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Virgin Money Travel Insurance International Comprehensive

Virgin Money Travel Insurance International Comprehensive

1.6 from 7 reviews · View Statistics



3 reviews
  • Value for Money
    1.0 (1)
  • Transparency
    1.0 (1)
  • Customer Service
    1.0 (1)
  • Claim Resolution Time2-4 weeks (2)
  • Claim ApprovedYes · No (3)

Do not purchase this insurance


After being delayed in nz because plane had mechanical issues which put us 24 hrs behind schedule,we missed out connecting flights,then it cost $1600 for new flights in which virgin refused to cover any cost

Incentivised ReviewNo
Claim MadeYes
Claim ApprovedNo


Load of Crap, Don’t purchase, Fraud


Car broken into, the window sill was ripped of but this isn’t classified as forced entry.
It happened roughly between 20.30-21.30
They claim it was out of daylight hours
Because on record sunset was at 20.26 that day.

Incentivised ReviewNo
Claim MadeYes
Claim Resolution Time2-4 weeks
Type of ClaimLost/Stolen Property
Claim DateSeptember 2019
Claim ApprovedNo

KumarPerth, WA

This is complete fraud and worst travel insurance ever!


Requested a claim for overseas theft, and the Virgin travel insurance clearly declined without providing any valid reason. Seriously would not trust Virgin travel insurance or even recommend it to anyone. These people are just simply ripping people off in the name of travel insurance. I thought that even though I lost my luggage wroth $5k, I would still be able to rely on Virgin travel insurance, however i was clearly wrong. Virgin travel insurance is not worth it, I would recommend using other trustworthy travel insurance.

Value for Money
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time2-4 weeks
Type of ClaimLost/Stolen Property and Medical
Claim DateSeptember 2019
Claim ApprovedNo
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Compare all 6 Virgin Money Travel Insurance
CategoryTravel Insurance
Maximum Age Covered 74 years old
Medical Coverage
Overseas Emergency Assistance Unlimited
Accidental Death$15,000
Emergency Dental$1,000
Pregnancy (max weeks) 24 weeks
Resumption of Journey $3,000
Hospital Cash AllowanceNot Included
Overseas Emergency Medical & Hospital ExpensesUnlimited
Loss of IncomeNot Included
Permanent Disability$15,000
Luggage & Personal Effects
Theft of Cash $250
Delayed Luggage $500
Credit Card Fraud$5,000
Travel Documents / Passport $5,000
Maximum Single Item Limit $3,000 (Laptops or Cameras)
Luggage & Personal Effects $10,000
Personal Liability A$1,000,000
Rental Vehicle Excess Optional Extra
Motorbike / Moped Coverage Included up to 250cc
Domestic Pet Care Not Included
Special Activities Packages
CruiseOptional Extra
Adventure Optional Extra
Snow / SkiOptional Extra
Compare all 6 Virgin Money Travel Insurance

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