Trip Cancellation Due to Medical Issue
My wife and I booked a trip to the Maldivies/Singapore but a week before the trip my wife had a medical issue and we had to cancel the trip. I have to say after reading reviews after cancelling the trip I was really concerned with my claim but Virgin Money Travel Insurance was excellent. Once I submitted my claim I received an email saying I will be contacted within 10 business days which was exactly 10 days asking for a GP medical report. I submitted the report and received another email saying they would get back to me in 10 business days wh...ich was a phone call exactly 10 days confirming my refund was approved and I would receive it in 2 business days which was received as stated. The entire process was very professional. I would definately use Virgin Money again.
Take out insurance before you purchase flight and accomodation
I had to cancel my trip to USA due to medical reasons. I submitted my claim only to find out that anything I purchased prior to taking out insurance was not covered. Getting my money back after the date of insurance was easy however the case manager never answered my calls or emails. Communication is poor.
|Maximum Age Covered||74 years old|
|Overseas Emergency Assistance||Unlimited|
|Pregnancy (max weeks)||24 weeks|
|Resumption of Journey||$3,000|
|Hospital Cash Allowance||Not Included|
|Overseas Emergency Medical & Hospital Expenses||Unlimited|
|Loss of Income||Not Included|
|Luggage & Personal Effects|
|Theft of Cash||$250|
|Credit Card Fraud||$5,000|
|Travel Documents / Passport||$5,000|
|Maximum Single Item Limit||$3,000 (Laptops or Cameras)|
|Luggage & Personal Effects||$10,000|
|Rental Vehicle Excess||Optional Extra|
|Motorbike / Moped Coverage||Included up to 250cc|
|Domestic Pet Care||Not Included|
|Special Activities Packages|
|Snow / Ski||Optional Extra|
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