Virgin Australia Velocity Flyer (page 2 of 3)

You get interest free on the balance transfer, but they charge you interest on your purchases from day 1. Of course it's all legal because it's hidden in the Ts&Cs.

If they're willing to screw you on tiny things like that I can't imagine what they'll do to squeeze money from you on big things. Account closed.

Read Not Happy's review.my experience is exactly the same, possibly losing a home loan for not disclosing I had a Virgin credit even though I had told Virgin that I had cut up the card and to cancel it over 3 months ago, but they never did. devious, rude people at their call centres,

I have had this card for over 3 years the initial application process was normal with around a 10 day turn around time. In the entire time have had to call maybe 3 or 4 times and each time was fine issue was resolved quickly.

Tired of the false promises of upgrades and economic seating as a top 1% traveler. I can’t even get an aisle seat! Pathetic

I applied for their interest free credit card to take overseas with me in 2 months time. Missed a phone call from a random number, I assumed it was them but they never left a voice message or tried to call me back. A week passed and I hadn't heard back about anything in regards to my application. I called them back only to be told my application was declined and had to supply 3 months worth of bank statements for a re-application to be done. I done so and was told to give them a call back myself (they wouldn't even go through the effort to call...

Finally made Virgin Platinum level only to find the benefits are not what is detailed in their Welcome brochure. When checking with Virgin call centre, they advised that I should consult the full Terms & Conditions that are on their web site.

1. The brochure advised that you will get a guaranteed economy reward seat for you and your family each year for being a platinum member. However, in the T&C’s you must purchase certain fares to be eligible. The fares required are much more expensive so in most cases will make it too expensive to tak...

The actual card is pointless to use to pay bills.
The supposed bonus points are near impossible to attain unless you're a big spender in shops. I paid heaps of bills and was told because it's Bpay it does not count for points!!! My annual fee should be refunded.

We had a ZERO balance at the time of the due payment and we were still charged interest.
1 painful phone call resolved it. Pity you can't teach common sense and logic to people.
AVOID this card as there are plenty of better cards out there.

Have had my Virgin American Express credit card which is linked to Velocity Rewards Flyer card only a couple of years & do not spend extra money with it trying to gather points (in fact it is difficult for me to do this due to living in a country town where few businesses accept this credit card which costs 0 $ annual fee & if I pay on time 0 $ interest charges).

Decided to claim a return flight from Melb-Newcastle with this card/points program recently & was very pleasantly surprised that the points (approx 30,000 I think) covered whole j...

They have the worst customer service ever. Even one star is too good. Try to ring their customer service when you have a query, you will end up dealing with people overseas who you can barely understand and their distant call made it no very audible either. Everyone you talk to is clueless, you get passed like a ball from one idiot to another and back to main menu again on and on. How can Virgin use that kind of backward service? I will have to cancel that card, no way I am going to spend over 30 mins over the phone to deal with clueless people again.

Had 2 simple questions: what are my 80,000 points worth? and I'm comparing 2 flights virgin vs etihad -so what points would I earn? Tried web site - it's unclear and referred me to the call centre (!). 1st level was hopeless, then spoke to 2 different teams... after 90 mins, I have partial answers, (which concludes the points are virtually worthless). What a waste of time, my gripe is the program is too complex, the web site is too complex and employees are unable to communicate in a way that makes sense to the average customer. Virgin leaders - try using the service yourself, get your best staff together and map out the customer journey - then fix it.

Contacted Velocity call center to claim points missing from my account. The person who answered the phone obviously was either new or just didn't care, for something so simple I was put on hold three times accumulating to almost a half an hour. I was then informed by the person that points were put on an account for Delta airways which I don't have and I would need to tell them to transfer them back to my Velocity account. I tried to explain to him that I don't have a delta account and as I flew with Virgin they should have been put on my Velocity account. He continued to tell me to contact Delta as I don't have an account with them how can I contact them he then hung up on me.
The worst call center I have come across in a long time.

Have had this card for about 3 years now and haven't had any major problems with this card, although the Virgin Money website is a little bit clunky it does everything I need it to do. After several attempts they gave up trying to upsell me other products (especially life insurance). Replacement cards have been ordered and are delivered in the promised timeframes. The auto point sweep to the Virgin Velocity account is monthly and is reliable. The sign-up Velocity points bonus was honoured (unlike some other credit cards whom you have to chase t...

Poor customer service, incorrect charges and interest applied, do not cancel card when requested, extremely pushy sales staff, avoid at all costs

The worst card i ever had. I am so happy that I could pass the "customer relationship officer" finally to cancel. The fee and charge system is weird, greedy and tricky that keep making the balances snail back to get charged additional fee...very tricky. Never come back and would not recommend. Customer service staff can be rude...especially when you call to cancel, the customer relationship officer tries to catch you back like fishing and when they cannot change our mind, they are rude and cut you off.

I tried to book a return flight Hobart to Melbourne, as I couldn't use the cheapest flight and needed to pay taxes of $51 for complimentary flights + credit card fees for both initial and complimentary flight.

I saved $66 by booking 2 flights with Jetstar.

Applied for balance transfer to capitalize on 0% term. Having received my Veda report monthly for the past 2 years I was confident both on capacity and credit history it would be no problem. After having issues accessing online status I phoned call centre of to be told application had been declined. Amazed I asked for the reason, was told that info was confidential? It's me that it's affecting so I demanded an answer. I have been promised a return phone call in 24 business hours. Australia has apparently moved to positive lending, I have existi...

No dramas with this card at all. I've been using this card for 5 years now, never a problem. Now that you can change your pin, even better.
I tend to fly virgin when I do, as I find them reliable and they provide good customer service, so it was an easy choice to go with their frequent flyer scheme and their credit card gives more points rather than go through a bank (1 point per dollar, vs half point per dollar with one of the big banks)
I've already used some points, enjoyed the service.
Good frequent flyer scheme. At least you know it won't go broke (Qantas remind anyone)
No actual app. Big downside, consider all our big banks have an easy to use app

On face value the card sounds fantastic. Just gave up on application process. Numerous calls from a call centre who even rang my accountant wasted his time and mine by not being able to understand simple business structures. They only understand a group certificate and accountting 1.01 . Do youself a favour, read the other reviews, listen to the nightmare experiences. Any benefit this card offers is far outweighed by the time wasting, incompetent service. Liberate yourself and don't get hung up with chasing the elusive Virgin deals that evaporate like a mirage. Go another points card, I did and am very happy and just enjoy the Virgin flights

Administration , application process and imcompitence

I booked flights with Virgin (good value) and joined Velocity for both my wife and I at the same time. The system refused to accept my wife's member number and therefore would not credit her points. I wrote a complaint and it took ages to get a response. And then I had to do all the work (scanning documents, sending them in etc). They promised it would all be fixed in two weeks. I didn't even bother. I cancelled both memberships. I will still fly with Virgin because they offer great value, but their loyalty rewards scheme is a clunky, clumsy, slow waste of time.
Virgin airlines are good to fly with
The loyalty rewards scheme is not worth the effort

This card is good for getting Velocity points but has poor tools to help customers manage their expenses online. The web site does not update transactions as they are made. Other cards usually update in a day or two. I have seen in some cases that a transaction take three weeks time to appear online. This means we have to keep track of expenses somewhere else which is very inconvenient. The telephone banking option has more current data but why should we use ten year old technology? I have complained to Virgin Money twice in the last two ye...

The included deal of getting 4 flights a year with 2 tickets for the price of 1 has been changed to a much less attractive offer since the end of last year. I'm pretty disappointed because that isn't what I signed up for. Now the only part of the ticket that is half price is the base airline ticket fee, which doesn't equate to 50% off your ticket like it used to.

Brisbane to Melbourne flights for May are $165 with Virgin...
Virgin with 2-4-1 offer costs $441 (with all taxes and booking and service fees).
So that is not too bad, $220.50 p/p...

I submitted my online application 3 weeks ago. Sent them the required documentation as well as details and documents for proof of income 3 weeks ago. However, for some reason, i have received 2-4 phone calls by the same person each and every day asking me to contact them on their 1300 number. When i do they want to find out about my income. After 2 weeks of telling the call centre exactly the same thing each and every day, i continue to get 2-4 calls daily from the same person (now with varying reference numbers) asking me to call the 1300 numb...

I applied for this card to be able to get Velocity points & also for the 2 for one flight deals available 4 times each membership year. have had my card 2 years now & have never had a problem with them & on the few occasions when I have called the service centre have found them to be helpful & polite as well as understanding. No hitches or complaints during the application process. I like the added online security. Interest free period is a little shorter than other institutions with payments falling due only about 15 days after statement date. Would also be an advantage to be able to choose my own PIN but not possible with this card.
Complimentary Flights.
Can't Choose Own PIN.

The latest booking stuff up, flight VA973 SYD -BNE. Why would VAust bump me from a window seat to a middle seat? Don't worry, they fixed it by placing me in the very last row! Absolutely fed up and tired of the incompetence!! I don't think the organisation realizes the minor changes and cost neutral strategies that can be implemented to make this airline a joy to once again fly with. You need to be engaging with frequent flyers. And quickly before we start walking.

Don't value platinum members with seating allocations - moving to Qantas!

I am generally a fan of Virgin products but my experience in applying for this credit card has disappointed me enormously. I agree with other reviewers comments on the call centre. Woeful. Honestly they wanted so much personal information which I was quite reluctant to give them but I wanted the card as I am traveling soon and wanted a Visa card in my repertoire and am always happy to get some extra velocity points.

They have copies of all my personal identity documents now and goodness knows where they are. I don't fit inside the box ...