|Category||Frequent Flyer & Travel Credit Cards, Balance Transfer Credit Cards and Rewards Credit Cards|
|Benefits||Reduced First Year Annual Fee, Sign-Up Bonus Points Offer and Travel Credit|
|Minimum Credit Limit||$6,000.00|
|Maximum Credit Limit||$50,000.00|
|Additional Cardholder Fee||$39.00 p.a.|
|Rewards Program||Velocity Frequent Flyer|
|Points Earn Rate||0.66 points per $1|
|Contactless Payments||Samsung Pay|
|Rates & Fees|
|Purchase Rate||20.74% p.a.|
|Cash Advance Fee||2.7%|
|Late Payment Fee||$30.00|
|Annual Fee||$129.00 p.a.|
|Foreign Transaction Fee||3.3%|
|Overseas ATM Withdrawal Fee||$5.00|
|Interest Free Period||44 days|
|Cash Advance Rate||20.99% p.a.|
Earn up to 100,000 bonus Velocity Points (25,000 points each month when you spend $1,500 or more in the first 4 months)
|Introductory Rate||0% p.a. for up to 14 months on purchases.|
Choose from one of the following sign-up offers:
|Reduced First Year Annual Fee||$64.50|
|Balance Transfer Rates|
|Balance Transfer Period||26 months|
|Balance Transfer Rate||0% p.a.|
|Balance Transfer Fee||0%|
- FAIR_COMPARISON: 6390
I have got this card since 2018. Works fine and the texture of the card is really nice. Mastercard is always a secure choice. I think that everybody should have this kind of card
The reviewer stated that an incentive was offered for this review
Can be useful, but not a card to keep
Another branded card which has Citibank behind the scenes. This means poor customer service and often-bumpy application experiences.
I think the only time to bother with this card is when there is a particularly good signup bonus (like right now - Oct 2019). The Virgin Australia cards have complicated bonuses usually - spend X amount each month for Y months and if you meet these requirements you'll get a certain set of bonus points for each of those months. I did manage to get some extra points because during the application process they requ...ested additional info and then said if I supplied the info within 24 hours I'd get 5,000 extra points. Of course, it didn't arrive into my account until I reminded them about it a few months later... The earn rate is poor (0.66 points per $, and capped at $1500, after which the rate is even lower, so don't go using the card too much!). Not a useful card for overseas spend, either. The annual fee isn't bad, and many people seem to like the flight credit (easier to use than the old flight booking that you had to call up for). Still, the credit voucher is only valid for six months after issuance, I think, so you have to watch the calendar a bit.
Handy card but can be slow to accumulate points
I have been using this card now for close to 5 months, its a convenient way to earn points on everyday purchases. Although the it can be slow to accumulate the points (e.g. 0.66 points per $1 spent for 1st $1000, decreasing to 0.5 points thereafter). They do offer a nice incentive of a yearly $129 flight voucher which is a bonus
Velocity has proven to be a big disappointment
Have travelled a lot with virgin Australia. Status points on domestic flights are very limited making them useless. 2 lounge passes are only valid for the domestic lounge, which is useless if you travel mostly international.
Often is difficult to know what rewards will be received as they are NEVER DISCLOSED until after flight..They should be shown as part of the booking.
Velocity do not reward virgin passengers as they should. Seems to be more oriented towards shopping then air travel rewards..I have found them somewhat difficult to deal with..
Have used as my main credit card for 8 years
The good: Velocity points rewarded, $129 Virgin Australia gift voucher each year (used to be 2 free domestic flight each year)
The not so good: Only 0.66 points per dollar spent on most goods and services. No complementary travel insurance and lounge access. $129 annual fee
I have had this card for more than 7 years but upgraded to the more rewarding High Flyer card. Was good while I had it.
One of the Highest VISA earn rates
I have been a customer of Virgin Money now for around 8 years. I find them easy to deal with whenever I need to call through to the call centres and the earn rate is much higher than any of the banks. They just launched a new app for Android and iPhone and it still has a way to go but at least you can access on the go now. $129 flight voucher included yearly too so it's a good value card! Works for me!
The reviewer stated that an incentive was offered for this review
Works for me, but as with any credit card: pay it off at the end of the month!
it's a credit card, it works, interest rates are a shocker, points for your velocity account are great.
It's really only worth it if you a) spend a bit on it to justify the annual fee and b) if you pay it off at the end of the month, as otherwise you're hammered with high interest charges. Same old.
One thing to note: if you use the card for business and want to link it to Xero or the like, it's a nightmare. Which is why I only give it 4 stars. the bank feeds don't work half the time, which I have never had before. And the internet banking app is very basic. Plus it took them into 2019 to come up with an iphone app... go figure.
Great experience, thanks
Have had my Virgin American Express credit card which is linked to Velocity Rewards Flyer card only a couple of years & do not spend extra money with it trying to gather points (in fact it is difficult for me to do this due to living in a country town where few businesses accept this credit card which costs 0 $ annual fee & if I pay on time 0 $ interest charges).
Decided to claim a return flight from Melb-Newcastle with this card/points program recently & was very pleasantly surprised that the points (approx 30,000 I think) covered whole j...ourney & was not that difficult to navigate website-unlike an opposition rewads program I'm trying to use today! So a big THANKYOU to Virgin Velocity & American Express for making dreams come true. I will continue to use this program & credit card in good faith & would definitely recommend both.
5 years with this card, no problem
No dramas with this card at all. I've been using this card for 5 years now, never a problem. Now that you can change your pin, even better.
I tend to fly virgin when I do, as I find them reliable and they provide good customer service, so it was an easy choice to go with their frequent flyer scheme and their credit card gives more points rather than go through a bank (1 point per dollar, vs half point per dollar with one of the big banks)
I've already used some points, enjoyed the service.
Good frequent flyer scheme. At least you know it won't go broke (Qantas remind anyone)
No actual app. Big downside, consider all our big banks have an easy to use app
I applied for this card to be able to get Velocity points & also for the 2 for one flight deals available 4 times each membership year. have had my card 2 years now & have never had a problem with them & on the few occasions when I have called the service centre have found them to be helpful & polite as well as understanding. No hitches or complaints during the application process. I like the added online security. Interest free period is a little shorter than other institutions with payments falling due only about 15 days after statement date. Would also be an advantage to be able to choose my own PIN but not possible with this card.
Can't Choose Own PIN.
Application process is a nightmare!
The initial step of 'instant' pre approval was fine - they called my workplace within the hour, great! I receive an e-mail asking for some ID documents to send - no problem - that's where to process becomes tricky. They want you to post or fax the documents - but they email you to ask for them? It's 2013! Who uses a fax machine or an envelope?!
So I neatly PDF the documents they asked for and replied to the e-mail that came through. In the meantime you get your first call from them making sure you know what to do. My e-mail bounces back, I ...call and get given a different e-mail address - it bounces back! I call back and get a third e-mail address - it finally works. Whilst they're taking 24 hours to open your mail, you get e-mails every few hours asking for the documents you've already sent and a text message at 7am on a Saturday morning asking for the bloomin' documents again! Then, when you finally think you're done - you get a third call saying thanks for your documents but now they need your Medicare card too and when you point out that wasn't mentioned in their original request they send you another generic e-mail with a completely different set of documents they need. Seems a bit shambolic to be honest and I haven't even got the card yet! The interest free period seems good Call centre team that can't give you the right answer first time and too many calls, texts and e-mails
Overall, a good credit card with good rewards
I signed up for this credit card for the flights promotion - up to 4 complimentary flights when you purchase a virgin flight - which seemed perfect as I often go interstate.
I found the online application fine. I did find I had to provide quite a lot of supporting documentation in comparison to other banks, but happy to do so. I did take a couple of days to get the supportings docs to them and they called me every day reminding me! That became annoying. They were also quite forceful on the credit card insurance that I didn't want, and as...ked me why I didn't want it - none of their business! Setting myself up for internet banking took quite a long time - I had to ring Virgin once to activate my internet banking login, then the process of getting started on online banking took awhile, and then couldn't see my transactions until the next day. I can understand the reason it's complex, but it was still time consuming, and I would imagine would be very frustrating for people who may not be great with computers. I booked some flights for myself and my partner using the flights promotion, pretty easy and simple, takes a bit of time just organising it over the phone. The tickets were more expensive that if I had done it myself over the internet, so I don't save 50% getting a "free" flight, it works out to be around a 35% saving. Still a good deal for me (was return flights from Syd to Perth), but if you are thinking of only getting short flights that are usually cheap(ish), you may not actually save enough to cover the annual card fee. Service has always been really good. Some operaters are hard to understand sometimes, but they seem happy enough to repeat what they've said.
Only got it for Frequent flyer points otherwise avoid
Well I'm into the process of trying to accumulate virgin frequent flyer ponts. So I chose this card. (virgin high flyer)
Firstly it took a while and numerous phone calls to get approved. A process of about weeks.
They only gave me $10,000 credit limit on gross annual income of over $1 million pa (medical specialist), which is unfortunate because I keep reaching my credit limit before the month's up. (I have a CBA credit card with a $17,000 limit but that's linked to Qantas FF).
When asked about increasing the limit they said you have t...o have the card for 9 months before even they allow credit increases. I'm not sure if this is a deliberate way to restrict your spending having a very low spending limit, as in the end this is a Platinum Visa Card.
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