you like but you can never leave.....

published
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Value for Money
Incentivised ReviewNo
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Melissa K

Melissa KSydney

  • Verified customer

It's a trap!

published

Cancelled antigravity program without any notifications

published

I enjoy antigravity classes at Moore park and I singed up for the yearly membership, but virgin active just cancelled whole program! It’s really disappointed!

Mady

MadySydney

Cheap revenue raising tactics

published

Fee Increases

published

Been a member at Virgin Active Norwest since it first opened. The constant is the prices keep going up. The equipment and the cleanliness going down. Every year the prices increase. 25 % of the equipment is broken and does not get repaired or replaced. The cleanliness of the place is terrible. The floor staff are now non existent compared to 6 years ago. This company is not about members but is all about profits. They don't care.

Don’t care about personal situations!!!

published

Reasonably new member to Norwest offer of classes is great but I work and occasionally I can not get a chance to cancel ... nobody cares there are no exceptions to rules virgin is simply out to make money ... nobody ever explained strike procedure figured that out by myself and no one really has time to discuss or make a resolution I have given up unfortunately I have signed up for 12 months don’t make the same mistake!!!

Louise

Louise

  • 2 reviews

The staff are shocking

published

Equipment fine but you have to line up to get to use it. The staff are minimal and the customer service is non-existent.

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KatieT

KatieT

  • 3 reviews
  • 4 likes
  • Verified customer

Waste of time and money

published

I joined specifically to go to classes, as advised on my initial tour of the club. There are never any spots in any of the classes I am able to attend, I complained about this multiple times to the staff there and was always assured more classes were coming - they didn't. I went to cancel and was advised I have to pay the cancellation fee as well as another direct debit. They advised they are too big to cater for individual members needs, but not big enough to waive fee's when they did not hold up their end of the contract. If you want to actually be helped on your fitness journey, and not just be another face in the crowd, this is definitely not the gym for you.

Ang

AngMelbourne

Worst customer service ever!

published

So I went to look at the gym today in my corporate clothes before deciding whether to join or not and I was told to wait for a minute and someone would come and show me around. So after waiting 15 minutes and counting at least 8 staff who walked right past me or stopped to have a chat or a coffee, I decided to leave. The staff there didn't even try and stop me, they wished me farewell! Thanks [name removed] and friend for your awesome customer service #kidding in Collins St. today, you saved me a lot of money!

Mich

MichFrenchs forest

Con artist !

published

My daughter is a member and there was a special on if she signed up a friend she would get two weeks free and the friend would get $50 off the membership, in the terms and conditions it states that you have three months to sign up after your visit so we went there today after 3 weeks and they said oh no that ended on the 10th of April, we are 7 days to late even though the special started on the first of March, this does not make sense, were is the 3 months it should have finished on the first of June,they were so rude and not interested in any compromise, so we left without signing up, if this is what they are like before you sign up Imagine what they are like once you are locked in.

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Questions & Answers

SAH

SAHasked

Does Virgin Active in East Village Zetland participate in the fitness passport ( for NSW Health)?

No answers
Lou

Louasked

Hi - I have had to temporarily relocate at short notice and need to cancel my membership - but was told I have to do it in person which is not possible (not without the cost of an airfare added to the mix) - any ideas ?

1 answer
Amir
Amir

Hey, They have their own policy, you need to to before Sunday and freeze your membership, and also pay $7.5 per week

Get an answer from our members and Virgin representatives

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