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Virgin Australia

Virgin Australia (page 2 of 44)

2.4 from 870 reviews

See the Best Domestic Airlines in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
148
4 star
146
3 star
57
2 star
110
1 star
409

MGB_81

MGB_81

  • 2 reviews
  • Verified customer

Friendly staff, but experience is poor

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
BookingThrough Airline
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montypython51

montypython51South East Queensland, QLD

  • 2 reviews

Regained my trust in Virgin Australia.

published

A few years ago I had a bad experience with Virgin, mainly ground staff, and swore I would never fly with them again. Travel agent suggested them for a flight from Brisbane to Christchurch (VA125) on Saturday 31st August and though I was a bit hesitant, thought I would give them another go. Not at all disappointed. Ground staff were great and cabin crew gave excellent service. My only complaint is the Boeing does not have drop down screens for movies, although time went rather quickly anyway. Air NZ airbus does so Virgin may need to look into it. Nevertheless, a thoroughly enjoyable flight.

Value for Money
Seat Room
Food
In-Flight Service
DestinationChristchurch, New Zealand
ClassEconomy
BookingThird Party
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j leary

j learyGoulburn Valley, VIC

  • 3 reviews
  • 1 like

Disappointing

published

Used virgin after ten years flew from Bali to Brisbane that’s when it went downhill 7 hours turned into 13 hours a complete stuff up the food was disgusting I don’t think anyone ate and only offered one free drink I don’t think I would fly with them again

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationMelbourne VIC, Australia
ClassEconomy
BookingThird Party
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  • Verified customer

Terrible service and a few flight delays. Always with Virgin

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationQueenstown, New Zealand
ClassEconomy
BookingThrough Airline
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Kenneth L S.

Kenneth L S.

  • 2 reviews

Fantastic

published

My son & his wife were stuck in Boston international after delta refused to allow boarding.
Delta ground staff refused to help, not even make a ph call to help. A desperate situation.
Many ph calls later and virgin got them on a flight out to Australia
Thank you senior staff virgin Australia for bringing my family home to Australia.
Australians u can count on virgin.

ClassBusiness Class
BookingThird Party

Bhupinder S.

Bhupinder S.South East Queensland, QLD

Really bad exp

published

Try to book online using my 129$ voucher couldn't able to do it. I had to call them used voucher and I have been told ticket price is 190$ so they will use my 129$ voucher and balance 61$ from my bank card. Later in the day I found they took 190$ from my account voucher
Surprisingly my voucher is only 1 day old
Call centre didn't even knew about ANZ bank and asked me banks fax no
Never been asked by any one before

Value for Money
Transparency
Seat Room
Food
In-Flight Service
DestinationMelbourne VIC, Australia
ClassEconomy
BookingThrough Airline
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Steven

StevenHunter Region, NSW

  • 2 reviews

Virgin Lost a bag and were slow to reimburse and made it difficult. Eventually sorted. The rest of the flight was good.

published

Teacher went on excursion with students and virgin lost one of the students bags. At the airport virgin told teacher to purchase the student some clothes while they look for the bag and keep receipt. However when it came time to be reimbursed Virgin customer service were making it difficult and it wasn’t a pleasant experience. Eventually got reimbursed. No issues with the rest of the flight.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
DestinationHervey Bay QLD, Australia
ClassEconomy
BookingThird Party
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Undelivered services

published

Virgin air have done it again, selectively cancelled flights and left passengers en route stranded and out of pocket. It’s only an aerial bus service, will they ever get it


Peter B

Peter BSouth East Queensland, QLD

  • 3 reviews

Forget Virgin Airlines -Very poor service from the attendant on flight,

published

I asked if I could purchase a drink and was shut down in front of other passengers stating that you can only have 1 drink at a time, so if you have a glass of water and you want to buy a drink forget it otherwise they will embarrass you in front of everyone on the plane, felt humiliated when I said to the attendant it’s water -she said well you’ll just have to wait I have the entire plane to serve first, WOW what’s wrong with these people, Virgin you need to train your people there too tired or there just not getting it, service is paramount and your people are letting you and your customers down

Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationGold Coast QLD, Australia
ClassPremium Economy
BookingThird Party
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rowdy1961

rowdy1961AU

  • 7 reviews
  • 1 like

Reasonably good airline

published

Travelling with Virgin Australia has proven it to be better then most. Domestic flights are advertised as including food and drink but in reality this is deceiving as usually it's some energy bar and water or orange juice.
Service is generally good but seating for all passengers can be very tight and uncomfortable. I have suggested in the past that seating should be allocated according to a passengers physical size. Why not put short passengers in seats with longer leg room? These should be kept for taller people.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
BookingThrough Airline
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The Points Pro

The Points ProSydney, NSW

Virgin Australia B737 Business Class

published

When is comes to food and catering, Virgin Australia B737 business class nails it. Especially compared to European and US business class.
When it comes to seat comfort, they also absolutely nail it.
The only improvements could be for a deeper recline (for overnight flights with Bali and Perth), and a legrest. Believe it or not - a leg rest makes a lot of difference when it comes to trying to sleep on a flight.
You can check out a review at https://www.thepointspro.com.au/virgin-australia-737-business-class-sydney-ballina-byron/

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationBallina Byron Gateway Airport, Southern Cross Drive, Ballina NSW, Australia
ClassBusiness Class
BookingThrough Airline
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They just don't care.

published

bumped from my flight for a flight 7 hours later with no notice. Couldn't hand in my luggage so was stuck at the airport. I informed them I was going to miss another flight that day for work. They didn't care.

Value for Money
Transparency
DestinationPerth WA, Australia
ClassEconomy
BookingThird Party
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PAT

PATMid North Coast, NSW

  • 2 reviews

Grab for CASH: Greedy Virgin policy.

published

A simple typo from entering the wrong name during the booking process just cost me $160 to amend.
These raping airlines continue to charge for every little misprint or mistake made during the booking process. WHAT A GRAB FOR CASH. Pretty sure my flying days with Virgin are done. I look forward to mentioning this issues to many via word of mouth.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationCairns QLD, Australia
ClassEconomy
BookingThird Party
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rush

rushSYDNEY

  • 44 reviews
  • 40 likes

Absolutely terrible response to deliberate destruction of property by baggage handlers

published

Absolutely appalling

https://www.facebook.com/groups/AussieBackpacking/permalink/2493498547373213?sfns=mo

You can see the footage of the terrible baggage handling process - gratuitously lifting the baggage so that it’s dropped and destroyed, destroying property etc. Virgin kept silently removing footage of their FB page.

Virgin Australia have been aggressive, threatening and bullying, dishonest and beyond useless, the only time they acknowledged the issue was the threat below.

Value for Money
Transparency

Angela

Angela

  • 2 reviews

Terrible service

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationGold Coast QLD, Australia
ClassEconomy
BookingThird Party
See all answers
Vasiliki

VasilikiSydney, NSW

Dodgy co share advertised flights

published

Booked a flight on Skyscanner on my IPad
Virgin stating their brand on an Etihad flight and charging more, False advertising by virgin, not a virgin flight ! you can book the same flight through Etihad at a cheaper price

Value for Money
Transparency
DestinationSydney NSW, Australia
ClassEconomy
BookingThird Party
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ange

angeGreater Melbourne (Metropolitan), VIC

Disappointment

published

Self check in and self bag drop - a waste of time! Machines weren't even working properly and there were no staff at Perth airport to assist passengers. Flight attendants were rude and not at all helpful towards mums with distressed babies. No priority given to mothers even with seat allocation. Major disappointment. Never flying with them again

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationPerth WA, Australia
ClassEconomy
BookingThrough Airline
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MSP

MSPGreater Melbourne (Outer), VIC

  • Verified customer

Bumped us while travelling with an infant

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationCairns QLD, Australia
ClassEconomy
BookingThird Party
See all answers

Steffie

SteffieSydney, NSW

  • Verified customer

Terrible

published

Paid a lot of extra money to fly business and am presented with a chair that barely moves back. I’m bitterly disappointed and completely dissatisfied. Will not be flying with Virgin again.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassBusiness Class
BookingThrough Airline
See all answers

Worst Customer Service

published
Value for Money
Transparency
DestinationBrisbane QLD, Australia
ClassEconomy
BookingThrough Airline
See all answers

Page 2 of 44

Questions & Answers

Mick M

Mick Masked

If Virgin Airlines are so good, why is there no complaints process

1 answer
Bronny
Bronny

There is an online complaint process on the website. It is easy to find. Keep your booking number and flight number because they ask for those and your form won't be submitted without them.


UVII

UVIIasked

2lit alcohol carry on luggage is it personal or included in 7kg domestic flight virgin?

1 answer
Googler816
Googler816

If it's a gift for someone it's not personal; if you drink it, it is.


Adiewan

Adiewanasked

I was on VA176 from fiji to brisbane on 17th march 2018. The flight was delayed, The captain announced a person called "sidney" would be taking off and landing the plane today. I became concerned as i choose good airlines so experinced captains are flying and keeping my family safe. No information was provided as to whom this person was or what their qualifiaction was. Within minutes we were accelerating down the run way. Why is the captain not in full control of the aircraft? I should be informerd prior to boarding and not minutes before take off. Who is this sidney person and why were we not informed about there qualifications. During flight there was constant changes in speed . Was there training taking place during this flight?

1 answer
Cindy Lou Who
Cindy Lou Who

Yep. They held a raffle in the departure lounge for ‘Who wants to fly a plane today’ and lucky Sidney was the winner!!! Lol.

What an odd question. I will assume the flight was delayed for operational reasons and they were waiting on a pilot from a flight FROM SYDNEY PERHAPS??

Don’t stress the small stuff Adiewan...


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