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Virgin Money Travel Insurance International Plans
Basic, Comprehensive, Essentials and Multi-TripSee the Best Travel Insurance in 2019 as rated by Australians on ProductReview.com.au.
MarkVictoria
Load of Crap, Don’t purchase, Fraud
Car broken into, the window sill was ripped of but this isn’t classified as forced entry.
It happened roughly between 20.30-21.30
They claim it was out of daylight hours
Because on record sunset was at 20.26 that day.
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KumarPerth, WA
This is complete fraud and worst travel insurance ever!
Requested a claim for overseas theft, and the Virgin travel insurance clearly declined without providing any valid reason. Seriously would not trust Virgin travel insurance or even recommend it to anyone. These people are just simply ripping people off in the name of travel insurance. I thought that even though I lost my luggage wroth $5k, I would still be able to rely on Virgin travel insurance, however i was clearly wrong. Virgin travel insurance is not worth it, I would recommend using other trustworthy travel insurance.
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- Verified customer
Waste of money
Had a massive nose bleed which required A&E treatment in Spain. This caused us to miss our return flights. Tried to claim the cost of extra flights to be told it wasn't covered. I used Virgin as a big name company over cheaper options. Total rubbish & a waste of money!!
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- Travel Insurance International Comprehensive
- Verified customer
Stay away from Allianz
Bought this Insurance to travel to Europe and the US in 2015. Due to Delta flight delays in Las Vegas, we missed our connecting flights from Los Angeles to OZ, We were re-booked on another flight the next day out of L.A. but due to the delays we also missed our flight from Melbourne to Townsville. It was a very painful and stressful process that went on for about 3months (we kept persisting) before they reimbursed our flight from Melbourne to Townsville. Basically, the work that Allianz should be doing (contacting Delta for confirmations and de...Read more
lay reasons) - we had to do ourselves, as Allianz steadily refused to reimburse us. We had to contact Delta in the US several times and get them to actually put down in writing what the flight delays were caused by and that none of it was our fault. Even the staff at Delta found the requests ridiculous. We travel extensively around the world (6 times in the last 7 years). It was our first claim. NEVER again Allianz AND please read your policy before you commit to buy travel insurance. Virgin Money should look for another underwriter.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
The worst travel insurance you could get.
Made me feel like i was a criminal for claiming while i was in hospital for 5 days in Thailand. They will look for any possible way to get out of paying by asking you hundreds of questions and getting all your medical records from your doctor at home. I don't know how food poisoning could be a pre-existing medical condition but they tried anyway! Then they told me they had spoken to the hospital and they would be paying the bill in full directly to them but then the hospital wouldn't let me leave without paying them in full. Save yourself the trouble and use a different company. If only i had read the other reviews before going with virgin...
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- Travel Insurance International Comprehensive
- Verified customer
Don't ever use them
On a cruise ship I forgot my reading glasses in the men locker room. Within minutes I realized what happened I rushed back they were gone. I filed a report I submitted receipts, etc.
Response was: You were negligent by leaving them behind. Read the fine print. You take your eyes of the item you are not covered.
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- Verified customer
Amazing Service!
Bought the Virgin Travel Insurance for myself and my 6-month-old when travelling to Canada in September. Unfortunately bub had an accident and fell off the bed one morning. After speaking to a nurse they recommended to take him to the hospital for assessment as he was so young. After a 680$ CAD emergency visit I contacted the Virgin Travel Insurance help desk where a very helpful and friendly customer service rep opened up a claim report for me and told me exactly what documents I needed in order to process my claim online, he also emailed me t...Read more
he link to the online claim form. Once home we submitted our claim and it was processed within the promised 10 day processing time and the insurance company paid us the full cost of the emergency visit equal to the amount paid in foreign currency. They also sent me a settlement letter and invoice with an option of disputing the settlement within 15 days if I was not satisfied. I had a wonderful experience with Virgin Insurance and will definitely use them again in the future! :)Similar opinion? Write a review on ProductReview.com.au!
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Details
Virgin Money Travel Insurance International Multi-TripNo reviews | Virgin Money Travel Insurance International BasicNo reviews | Virgin Money Travel Insurance International EssentialsNo reviews | Virgin Money Travel Insurance International Comprehensive4 reviews | |
|---|---|---|---|---|
| Category | Travel Insurance | Travel Insurance | Travel Insurance | Travel Insurance |
| Contact Number | 1800 134 419 | 1800 134 419 | 1800 134 419 | 1800 134 419 |
| 24-Hour Phone Contact | No | No | No | No |
| Online Live Chat | No | No | No | No |
| Underwriter | Allianz | Allianz | Allianz | Allianz |
| Maximum Age Covered | 74 years old | 74 years old | 74 years old | 74 years old |
| Medical Coverage | ||||
| Overseas Emergency Assistance | Unlimited | Unlimited | Unlimited | Unlimited |
| Accidental Death | $15,000 | Not Included | Not Included | $15,000 |
| Emergency Dental | $1,000 | $1,000 | $1,000 | $1,000 |
| Pregnancy (max weeks) | 24 weeks | 24 weeks | 24 weeks | 24 weeks |
| Resumption of Journey | $3,000 | Not Included | Not Included | $3,000 |
| Hospital Cash Allowance | Not Included | Not Included | Not Included | Not Included |
| Overseas Emergency Medical & Hospital Expenses | Unlimited | Unlimited | Unlimited | Unlimited |
| Loss of Income | Not Included | Not Included | Not Included | Not Included |
| Permanent Disability | $15,000 | Not Included | Not Included | $15,000 |
| Luggage & Personal Effects | ||||
| Theft of Cash | $250 | Not Included | Not Included | $250 |
| Delayed Luggage | $500 | Not Included | $250 | $500 |
| Credit Card Fraud | $5,000 | Not Included | Not Included | $5,000 |
| Travel Documents / Passport | $5,000 | Not Included | Not Included | $5,000 |
| Maximum Single Item Limit | $3,000 (Laptops or Cameras) | $3,000 (Laptops or Cameras) | $3,000 (Laptops or Cameras) | |
| Luggage & Personal Effects | $10,000 | Not Included | $5,000 | $10,000 |
| Ancillary | ||||
| Personal Liability | $1,000,000 | $1,000,000 | $1,000,000 | $1,000,000 |
| Rental Vehicle Excess | Optional Extra | Not Included | Not Included | Optional Extra |
| Motorbike / Moped Coverage | Included up to 250cc | Included up to 250cc | Included up to 250cc | Included up to 250cc |
| Domestic Pet Care | Not Included | Not Included | Not Included | Not Included |
| Special Activities Packages | ||||
| Golf | Included | Included | Included | Included |
| Cruise | Optional Extra | Not Included | Not Included | Optional Extra |
| Adventure | Optional Extra | Not Included | Not Included | Optional Extra |
| Snow / Ski | Optional Extra | Not Included | Not Included | Optional Extra |
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