Don't commit if you are not ready for it!
My view on Virgin Active membership is not to commit for an annual program if you are not sure of continuing it:
1. Cancellation costs - $300
2. Non transferable (not even to the family members)
3. If you have paid for PT prior and are unable to continue your membership, your PT payment is not adjusted towards the cancellations fees as PT sessions are treated separately.
4. You always pay in advance, so make sure to cancel before the fortnightly payment gets deducted.
They Gym and facilities are good, I am not complaining about that, it's th...e costs and fees that are putting us off and the non transferable and no adjustments made is a pain. As customers we expect them to be accommodating the charges if we have already paid for something and not using it.
- Verified customer
It's pretty good, but a bit pricey
I've been to Virgin Active Norwest for over 6 months now and enjoy it. I live and work pretty close to this place, so it is personally convenient for me. However, I did hear from lots of fellow gym goers regarding the lack parking here. Some of the classes are packed and it's hard to get decent room to move sometimes. I still enjoy the services provided here, but I do wish it would have been a bit more affordable.
Used to be good
Main reason for joining Virgin Active was the classes, particularly Pilates. They used to have an excellent range of classes and instructors. One reason or another the instructors kept leaving and the variety of classes kept reducing. I have got to a point now where I am going to an alternative physiotherapist gym to attend classes (Pilates and strength training) as these are of a much higher standard. The gym is often crowded, gym equipment is often not maintained (spin class bikes) and equipment not updated (stretch bands, etc.). Overall, Virgin used to be excellent, but now I feel they have dropped the ball.
It is a pretty gym but pricey.
The gym is well presented with modern equipment that connects to a fitness app. The facilities are aplenty with a pool, hydro beds (under water lounge chairs that have water jets to massage you) sauna and class specific rooms i.e. spin room, weightless yoga room, pilates room, boxing room and other areas which allow for multiple classes to run at the same time. This is not a traditional gym, the weight training area is small, generally crowded and waiting for equipment is the norm. There seems to be an abundance of staff floating around and th...ey are friendly enough. At $135 a month I found it wasn't value for money for me, as I didn't use the classes (except spin) and the free weight area was frustratingly limited. I didn't renew my membership, but be warned, even if you are no longer in contract with Active, they will make you jump through hoops to cancel.
Questions & Answers
Does Virgin Active in East Village Zetland participate in the fitness passport ( for NSW Health)?
Hi - I have had to temporarily relocate at short notice and need to cancel my membership - but was told I have to do it in person which is not possible (not without the cost of an airfare added to the mix) - any ideas ?
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