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Virgin Australia Domestic

Virgin Australia Domestic

1.9 from 73 reviews

Reviews

1.9

73 reviews
5
(13)
4
(1)
3
(2)
2
(7)
1
(50)
  • Value for Money
    2.1 (55)
  • Transparency
    2.4 (49)
  • Seat Room
    2.5 (45)
  • Food
    2.1 (38)
  • In-Flight Service
    2.4 (44)
  • In-Flight Entertainment
    1.9 (33)
  • Wi-Fi
    1.8 (13)
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Diego

DiegoPerth, WA

  • 3 reviews
  • 10 likes

Criminals! Took my money, they cancelled my flight and won’t issue refund money lost

published

Virgin Airlines happily took my $600 for some flights, they cancelled the flights and said we don’t have any replacement flights available either. I asked for my money back, they refused and offered credit but have no flights available. So I have lost my $600. Over 10 emails and phone calls to managers at Virgin, still no refund. They have found a legal way to take peoples money and not provide the service and get away with it. NEVER FLY WITH VIRGIN!!

Transparency
Value for Money
ClassEconomy
Booking Through Airline
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What a nightmare

published

Booked flights for Japan at the end of last year, they had to be cancelled due to Covid which is fine! however we have been told we have to use our credit on a domestic flight before august 15th. with the borders to QLD now open we decided to change our flights and fly business class to make the most of our credit, but instead we now have to pay an additional $400 each person in airline taxes and fees which brings our cost for the flights to nearly $1500 per person (even if we change the flights to economy they are refusing to use the remaining credit we have to pay for those taxes)for Sydney to gold coast! I will never be using virgin again due to the overall lack of customer service!

Transparency
Value for Money
In-Flight Service
DepartureSydney NSW, Australia
ClassEconomy
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bewildered

bewildered

  • 2 reviews
  • 2 likes

If I could give them 0 stars I would

published

Booked a return flight a month before travel, three days before due flight was informed via email they do not fly from Broome to Perth on Thursdays, so my flight was cancelled. Have now been forced to pay double price for two return flights with another carrier. Still owed the money I paid Virgin, no assistance from Virgin, their help line did not resolve a thing. I am appaulled at their lack of customer service and lack of care. I have also contacted them through a response form and messenger. We were fortunate to have some holiday spending money, which was used for our new flights. Anyone who did not have this backup would be stuck.

Transparency
Value for Money
ClassEconomy
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Taylor

TaylorLaunceston, TAS

  • 2 reviews
  • 3 likes

Staff have always been obliging, friendly great help with my mobility problems.

published

I have to use a wheel chair and need help getting on and off the flights. Staff have always been attentive , can't do enough for me, I'm so thankful. A great airline and staff and sad if we lose it.

Transparency
Seat Room
In-Flight Service
DepartureLaunceston TAS, Australia
DestinationMelbourne VIC, Australia
Booking Third Party
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hena s.

hena s.Sydney, NSW

  • 3 reviews
  • 1 like

Appalled!

published

Was on a flight with my baby back home and they made a big deal out of me asking to take my pram to the gate as I was alone. As I arrived to the gate the gentleman at the front told me to dismantle my pram while holding 2 bags on one arm and baby in the other. Didn’t offer assistance and while I was doing so he told me to move out of his way so he could open the line up. Mind you I was in the special assistance line so there was no line behind me until they opened up the line for normal boarding. Once I was in line the staff were rushing me to hurry on flight and disregarded the fact that I had a newborn. Seriously if I could rate zero stars I would !!! Brisbane ground staff and check in staff are absolutely S*%*!

Transparency
DepartureBrisbane QLD, Australia
DestinationSydney NSW, Australia
ClassEconomy
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KCflyer

KCflyerGippsland, VIC

  • 9 reviews
  • 7 likes

Outstanding Customer Service!

published
Transparency
Value for Money
ClassEconomy
Booking Third Party
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Amazing Service

published

The customer service team are always so helpful, even though I did wait on hold for 3.5 hours due to COVID-19, they were extremely helpful and friendly. They gave us a credit without any issues. I always fly with Virgin and I think they are one of the best airlines!

Transparency
Value for Money
ClassEconomy
Booking Through Airline
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Dav

Dav

  • 2 reviews
  • 2 likes

Liars and thieves - do not book with disgusting airline

published

They cancelled my flights, and then made me pay a cancellation fee to get a refund when they are the ones that cancelled the flights! They then also charge twice as much as what they said the cancellation fee would be! They just steal your money and did not provide a single service, disgusting airline.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
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Neil

Neil

  • 13 reviews
  • 14 likes

No credit

published

Virgin cancelled flight due to coronavirus. Said they would issue credit voucher. After weeks they send something saying I have cancelled. Then they issue credit for part of cost but don’t cover my exit row seat costs. This is bonus for them. This is being done on 4 flights.

Transparency
Value for Money
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Taryn H.

Taryn H.

  • 5 reviews
  • 1 like

NOT trustworthy, they LIE & steal your money!!

published

Virgin are not refunding even though THEY are cancelling the flights! Do not book with them they will ignore you, hang up on you when you phone and do not respond to complaints submitted 2+ months ago! You cannot trust this airline! Please sign this petition to get our money back - make this public world-wide known that this airline CANNOT be trusted!!!
http://chng.it/cV22FYYtWD

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
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RJD

RJD

  • 2 reviews
  • 5 likes

Horrendous phone call asking for guidance during Covid19

published

Asked for guidance to handle a domestic flight management after Australian government announced 14 days compulsory quarantine from international flights. The lady on the phone was horrendous and totally apathetic.

Transparency
Value for Money
DepartureSydney NSW, Australia
DestinationBrisbane QLD, Australia
ClassBusiness Class
Booking Third Party
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Danny

Danny

  • 7 reviews
  • 1 like

Worst experience! Cancelled my booking after i was wanting confirmation i was on the flight

published
DepartureSydney NSW, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
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Excess fees. Terrible customer service.

published

Never again Virgin. You took my airfare, I even paid for an upgrade and travel insurance, and all of it is worth nothing. I will NEVER go out of my way to fly with you again. This damn virus changed my plans and your company is ‘out of pocket’ due to people not travelling. Well, I’m sure Dick Branson isn’t short of a dollar huh? Well now I am. To wait 3 hours to try and talk to someone to be told there’s nothing they can do. Except postpone the travel to another date for AN EXTRA $90?!?! Up yours.

Transparency
Value for Money
ClassPremium Economy
Booking Through Airline
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Engimatic1

Engimatic1Melbourne

  • 2 reviews
  • 1 like

Not great

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Through Airline
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Coronavirus - no refunds

published
Transparency
Value for Money
DepartureAdelaide SA, Australia
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Through Airline
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Burned

Burned

  • 3 reviews
  • 3 likes

No food for Vegans

published

This was a crappy service, I was told that there wasnt any food for vegans on the plane even after $565 for a ticket. Apparently they are too broke to cater to vegans.
I was told that I'd just have to buy my own meal or go without dinner and this was hours ahead that I rang up to ensure I have a meal for dinner.
They refused to give me refund. So disappointing for such a huge airline to act this way.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureBrisbane QLD, Australia
DestinationKalgoorlie WA, Australia
ClassEconomy
Booking Through Airline
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Melissa

MelissaNorth-West & West coast, TAS

  • 68 reviews
  • 32 likes

Won't even give me a credit

published
Transparency
Value for Money
Seat Room
ClassEconomy
Booking Third Party
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C M.

C M.South East Queensland, QLD

  • 2 reviews
  • 2 likes

If I could rate it 0 stars, I would.

published

Absolutely awful airline which cares more about making a buck than it’s actual clientele! You pay what seems like a lot more (as opposed to Jetstar/Tigerair) for LESS. Rotten service.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureBrisbane QLD, Australia
DestinationSydney NSW, Australia
ClassEconomy
Booking Through Airline
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ADL1990

ADL1990Metropolitan Adelaide, SA

  • 8 reviews
  • 4 likes

Will never fly Virgin Australia again!

published
Transparency
Value for Money
Seat Room
In-Flight Service
DepartureBrisbane QLD, Australia
DestinationAdelaide SA, Australia
ClassEconomy
Booking Through Airline
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Jason M.

Jason M.South East Queensland, QLD

Customer service was appalling. Lack of care and compassion was less than a 1 star. Wish I can rate even lower

published
Transparency
Value for Money
DepartureSydney NSW, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
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