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Virgin Australia

Virgin Australia (page 2 of 48)

Domestic, International
2.4 from 944 reviews

Reviews

2.4

944 reviews
5
(165)
4
(146)
3
(57)
2
(113)
1
(463)
  • Value for Money
    2.1 (123)
  • Transparency
    2.2 (110)
  • Seat Room
    2.5 (99)
  • Food
    2.2 (90)
  • In-Flight Service
    2.5 (96)
  • In-Flight Entertainment
    1.9 (80)
  • Wi-Fi
    1.9 (28)
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Lee

LeeSouth East Queensland, QLD

Just trying to get a receipt

published

Virgin Australia debited my Mastercard for a service they sold me. At the time I requested a receipt for this but I never received it. I have now made numerous phone calls and exchanged many emails to no avail - even though the law states that they must provide me with a receipt within a week if I request it. They suck.

Transparency
Value for Money
DepartureBrisbane QLD, Australia
DestinationDunedin, New Zealand
ClassEconomy
Booking Through Airline
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C M.

C M.South East Queensland, QLD

  • 2 reviews

If I could rate it 0 stars, I would.

published

Absolutely awful airline which cares more about making a buck than it’s actual clientele! You pay what seems like a lot more (as opposed to Jetstar/Tigerair) for LESS. Rotten service.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureBrisbane QLD, Australia
DestinationSydney NSW, Australia
ClassEconomy
Booking Through Airline
See all answers
Olivia N.

Olivia N.Queensland

  • 3 reviews

Deceptive business practice. Flight centre partnership can't communicate

published
Transparency
Value for Money
ClassEconomy
Booking Third Party
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Disgrace of an Airline

published

Cancelled my 6:45 flight and put me onto a 6:20pm flight. Was on hold for a total of 2.5 hours, but didn’t get through to anyone and was hung up on twice. Went to the desk at the airport and was told there was no space even though other flight combinations (business and/or indirect routes) were showing up online. Lady at desk service just shrugged her shoulders without any apology. Ended up cancelling and booking Jetstar. Won’t fly them again.

Transparency
Value for Money
DestinationAdelaide SA, Australia
ClassEconomy
Booking Through Airline
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ADL1990

ADL1990Metropolitan Adelaide, SA

  • 7 reviews

Will never fly Virgin Australia again!

published
Transparency
Value for Money
Seat Room
In-Flight Service
DepartureBrisbane QLD, Australia
DestinationAdelaide SA, Australia
ClassEconomy
Booking Through Airline
See all answers
Jason M.

Jason M.South East Queensland, QLD

Customer service was appalling. Lack of care and compassion was less than a 1 star. Wish I can rate even lower

published
Transparency
Value for Money
DepartureSydney NSW, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
See all answers
Rowena

Rowena

  • 3 reviews

Great customer service

published

After a failed JetStar flight we were booked via Virgin Australia. Customer service was great opened the checked in early to accomodate 25+ customers whom were last minute transfer from JetStar. They were patient with our questions and very helpful assisting us as we don’t have details on our flight except we were told we are flying via Virgin.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureSydney NSW, Australia
DestinationAuckland, New Zealand
ClassEconomy
Booking Third Party
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Roberto E.

Roberto E.Metropolitan Adelaide, SA

Worst Airline in Australia

published

Please do not fly with them. My flight experience was the worst I ever had, weeks ago I took a flight with them which I now regret, I found my bag was opened and I realized several items were stolen, what was even worse, the employees give me inaccurate information about what I should do to recover my things, they give me a phone number which nobody answers the phone. Even worse, they suggested to me go to the police in order to report the missing baggage. I spend a lot of time trying to do it, the officer said to me the problem was a matter of the airline and the airline has the responsibility for transporting my baggage without any problem. They still don't answer my calls and my emails. Please do not fly with them

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureAdelaide SA, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
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If given the choice go Qantas!

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DeparturePerth WA, Australia
DestinationSydney NSW, Australia
ClassEconomy
Booking Third Party
See all answers
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Pathetic

published

Do not fly with them if you can.
Failed self check-in counters.
No/ rude customer service.
Weirdest delay excuses.
Contradicted gate numbers published.
Limited toilets with people squeezing into your seat to pass through if you are to be seated towards the back of the aircraft.

Aces_crack3d

Aces_crack3dMid North Coast, NSW

  • 3 reviews

Great airline and partners!

published

Always a pleasure to fly with virgin ive been flying for years and maintain my platinum status as they offer the best inhouse expereince when flying and friendly staff to accomodate my needs

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationSydney NSW, Australia
ClassBusiness Class
Booking Third Party
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Emir Mani

Emir ManiSydney, NSW

Understanding and Considerate

published

Booked flight to Las Vegas to Sydney and realised after booking that my return was via Brisbane. I called customer service and was able to change flight at no cost.

Transparency
Value for Money
Seat Room
DepartureSydney NSW, Australia
DestinationLas Vegas, NV, USA
ClassEconomy
Booking Through Airline
See all answers
mark

mark

  • 3 reviews

Will never fly with Virgin again

published

Flight delayed by 4 hours. would recommend Qantas. Terrible Customer Service. Staff initially refused to care for a 85 year old woman in a wheelchair. My Disabled Father had to take her to the toilets. Many unhappy customers. Will Not Fly with jetstar or virgin again.

Chun W.

Chun W.Metropolitan Adelaide, SA

Customer service sucks!!!

published

LIesie at the front desk tries to make things really hard!!! We almost missed our flight! She even asks for our PR document when everything is electronic now!!! This is a flight to going out of Australia and not coming in???? Think twice if we don’t have PR, why the immigration department let us in in the first place??? We don’t travel with Virgin very often and always use Qantas. But because of this experience, we will NOT travel with Virgin ever again! The staff is not trying to make things easy for the travelers. Instead they make it hard!!! Not happy at all!

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureAdelaide Airport (ADL), James Schofield Drive, Adelaide Airport SA, Australia
DestinationQueenstown, New Zealand
Booking Third Party
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Lisa

LisaSydney, NSW

  • 6 reviews

Avoid virgin aus if possible!!

published

Our first time flying with virgin aus and will definitely be our last. Customer service is appalling and wait time is ridiculous. We flew with tiger air with our 5 month old and enjoyed it more than virgin aus.

Transparency
Value for Money
Seat Room
In-Flight Service
DepartureSydney NSW, Australia
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Third Party
See all answers
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Nick

NickPerth, WA

  • 2 reviews

Non Vegetarian Food Only

published

Virgin strictly can't offer Vegetarian food from Perth to Port Hedland for frequent flyer.
They have one and only non veg food option even though you request 20 days prior of boarding

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DeparturePerth WA, Australia
DestinationPort Hedland WA, Australia
ClassEconomy
Booking Through Airline
See all answers
Max cook

Max cookSouth Australia

  • 18 reviews

Great Airplane to fly on nice and cheap and friendly staff and helpful and always on time

published

Great Airplane to fly on nice and cheap and friendly staff and helpful and always on time and dose not always delay and food is great and great maintenance and nice and clean

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureTownsville Airport, Garbutt QLD, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
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Iris

Iris

  • 2 reviews

Most unpleasant experience in 20+ years of flying

published

Flight delayed by 15 minutes increments over a period of nearly four hours. Misleading information and rude staff. Very filthy airplane. Made to wait on the plane for additional half hour. Appalling. Will avoid flying with Virgin at all costs.

Transparency
Seat Room
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationHobart TAS, Australia
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Rach

RachPerth, WA

  • 2 reviews

Waiting on refund for over 2 months

published
Transparency
Value for Money
DeparturePerth WA, Australia
DestinationSydney NSW, Australia
ClassEconomy
Booking Third Party
See all answers
Khanh N.

Khanh N.

  • 3 reviews

Despicable taking advantage of the fires a National Crisis to make a buck

published

My self and a group of 3 other lady’s had all booked flights to Canberra I am the only one who used Flight Centre And Virgin we have had to cancel due to the air quality and Bush fires the other 3 lady’s including my daughter have all been refunded by Qantas. Virgin and Flight Centre will only offer a credit. Virgin and Flight Centre are taking advantage of the fires and keeping people locked in to them with no reason.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureCanberra ACT, Australia
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Page 2 of 48
See all Virgin Australia reviews

Questions & Answers

Vanaja P.

Vanaja P.asked

Australia

Does virgin fly direct from Perth to Gold coast

1 answer
Andrea01
Andrea01

I don't believe so. To fly direct you will need to fly Jetstar

alan s.

alan s.asked

Australia

Baggage allowance on flights from Christchurch to Brisbane

1 answer
Fired Up
Fired Up

I can confirm that there is

Peter B.

Peter B.asked

Australia

Does virgin domestic still do final boarding announcements. I only heard one telling passengers they would be boarding in 5 / 10 mins.

1 answer
Tony Baroney
Tony Baroney

Not sure...this is the first flight i have booked with them in 5 years...I have 2 domestic flights booked for tomorrow and Friday..I will find out...but nonetheless theyre a bloody ripoff

Get an answer from our members and Virgin representatives

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