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Virgin Australia Velocity Flyer

Virgin Australia Velocity Flyer

1.9 from 76 reviews · View Statistics
See the Best Frequent Flyer & Travel Credit Cards in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Virgin Money

Pros

  • Multiple Promotional Offers to choose from (see Details below)

  • $129 Virgin Australia Gift Voucher each year

  • Earn Velocity Points at a rate of 0.66 points per $1 spent up to $1,500 per statement period

Cons

  • 3.3% International Transaction Fee

  • Earn Rate drops to 0.5 points per $1 spent after the first $1,500 per statement period

Details

CategoryFrequent Flyer & Travel Credit Cards, Balance Transfer Credit Cards and Rewards Credit Cards
Card TypeVisa
BenefitsReduced First Year Annual Fee, Sign-Up Bonus Points Offer and Travel Credit
Minimum Credit Limit $6,000
Maximum Credit Limit $50,000
Minimum Income $35,000
Additional Cardholders 4
Additional Cardholder Fee $39 p.a.
Minimum Repayments2%
Rewards ProgramVelocity Frequent Flyer
Points Earn Rate 0.66 points per $1
Points Conditions
  • 0.66 points per $1 for the first $1500 of spend in each statement period,
  • 0.5 points per $1 after $1500 of spend in each statement period.
Contactless PaymentsSamsung Pay
Rates & Fees
Purchase Rate20.74% p.a.
Cash Advance Fee2.7%
Late Payment Fee$30
Annual Fee$129 p.a.
Foreign Transaction Fee 3.3%
Overseas ATM Withdrawal Fee$5
Interest Free Period 44 days
Cash Advance Rate20.99% p.a.
Introductory Offers
Sign-Up Bonus

Earn up to 100,000 bonus Velocity Points (25,000 points each month when you spend $1,500 or more in the first 4 months)

Introductory Rate 0% p.a. for up to 14 months on purchases.
Introductory Offers

Choose from one of the following sign-up offers:

  • 0% p.a. for 26 months on balance transfers & half the annual fee in your first year, $129 thereafter
  • 0% p.a. for up to 14 months on purchases, 0% p.a. for 6 months on balance transfers & half the annual fee in your first year, $129 thereafter
  • Earn up to 100,000 bonus Velocity Points (receive 25,000 points for each month you spend $1,500 or more on eligible transactions in the first 4 months from card approval) plus, half the annual fee in your first year, $129 thereafter
Reduced First Year Annual Fee $65
Balance Transfer Rates
Balance Transfer Period 26 months
Balance Transfer Rate 0% p.a.
Balance Transfer Fee 0%
Release dateJuly 2010
Visit official website

Reviews

  • Transparency
    2.7 (17)
  • Customer Service
    2.4 (18)
  • Rates and Fees
    2.5 (16)
  • Rewards
    3.3 (13)
  • Online Experience
    2.5 (17)
  • Application Process
    3.6 (13)
Previous
Next
ben
benCurtin 2605, ACT
  • 7 reviews
  • 5 likes

velocity card

published

having lost my card thru theft tried to get a replacement and was told it was only available as an app. since i use a simple phone and not a smart phone .i am denied collecting points .

while it is virgin can send out a card to sell virgin wines

ben

Customer Service
1/5
Application Process
1/5

The worse company to deal with

published

I would stay away - far away from Virgin Money altogether as a company. I have been attempting to close my credit card since August 2020. They won't refund my remaining credit balance. The worse possible customer service - not even their complaint department will help you. Had to send over 50 emails to get some kind of answer. I want my REFUND and the credit card CLOSED so that I do not have to deal with this horrible company ever again!! How difficult is this to do?????????
You do not deserve a one star...

Incentivised Review No
Christopher
ChristopherMetropolitan Adelaide, SA

Worst customer service I have ever encounted!!!!!

published

I used a $129 Virgin Australia voucher, which was a reward for having this card and I used it to book a flight before Covid-19 struck. Virgin Australia cancelled those flights and repaid the velocity points back to me but never ever paid the $129 that they stole. I have tried to contact Virgin, Virgin Velocity etc time and time again and if you can get them to answer the phone then good luck. Virgin Australia has to be the worst customer service EVER!!!!! Be Warned.

Transparency
1/5
Customer Service
1/5
Kirra
KirraSouth East Queensland, QLD

Interest charging method is disgusting

published

If you don't pay your closing balance in full they still charge you for interest on the total closing balance! Not just the portion you havent paid. They also dont factor in other credits to your account. Absolutely disgusting - moving to qantas points for sure!

Transparency
1/5
Customer Service
1/5
Frequent Flyer & Travel Credit Cards

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Teenagemutant
TeenagemutantAU
  • 4 reviews

Terrible customer service

published

Had this card for two years for velocity points. Was going to cancel card when virgin airlines went into administration. Contacted virgin money online asked for annual fee to be refunded while velocity points unusable. They agreed then charged me the annual fee, then offered to refund half. On hold to customer services for ages, staff that don’t speak good English. Done with them and never going back. Will not use citi group again for any credit card.

Transparency
1/5
Customer Service
1/5

Steer Clear - Horrendous Customer Service

published
Incentivised Review No
annoyed
annoyedGreater Melbourne (Metropolitan), VIC
  • 14 reviews
  • 4 likes

Would give zero if I could

published

Transferred money from my bank to cc account. Never made it. Contacted on 16/3, 18/3, 19/3, 20/3, 23/3 no response to email, lied to on the phone about transfer on 23/3. Money still not there now 30/3 and they have advised me to go back to my bank even though they have advised twice that my money is at virgin. Utterly incompetent.

Transparency
1/5
Customer Service
1/5

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Next
Joey
JoeyWheatbelt, WA

Must have

published

I have got this card since 2018. Works fine and the texture of the card is really nice. Mastercard is always a secure choice. I think that everybody should have this kind of card

Transparency
4/5
Customer Service
4/5
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Jack H.
Jack H.
  • 9 reviews
  • Verified

Good bonus points but much better Velocity earning cards out there

published

Bonus points offered was 20,000 points each month for first 3 months which is awesome. However the card has a capped earn rate for the top rate, then reduces for subsequent spends, which is not great. Limited insurances offered with the card as well.

Transparency
3/5
Customer Service
5/5
Frequent Flyer & Travel Credit Cards

Find out how Virgin Australia Velocity Flyer compares to other Frequent Flyer & Travel Credit Cards

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Compare all

Apply when bonus is on offer

published

Got this card as a standby for an upcoming overseas trip. The overseas fees are somewhat high compared to other cards. As this is a back up card only I thought that the sign up bonus points made the application worth it.

Transparency
3/5
Customer Service
3/5
Moh A.
Moh A.Sydney, NSW
  • 12 reviews

Virgin money

published

Generally its handy to use it overseas however fees are high
Transfer money to card I found it hard
I enjoyed the 14 months interest free period
But very hard to accumulate points

Transparency
3/5
Customer Service
4/5
Nick
NickPerth, WA
  • 8 reviews
  • 7 likes

Good for the sign-on bonus, not much else

published

The card is pretty basic, but the current offer for bonus points is pretty decent for the reduced annual fee in the first year. The application process was pretty quick and I received the card not long after.
The card I received is suppose to have paywave, but it doesn't work, the terminal won't even register it so I have to insert the chip every time.
It doesn't work with Apple or Google Pay, which sucks.
The Virgin Money website and app are very underwhelming.
In a nutshell, it's a throwaway card that I wouldn't bother keeping past the first year.

Transparency
3/5
Customer Service
4/5
Frequent Flyer & Travel Credit Cards

Find out how Virgin Australia Velocity Flyer compares to other Frequent Flyer & Travel Credit Cards

Know better, choose better.

Compare all
Michael
Michael
  • 2 reviews

So so

published

I went for the bonus points promotion which was my main focus. They also provided a flight voucher (domestic). The points you gain afterwards are not really comparable but a bonus.

Application Process
4/5
Card Start DateJune 2017
Card / Account Used For
  • Overseas/Travel
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Ross W
Ross WPerth, WA

New features are growing on me

published

This is a great card in general, offering lounge passes, and Virgin flight credit ($149). I preferred the old system of a flight redemption.
Never had a problem using it, and the Virgin Money app helps track usage and bills.
The frequent flyer reward points per dollar are on par with more expensive (annual fee) cards, and are linked directly to your Velocity account. Likewise the lounge passes are linked directly to your Velocity account, so easy to claim at the airport lounge door.
Only downside is the flight credit needs to be ordered in advance, and is issued as a gift card. So great if you know you are travelling in the next 6 months, but not so great if you notice a sale fare come up and want to grab it quickly.

Transparency
3/5
Customer Service
2/5
evan
evanPerth, WA
  • 3 reviews

Deleted my points

published

I went to use my FF program to book a flight that I have been putting off. Only to find out my points have expired. It's like taking money out of your bank account!

Transparency
1/5
Customer Service
1/5
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