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Virgin Money Travel Insurance International Plans

Virgin Money Travel Insurance International Plans

Comprehensive, Essentials, Basic, Multi-Trip
1.8 from 10 reviews

Reviews

1.8

10 reviews
5
(2)
4
(0)
3
(0)
2
(0)
1
(8)
  • Value for Money
    2.3 (3)
  • Transparency
    2.5 (2)
  • Customer Service
    2.0 (3)
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DavidC

DavidCWestern Australia

Trip Cancellation Due to Medical Issue

published
Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateFebruary 2020
Claim ApprovedYes
Insurance Cover ForAdult
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green

green

  • 2 reviews
  • 1 like

Take out insurance before you purchase flight and accomodation

published

I had to cancel my trip to USA due to medical reasons. I submitted my claim only to find out that anything I purchased prior to taking out insurance was not covered. Getting my money back after the date of insurance was easy however the case manager never answered my calls or emails. Communication is poor.

Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Claim ApprovedYes
Insurance Cover ForAdult
See all answers

Do not purchase this insurance

published

After being delayed in nz because plane had mechanical issues which put us 24 hrs behind schedule,we missed out connecting flights,then it cost $1600 for new flights in which virgin refused to cover any cost

DestinationAustralia
Claim MadeYes
Claim ApprovedNo
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Mark

MarkVictoria

Load of Crap, Don’t purchase, Fraud

published

Car broken into, the window sill was ripped of but this isn’t classified as forced entry.
It happened roughly between 20.30-21.30
They claim it was out of daylight hours
Because on record sunset was at 20.26 that day.

DestinationEurope
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedNo
Kumar

KumarPerth, WA

This is complete fraud and worst travel insurance ever!

published

Requested a claim for overseas theft, and the Virgin travel insurance clearly declined without providing any valid reason. Seriously would not trust Virgin travel insurance or even recommend it to anyone. These people are just simply ripping people off in the name of travel insurance. I thought that even though I lost my luggage wroth $5k, I would still be able to rely on Virgin travel insurance, however i was clearly wrong. Virgin travel insurance is not worth it, I would recommend using other trustworthy travel insurance.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimLost/Stolen Property and Medical
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedNo
Insurance Cover ForAdult
See all answers

Waste of money

published

Had a massive nose bleed which required A&E treatment in Spain. This caused us to miss our return flights. Tried to claim the cost of extra flights to be told it wasn't covered. I used Virgin as a big name company over cheaper options. Total rubbish & a waste of money!!

Insurance claim madeYes
Rebel

RebelNorth Queensland, QLD

  • 2 reviews
  • 2 likes

Stay away from Allianz

published
Insurance claim madeYes

The worst travel insurance you could get.

published

Made me feel like i was a criminal for claiming while i was in hospital for 5 days in Thailand. They will look for any possible way to get out of paying by asking you hundreds of questions and getting all your medical records from your doctor at home. I don't know how food poisoning could be a pre-existing medical condition but they tried anyway! Then they told me they had spoken to the hospital and they would be paying the bill in full directly to them but then the hospital wouldn't let me leave without paying them in full. Save yourself the trouble and use a different company. If only i had read the other reviews before going with virgin...

Insurance claim madeYes

Don't ever use them

published

On a cruise ship I forgot my reading glasses in the men locker room. Within minutes I realized what happened I rushed back they were gone. I filed a report I submitted receipts, etc.
Response was: You were negligent by leaving them behind. Read the fine print. You take your eyes of the item you are not covered.

Insurance claim madeYes
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Amazing Service!

published
Insurance claim madeYes
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