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Virgin Active

Virgin Active

2.5 from 43 reviews · View Statistics

Reviews

  • Value for Money
    2.5 (2)
  • Customer Service
    3.0 (1)
  • Transparency
    3.0 (1)
  • Rates and Fees
    1.0 (1)
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Many issues need to be resolved

published

Always out of hand soap, sanitiser, machines are broken for weeks and lockers hardly work. Closes at 10pm not 24/7. Staff make you clean your own machines. $38 a week for not too much benefits...

Value for Money
Customer Service
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Samms

SammsGreater Melbourne (Inner), VIC

Don't commit if you are not ready for it!

published
Value for Money
Incentivised ReviewNo
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Thanh Le

Thanh Le

  • 2 reviews
  • Verified customer

It's pretty good, but a bit pricey

published

I've been to Virgin Active Norwest for over 6 months now and enjoy it. I live and work pretty close to this place, so it is personally convenient for me. However, I did hear from lots of fellow gym goers regarding the lack parking here. Some of the classes are packed and it's hard to get decent room to move sometimes. I still enjoy the services provided here, but I do wish it would have been a bit more affordable.

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Virgin Active Norwest.

published

I find the staff and the instructors extremely helpful and cheerful. Yes, fees are high, but what price do you put on your health? Cleanliness of gym is generally of a good standard. Majority of members are polite and respectful.

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Robyn

RobynMelbourne

  • 8 reviews
  • 5 likes

Great options!

published

I love the variety of classes at virgin, Pilates reformer to anti gravity yoga, they have it all. The body composition scanner is so handy and I have never had an issue getting a treadmill even in peak times (which is an issue I have had at other gyms). It is definitely not cheap! But you do get what you pay for. It can get busy. The front desk staff are lovely, some of the PT staff are not super great. Definitely do make the most of my membership

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johnboschen

johnboschenMelbourne

  • 10 reviews
  • 10 likes

Used to be good

published

Main reason for joining Virgin Active was the classes, particularly Pilates. They used to have an excellent range of classes and instructors. One reason or another the instructors kept leaving and the variety of classes kept reducing. I have got to a point now where I am going to an alternative physiotherapist gym to attend classes (Pilates and strength training) as these are of a much higher standard. The gym is often crowded, gym equipment is often not maintained (spin class bikes) and equipment not updated (stretch bands, etc.). Overall, Virgin used to be excellent, but now I feel they have dropped the ball.

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Peter

PeterSydney

  • 6 reviews

Great Gym

published

Virgin Active is a great and modern gym. The staff is friendly and helpful. Classes are a great and trainers bring energy and fun to each classroom. The equipment is modern and gives you all sorts of entertainment options as well. The pool, sauna and spa area is great and gives great room to relax after a hard workout. Great place. The downside is the annual fee. Quite pricey.

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Yode

Yode

  • 15 reviews
  • 14 likes

It is a pretty gym but pricey.

published
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SRT

SRTPendle Hill

  • 8 reviews
  • 2 likes
  • Verified customer

Great service and wide range of classes

published

Great staff members
Wide range of equipments and classes.
No dramas while ending the contract
Costly than other gyms but then again you get more equipments and classes along with pool, spa and sauna.

Update : 09/08/2019 - Classes at some of the clubs are getting full way too soon. So unless you plan early its tough to get into popular classes

Incentivised ReviewNo
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LJ588

LJ588NSW, 2756

  • 55 reviews
  • 5 likes

great gym - highly recommend

published

this is the first and only gym i have/will ever join. it has everything we want and more. great lunch time classes and i have never had to wait for a machine. The personal trainers are friendly and support you to do your best. love the cafe (esp the ultimate V protein shake). I have brought along friends (members of other gyms) to try it out and they have all remarked how it is so much better than their gym - they just wish they could afford it. My justification for the cost is that you get a lot of gym for your money and it would spend more than the fee going to the shops (instead of working out).
lots of equipment, great classes, friendly staff, easy to jum online and book into classes.
expensive compared to other gyms

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Khoa

KhoaGreater Melbourne (Inner), VIC

  • 11 reviews
  • 25 likes

Good gym (except the prices)

published

Friendly staff, good gym equipment, not a lot of crowds and thus you don't have to wait for your turn to use it! I enjoy the gym experience. However, I have to consider its costs. It has everything from swimming pool, spas, climbing gym. Highly recommended if your wallet is big enough!
Friendly staff, good gym equipment, not a lot of crowds and thus you don't have to wait for your turn to use it!
Prices - among the most expensive gym memberships in Melbourne (last time I checked)

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Questions & Answers

SAH

SAHasked

Does Virgin Active in East Village Zetland participate in the fitness passport ( for NSW Health)?

No answers
Lou

Louasked

Hi - I have had to temporarily relocate at short notice and need to cancel my membership - but was told I have to do it in person which is not possible (not without the cost of an airfare added to the mix) - any ideas ?

1 answer
Amir
Amir

Hey, They have their own policy, you need to to before Sunday and freeze your membership, and also pay $7.5 per week

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