I had to cancel my trip to USA due to medical reasons. I submitted my claim only to find out that anything I purchased prior to taking out insurance was not covered. Getting my money back after the date of insurance was easy however the case manager never answered my calls or emails. Communication is poor.

After being delayed in nz because plane had mechanical issues which put us 24 hrs behind schedule,we missed out connecting flights,then it cost $1600 for new flights in which virgin refused to cover any cost

Car broken into, the window sill was ripped of but this isn’t classified as forced entry.
It happened roughly between 20.30-21.30
They claim it was out of daylight hours
Because on record sunset was at 20.26 that day.

Requested a claim for overseas theft, and the Virgin travel insurance clearly declined without providing any valid reason. Seriously would not trust Virgin travel insurance or even recommend it to anyone. These people are just simply ripping people off in the name of travel insurance. I thought that even though I lost my luggage wroth $5k, I would still be able to rely on Virgin travel insurance, however i was clearly wrong. Virgin travel insurance is not worth it, I would recommend using other trustworthy travel insurance.

On a cruise ship I forgot my reading glasses in the men locker room. Within minutes I realized what happened I rushed back they were gone. I filed a report I submitted receipts, etc.
Response was: You were negligent by leaving them behind. Read the fine print. You take your eyes of the item you are not covered.