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Virgin Australia Velocity Flyer

Virgin Australia Velocity Flyer

1.9 from 76 reviews · View Statistics
See the Best Frequent Flyer & Travel Credit Cards in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Virgin Money

Pros

  • Multiple Promotional Offers to choose from (see Details below)

  • $129 Virgin Australia Gift Voucher each year

  • Earn Velocity Points at a rate of 0.66 points per $1 spent up to $1,500 per statement period

Cons

  • 3.3% International Transaction Fee

  • Earn Rate drops to 0.5 points per $1 spent after the first $1,500 per statement period

Details

CategoryFrequent Flyer & Travel Credit Cards, Balance Transfer Credit Cards and Rewards Credit Cards
Card TypeVisa
BenefitsReduced First Year Annual Fee, Sign-Up Bonus Points Offer and Travel Credit
Minimum Credit Limit $6,000
Maximum Credit Limit $50,000
Minimum Income $35,000
Additional Cardholders 4
Additional Cardholder Fee $39 p.a.
Minimum Repayments2%
Rewards ProgramVelocity Frequent Flyer
Points Earn Rate 0.66 points per $1
Points Conditions
  • 0.66 points per $1 for the first $1500 of spend in each statement period,
  • 0.5 points per $1 after $1500 of spend in each statement period.
Contactless PaymentsSamsung Pay
Rates & Fees
Purchase Rate20.74% p.a.
Cash Advance Fee2.7%
Late Payment Fee$30
Annual Fee$129 p.a.
Foreign Transaction Fee 3.3%
Overseas ATM Withdrawal Fee$5
Interest Free Period 44 days
Cash Advance Rate20.99% p.a.
Introductory Offers
Sign-Up Bonus

Earn up to 100,000 bonus Velocity Points (25,000 points each month when you spend $1,500 or more in the first 4 months)

Introductory Rate 0% p.a. for up to 14 months on purchases.
Introductory Offers

Choose from one of the following sign-up offers:

  • 0% p.a. for 26 months on balance transfers & half the annual fee in your first year, $129 thereafter
  • 0% p.a. for up to 14 months on purchases, 0% p.a. for 6 months on balance transfers & half the annual fee in your first year, $129 thereafter
  • Earn up to 100,000 bonus Velocity Points (receive 25,000 points for each month you spend $1,500 or more on eligible transactions in the first 4 months from card approval) plus, half the annual fee in your first year, $129 thereafter
Reduced First Year Annual Fee $65
Balance Transfer Rates
Balance Transfer Period 26 months
Balance Transfer Rate 0% p.a.
Balance Transfer Fee 0%
Release dateJuly 2010
Visit official website

Reviews

  • Transparency
    1.3 (7)
  • Customer Service
    1.0 (8)
  • Rates and Fees
    1.3 (6)
  • Rewards
    2.3 (3)
  • Online Experience
    1.4 (7)
  • Application Process
    2.3 (3)
Previous
Next
ben
benCurtin 2605, ACT
  • 7 reviews
  • 5 likes

velocity card

published

having lost my card thru theft tried to get a replacement and was told it was only available as an app. since i use a simple phone and not a smart phone .i am denied collecting points .

while it is virgin can send out a card to sell virgin wines

ben

Customer Service
1/5
Application Process
1/5

The worse company to deal with

published

I would stay away - far away from Virgin Money altogether as a company. I have been attempting to close my credit card since August 2020. They won't refund my remaining credit balance. The worse possible customer service - not even their complaint department will help you. Had to send over 50 emails to get some kind of answer. I want my REFUND and the credit card CLOSED so that I do not have to deal with this horrible company ever again!! How difficult is this to do?????????
You do not deserve a one star...

Incentivised Review No
Christopher
ChristopherMetropolitan Adelaide, SA

Worst customer service I have ever encounted!!!!!

published

I used a $129 Virgin Australia voucher, which was a reward for having this card and I used it to book a flight before Covid-19 struck. Virgin Australia cancelled those flights and repaid the velocity points back to me but never ever paid the $129 that they stole. I have tried to contact Virgin, Virgin Velocity etc time and time again and if you can get them to answer the phone then good luck. Virgin Australia has to be the worst customer service EVER!!!!! Be Warned.

Transparency
1/5
Customer Service
1/5
Kirra
KirraSouth East Queensland, QLD

Interest charging method is disgusting

published

If you don't pay your closing balance in full they still charge you for interest on the total closing balance! Not just the portion you havent paid. They also dont factor in other credits to your account. Absolutely disgusting - moving to qantas points for sure!

Transparency
1/5
Customer Service
1/5
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Teenagemutant
TeenagemutantAU
  • 4 reviews

Terrible customer service

published

Had this card for two years for velocity points. Was going to cancel card when virgin airlines went into administration. Contacted virgin money online asked for annual fee to be refunded while velocity points unusable. They agreed then charged me the annual fee, then offered to refund half. On hold to customer services for ages, staff that don’t speak good English. Done with them and never going back. Will not use citi group again for any credit card.

Transparency
1/5
Customer Service
1/5

Steer Clear - Horrendous Customer Service

published
Incentivised Review No
annoyed
annoyedGreater Melbourne (Metropolitan), VIC
  • 14 reviews
  • 4 likes

Would give zero if I could

published

Transferred money from my bank to cc account. Never made it. Contacted on 16/3, 18/3, 19/3, 20/3, 23/3 no response to email, lied to on the phone about transfer on 23/3. Money still not there now 30/3 and they have advised me to go back to my bank even though they have advised twice that my money is at virgin. Utterly incompetent.

Transparency
1/5
Customer Service
1/5

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evan
evanPerth, WA
  • 3 reviews

Deleted my points

published

I went to use my FF program to book a flight that I have been putting off. Only to find out my points have expired. It's like taking money out of your bank account!

Transparency
1/5
Customer Service
1/5
Gregory L.
Gregory L.South East Queensland, QLD
  • 3 reviews
  • 1 like

No help when ripped off online

published

Was a happy customer for years until.......

Bought a coffee machine online, and long story short didn't get what was promised. Tried to return it, but couldn't get any return info. Lodged a dispute with Virgin Money and 4 months later I am informed that I did not 'win' and that I have to pay in full. Essentially, at just the moment you need them, and when you expect them to come through on your behalf, they give you no support. Why use a credit card for online transactions if they then say they can do nothing. Even though it is a Virgin Money Visa credit card, they blame Visa and accept no fault themselves. Happy to take my money each month, but I'm very disappointed with the attitude. Will now cancel this card

Transparency
3/5
Customer Service
1/5
Frequent Flyer & Travel Credit Cards

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Yungan Jo Sun
Yungan Jo Sun
  • 8 reviews
  • 8 likes

Honestly pretty shocking

published

No updates with where your application is at, link to view progress of where your application is at yourself is never updated.

No one seems to have a clue what day it is yet alone what product they're even meant to be selling to you.

Should have stuck to telecommunications.

Incentivised Review No
Adam
AdamBrisbane

Unorganised

published

Not sure how they stay in business. Application took 3 weeks and I was declined. They didn't call to check my employment and didn't understand tax deduction on payslips?!? Called me 3 times to ask the same unrelated questions. BTW i have no credit cards, own my home and earn 80k per year. [name removed] would be furious his brand name is turning to mud

Ian
IanPerth, WA
  • 2 reviews
  • Verified

Balance transfer is a scam

published

You get interest free on the balance transfer, but they charge you interest on your purchases from day 1. Of course it's all legal because it's hidden in the Ts&Cs.

If they're willing to screw you on tiny things like that I can't imagine what they'll do to squeeze money from you on big things. Account closed.

Frequent Flyer & Travel Credit Cards

Find out how Virgin Australia Velocity Flyer compares to other Frequent Flyer & Travel Credit Cards

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Card OK, Virgin Customer service, abysmal.

published

Read Not Happy's review.my experience is exactly the same, possibly losing a home loan for not disclosing I had a Virgin credit even though I had told Virgin that I had cut up the card and to cancel it over 3 months ago, but they never did. devious, rude people at their call centres,

Promise the world, deliver nothing

published

Tired of the false promises of upgrades and economic seating as a top 1% traveler. I can’t even get an aisle seat! Pathetic

Emily
EmilySouth East Queensland, QLD
  • 2 reviews

Worst customer service

published
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