I find the staff and the instructors extremely helpful and cheerful. Yes, fees are high, but what price do you put on your health? Cleanliness of gym is generally of a good standard. Majority of members are polite and respectful.

I love the variety of classes at virgin, Pilates reformer to anti gravity yoga, they have it all. The body composition scanner is so handy and I have never had an issue getting a treadmill even in peak times (which is an issue I have had at other gyms). It is definitely not cheap! But you do get what you pay for. It can get busy. The front desk staff are lovely, some of the PT staff are not super great. Definitely do make the most of my membership

Virgin Active is a great and modern gym. The staff is friendly and helpful. Classes are a great and trainers bring energy and fun to each classroom. The equipment is modern and gives you all sorts of entertainment options as well. The pool, sauna and spa area is great and gives great room to relax after a hard workout. Great place. The downside is the annual fee. Quite pricey.

Great staff members
Wide range of equipments and classes.
No dramas while ending the contract
Costly than other gyms but then again you get more equipments and classes along with pool, spa and sauna.

Update : 09/08/2019 - Classes at some of the clubs are getting full way too soon. So unless you plan early its tough to get into popular classes

this is the first and only gym i have/will ever join. it has everything we want and more. great lunch time classes and i have never had to wait for a machine. The personal trainers are friendly and support you to do your best. love the cafe (esp the ultimate V protein shake). I have brought along friends (members of other gyms) to try it out and they have all remarked how it is so much better than their gym - they just wish they could afford it. My justification for the cost is that you get a lot of gym for your money and it would spend more than the fee going to the shops (instead of working out).
lots of equipment, great classes, friendly staff, easy to jum online and book into classes.
expensive compared to other gyms

Friendly staff, good gym equipment, not a lot of crowds and thus you don't have to wait for your turn to use it! I enjoy the gym experience. However, I have to consider its costs. It has everything from swimming pool, spas, climbing gym. Highly recommended if your wallet is big enough!
Friendly staff, good gym equipment, not a lot of crowds and thus you don't have to wait for your turn to use it!
Prices - among the most expensive gym memberships in Melbourne (last time I checked)