Virgin Australia Velocity Flyer

having lost my card thru theft tried to get a replacement and was told it was only available as an app. since i use a simple phone and not a smart phone .i am denied collecting points .

while it is virgin can send out a card to sell virgin wines

ben

I would stay away - far away from Virgin Money altogether as a company. I have been attempting to close my credit card since August 2020. They won't refund my remaining credit balance. The worse possible customer service - not even their complaint department will help you. Had to send over 50 emails to get some kind of answer. I want my REFUND and the credit card CLOSED so that I do not have to deal with this horrible company ever again!! How difficult is this to do?????????
You do not deserve a one star...

I used a $129 Virgin Australia voucher, which was a reward for having this card and I used it to book a flight before Covid-19 struck. Virgin Australia cancelled those flights and repaid the velocity points back to me but never ever paid the $129 that they stole. I have tried to contact Virgin, Virgin Velocity etc time and time again and if you can get them to answer the phone then good luck. Virgin Australia has to be the worst customer service EVER!!!!! Be Warned.

If you don't pay your closing balance in full they still charge you for interest on the total closing balance! Not just the portion you havent paid. They also dont factor in other credits to your account. Absolutely disgusting - moving to qantas points for sure!

Had this card for two years for velocity points. Was going to cancel card when virgin airlines went into administration. Contacted virgin money online asked for annual fee to be refunded while velocity points unusable. They agreed then charged me the annual fee, then offered to refund half. On hold to customer services for ages, staff that don’t speak good English. Done with them and never going back. Will not use citi group again for any credit card.

Terrible service from Virgin Money Credit Card. I have never missed a payment & always pay my account in full. I found myself at the Supermarket recently with my card stopped.

So far I've made 3 calls to Virgin - the first call I was bumped from department to department 3 times only to end up where I first called. I week later I made a second call, as issue had not been resolved. I was assured that the issue was now resolved and everything would work by the following morning. Alas no it didn't. I made a call again only to be told it should be...

Transferred money from my bank to cc account. Never made it. Contacted on 16/3, 18/3, 19/3, 20/3, 23/3 no response to email, lied to on the phone about transfer on 23/3. Money still not there now 30/3 and they have advised me to go back to my bank even though they have advised twice that my money is at virgin. Utterly incompetent.

I have got this card since 2018. Works fine and the texture of the card is really nice. Mastercard is always a secure choice. I think that everybody should have this kind of card

Bonus points offered was 20,000 points each month for first 3 months which is awesome. However the card has a capped earn rate for the top rate, then reduces for subsequent spends, which is not great. Limited insurances offered with the card as well.

This credit card gives you a good Velocity Point for every dollar you spend. You can just link your Velocity number and the points will be transferred to your Velocity membership each month. Very nice and easy! I signed up when there was a promotion to get bonus Velocity Points if I spent more than $1500, and also I got $129 credit to spend with Virgin Australia and I only need to pay $64 annual fee. I haven't used this card overseas or to do balance transfer so I cannot comment on that but I use it for my daily spend as a quick way to accumulate Velocity Points.

Got this card as a standby for an upcoming overseas trip. The overseas fees are somewhat high compared to other cards. As this is a back up card only I thought that the sign up bonus points made the application worth it.

Generally its handy to use it overseas however fees are high
Transfer money to card I found it hard
I enjoyed the 14 months interest free period
But very hard to accumulate points

The card is pretty basic, but the current offer for bonus points is pretty decent for the reduced annual fee in the first year. The application process was pretty quick and I received the card not long after.
The card I received is suppose to have paywave, but it doesn't work, the terminal won't even register it so I have to insert the chip every time.
It doesn't work with Apple or Google Pay, which sucks.
The Virgin Money website and app are very underwhelming.
In a nutshell, it's a throwaway card that I wouldn't bother keeping past the first year.

Another branded card which has Citibank behind the scenes. This means poor customer service and often-bumpy application experiences.

I think the only time to bother with this card is when there is a particularly good signup bonus (like right now - Oct 2019). The Virgin Australia cards have complicated bonuses usually - spend X amount each month for Y months and if you meet these requirements you'll get a certain set of bonus points for each of those months. I did manage to get some extra points because during the application process they requ...

I haven't use my card overseas yet. Its easy to transfer my balance to this card. I am quite satisfied with the rewards. It is simple easy to accumulate points and simple to redeem them.