??!
1 photo
Virgin Australia Domestic

Virgin Australia Domestic

1.9 from 63 reviews

Reviews

(10)
(1)
(2)
(7)
(43)
  • Value for Money
    2.1 (47)
  • Transparency
    2.4 (39)
  • Seat Room
    2.5 (42)
  • Food
    2.2 (36)
  • In-Flight Service
    2.5 (40)
  • In-Flight Entertainment
    2.0 (31)
  • Wi-Fi
    2.0 (11)

Reviewer Photos & Videos

  • More
RJD

RJD

  • 2 reviews

Horrendous phone call asking for guidance during Covid19

published

Asked for guidance to handle a domestic flight management after Australian government announced 14 days compulsory quarantine from international flights. The lady on the phone was horrendous and totally apathetic.

Transparency
Value for Money
DepartureSydney NSW, Australia
DestinationBrisbane QLD, Australia
ClassBusiness Class
Booking Third Party
See all answers
Danny

Danny

  • 5 reviews

Worst experience! Cancelled my booking after i was wanting confirmation i was on the flight

published
DepartureSydney NSW, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
See all answers

Excess fees. Terrible customer service.

published

Never again Virgin. You took my airfare, I even paid for an upgrade and travel insurance, and all of it is worth nothing. I will NEVER go out of my way to fly with you again. This damn virus changed my plans and your company is ‘out of pocket’ due to people not travelling. Well, I’m sure Dick Branson isn’t short of a dollar huh? Well now I am. To wait 3 hours to try and talk to someone to be told there’s nothing they can do. Except postpone the travel to another date for AN EXTRA $90?!?! Up yours.

Transparency
Value for Money
ClassPremium Economy
Booking Through Airline
See all answers
Domestic Airlines

Find out how Virgin Australia Domestic compares to other Domestic Airlines

Know better, choose better.

Compare all
Engimatic1

Engimatic1Melbourne

  • 2 reviews

Not great

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Through Airline
See all answers

Coronavirus - no refunds

published
Transparency
Value for Money
DepartureAdelaide SA, Australia
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Through Airline
See all answers
Burned

Burned

  • 3 reviews

No food for Vegans

published

This was a crappy service, I was told that there wasnt any food for vegans on the plane even after $565 for a ticket. Apparently they are too broke to cater to vegans.
I was told that I'd just have to buy my own meal or go without dinner and this was hours ahead that I rang up to ensure I have a meal for dinner.
They refused to give me refund. So disappointing for such a huge airline to act this way.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureBrisbane QLD, Australia
DestinationKalgoorlie WA, Australia
ClassEconomy
Booking Through Airline
See all answers
Melissa

MelissaNorth-West & West coast, TAS

  • 59 reviews
  • 1 like

Won't even give me a credit

published
Transparency
Value for Money
Seat Room
ClassEconomy
Booking Third Party
See all answers
C M.

C M.South East Queensland, QLD

  • 2 reviews

If I could rate it 0 stars, I would.

published

Absolutely awful airline which cares more about making a buck than it’s actual clientele! You pay what seems like a lot more (as opposed to Jetstar/Tigerair) for LESS. Rotten service.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureBrisbane QLD, Australia
DestinationSydney NSW, Australia
ClassEconomy
Booking Through Airline
See all answers
ADL1990

ADL1990Metropolitan Adelaide, SA

  • 7 reviews

Will never fly Virgin Australia again!

published
Transparency
Value for Money
Seat Room
In-Flight Service
DepartureBrisbane QLD, Australia
DestinationAdelaide SA, Australia
ClassEconomy
Booking Through Airline
See all answers
Domestic Airlines

Find out how Virgin Australia Domestic compares to other Domestic Airlines

Know better, choose better.

Compare all
Jason M.

Jason M.South East Queensland, QLD

Customer service was appalling. Lack of care and compassion was less than a 1 star. Wish I can rate even lower

published
Transparency
Value for Money
DepartureSydney NSW, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
See all answers
Roberto E.

Roberto E.Metropolitan Adelaide, SA

Worst Airline in Australia

published

Please do not fly with them. My flight experience was the worst I ever had, weeks ago I took a flight with them which I now regret, I found my bag was opened and I realized several items were stolen, what was even worse, the employees give me inaccurate information about what I should do to recover my things, they give me a phone number which nobody answers the phone. Even worse, they suggested to me go to the police in order to report the missing baggage. I spend a lot of time trying to do it, the officer said to me the problem was a matter of the airline and the airline has the responsibility for transporting my baggage without any problem. They still don't answer my calls and my emails. Please do not fly with them

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureAdelaide SA, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
See all answers

If given the choice go Qantas!

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DeparturePerth WA, Australia
DestinationSydney NSW, Australia
ClassEconomy
Booking Third Party
See all answers
Aces_crack3d

Aces_crack3dMid North Coast, NSW

  • 3 reviews

Great airline and partners!

published

Always a pleasure to fly with virgin ive been flying for years and maintain my platinum status as they offer the best inhouse expereince when flying and friendly staff to accomodate my needs

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationSydney NSW, Australia
ClassBusiness Class
Booking Third Party
See all answers
Lisa

LisaSydney, NSW

  • 6 reviews

Avoid virgin aus if possible!!

published

Our first time flying with virgin aus and will definitely be our last. Customer service is appalling and wait time is ridiculous. We flew with tiger air with our 5 month old and enjoyed it more than virgin aus.

Transparency
Value for Money
Seat Room
In-Flight Service
DepartureSydney NSW, Australia
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Third Party
See all answers
Nick

NickPerth, WA

  • 2 reviews

Non Vegetarian Food Only

published

Virgin strictly can't offer Vegetarian food from Perth to Port Hedland for frequent flyer.
They have one and only non veg food option even though you request 20 days prior of boarding

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DeparturePerth WA, Australia
DestinationPort Hedland WA, Australia
ClassEconomy
Booking Through Airline
See all answers
Domestic Airlines

Find out how Virgin Australia Domestic compares to other Domestic Airlines

Know better, choose better.

Compare all
Max cook

Max cookSouth Australia

  • 18 reviews

Great Airplane to fly on nice and cheap and friendly staff and helpful and always on time

published

Great Airplane to fly on nice and cheap and friendly staff and helpful and always on time and dose not always delay and food is great and great maintenance and nice and clean

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureTownsville Airport, Garbutt QLD, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
See all answers
Iris

Iris

  • 2 reviews

Most unpleasant experience in 20+ years of flying

published

Flight delayed by 15 minutes increments over a period of nearly four hours. Misleading information and rude staff. Very filthy airplane. Made to wait on the plane for additional half hour. Appalling. Will avoid flying with Virgin at all costs.

Transparency
Seat Room
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationHobart TAS, Australia
See all answers
Rach

RachPerth, WA

  • 2 reviews

Waiting on refund for over 2 months

published
Transparency
Value for Money
DeparturePerth WA, Australia
DestinationSydney NSW, Australia
ClassEconomy
Booking Third Party
See all answers
Tonyj

TonyjSouth East Queensland, QLD

  • 2 reviews

Still waiting on my refund

published

Horrible

published

I never take this plane for the last time three years ago. It was from Sydney to Melbourne. rude remarks, attitudes to passengers, etc
I don't think the attendance service education is enough. They do not seem to be aware of what industry they are in. I've been on airplanes in many countries, but it was my worst experience.

Page 1 of 4
See all Virgin Australia reviews

Questions & Answers

Sorry, there are no questions about Virgin Australia Domestic but you can read 12 questions about Virgin Australia.

Get an answer from our members and Virgin representatives

Other Domestic Airlines

Previous
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.