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Virgin Comprehensive Car Insurance

Virgin Comprehensive Car Insurance

1.9 from 7 reviews

Reviews

(0)
(1)
(1)
(1)
(4)
  • Value for Money
    2.7 (6)
  • Customer Service
    2.8 (6)
  • Timeliness
    2.0 (6)
  • Job Satisfaction
    3.0 (2)
  • Transparency
    2.7 (6)
Cisco

CiscoSydney, NSW

  • 57 reviews
  • 1 like

Prices are reasonable. Claims process is smooth

published

Made a first claim after getting into a no-fault accident in December. Process was pretty smooth over the phone, but fixing the minor damage a little slow because of a busy period for claims resulting from recent floods. I would recommend

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateDecember 2019
Claim ApprovedYes
Car ModelSubaru Liberty
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Kayles

KaylesGreater Melbourne (Metropolitan), VIC

Can’t rely on the roadside assistance

published

I have been insured with Virgin for about 5 years & this is the first time l had to use their roadside assist. It’s a clear beautiful day so there should be no reason why there is a long wait but l called them 2 & a half hours ago & am still waiting. They obviously don’t have enough mechanics servicing Melbourne. I will seriously be looking at changing after this. It’s unacceptable.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHonda HR-V
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Michael

MichaelGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • Verified customer

Quite poor and refused to renew policy

published

I live in Victoria Australia, in two years I had to claim twice for a windscreen due to separate unfortunate circumstances (rock chips)
My premiums cost $2500 yearly and I always pay extra for windscreen cover
Recently, days before my renewal date I received a letter claiming virgin money wold not re-insure me

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateDecember 2019
Claim ApprovedYes
Car ModelVolvo XC60
See all answers
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Disgruntled

Disgruntled

  • 2 reviews

Disgusting Servce

published
Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim DateDecember 2019
Car ModelHolden Commodore VY
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Great until you have an issue..

published

Cheaper price than the other big names, decent online management portal but all goes to downhill if you have a query that takes someone more than 10 seconds to answer. Offshore call centre and all the problems that come with it..

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

Cost effective but not great when you make a claim

published

The cost was reasonable, but when it came to making a claim, there were very limited options for repairers - had to travel around 25 minutes to the nearest repair centre with all of the associated Uber costs etc. The repair was fine, but long wait times for their call center so not a great overall experience.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateOctober 2019
Claim ApprovedYes
See all answers

One Star cause I had to

published

So... I got rear ended by an UBER driver, got all his required details and had to make a claim.

I had to pay $77 for forgetting to disclose a not at fault claim 3.5 years ago (fair enough I guess) and also $24.73 for a traffic history report. I did all the running around for them and still no repair in sight.

They are based in South Africa and their service is absolutely horrible.

I have immediately changed back to my previous insurer at a higher rate. The only reason I change to Virgin was for the Velocity points bonus and cheaper insurance.

But please, do not go with these people!

They will do EVERYTHING possible to get out a claim.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedNo
See all answers
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