2Vision Direct

Vision Direct

 Verified
2Vision Direct
3.7

2,838 reviews

PositivevsNegative
67% · 1,891850 · 30%
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Return Claim MadeYes · No
Product Quality
1.3
Shipping
1.5

Reviews

722 reviews
17 Mile Rocks
17 Mile Rocks2 posts
 

Not satisfied

Glasses weren’t correct. Script was wrong and vision direct was difficult to work with.
Constant barrage of emails for writing a review but no one to discuss the problems but for a sales agent on a phone. Will never use this platform again. It’s not less expensive, it’s just more problems. Show details
Product Quality
Shipping
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Annoyed customer
Annoyed customer2 posts
 

Stop spamming me, Vision Direct, I don't want your emails

Vision Direct incessantly spam you to without the ability to unsubscribe from their mailing list. It is incredibly annoying and intrusive.
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Cat
CatMid North Coast, NSW2 posts
 

Disappointed

I still don’t have my glasses as the courier company dropped them off to a storage depo 30min away from my home so I’ve had to take a day off today to go and pick up 3 pairs. The storage place is only open 9-5 so no other choice. I was on the phone with the currier on hold for 52min last night only to find out thats vision direct policy.Even if I find out that the product is fine I wouldn’t purchase anything again
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Mike
Mike2 posts
 

Terrible quality

Do not buy from vision direct. I have purchased polarised lenses, which have now started to delaminate. Vision Direct refused to cover as they believe the lifespan of glasses is around 12-24 months. The quality of the product is terrible. Go to your local optometrist instead, will cost you less in the long run. Show details
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Shree
Shree5 posts
 

Fake advertising

Order the item and next day got email regards to stock not available in warehouse and have to order from supplier and longer waiting period extended.
Requested for price match from other store where is waiting period was same.
So really not impressed and hated the advertising saying it’s available to shipping Show details
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amy m.
amy m.2 posts
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Aelin
Aelin
 

Can't unsubscribe

Doesn't allow you to unsubscribe from these crappy 'please review' emails. Not legal in Australia, please review
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Andrew
AndrewRyde3 posts
 

Persistent spamming for a review

Constant pestering for a review.
Here you go. Stop emailing me. Show details
Product Quality
Shipping
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Hi Andrew, Thanks for sharing your feedback. I understand that you have been spamming with a review request. I'll get to the bottom of this, but may I ask for your order ID first to further look into this and assist you?

Regards,
[Name Removed]

Unsatisfied
UnsatisfiedThe Mallee, VIC
 
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Paul S
Paul SPerth, WA3 posts
 
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Lars
LarsDarwin, NT4 posts
 

Go elsewhere!!!

I bought a set of frames, Address is in Balmain Sydney (silly me) Frames come from [Content Removed] Lasted a few weeks and the arm simply broke off it was glued on Not silver soldered as it should be. Can only state that it seems like copied [Content Removed] crap. The warranty process is completely one sided with no good faith from them selling a faulty product Seriously avoid this crowd and pay a bit extra if need be . I will NEVER EVER use this mob again.
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Brett B.
Brett B.
 

Twice burnt

Twice I’ve bought prescription glasses from VisionDirect and both times they’ve sent the wrong prescription (as confirmed by an optometrists). Their customer service simply don’t care and won’t even consider there’s a problem and just repeat the information you provided to them, which they clearly don’t follow. Don’t waste your time. Show details
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Daniel E
Daniel EGreater Melbourne (Outer), VIC
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Ali
AliSydney, NSW
  Verified

Buyer Be Ware The Oakley frames I got are FAKE!!!

I ordered a pair of Oakley prescription frames and they are fake!!! Don’t waste your money on “Designer Frames” they are cheap fakes. I already had two pairs of Oakley’s and checked them against those and the ones from Vision are 100% fake!!!! Nowhere on their website did I see it mentioned that they are selling fakes or replicas. Extremely disappointed and feeling ripped off. Show details
Product Quality
Shipping
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GuessI'llShopElsewhere
GuessI'llShopElsewhere
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Product Quality
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Details

CategoryOnline Shops and Optical Retailers
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $99
Products / Services OfferedContact Lenses and Sunglasses
Health Funds No
Home Trial No
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Contact info for Vision Direct

Mon9:00 am - 6:00 pm
Tue9:00 am - 6:00 pm
Wed9:00 am - 6:00 pm
Thu9:00 am - 6:00 pm
Fri9:00 am - 6:00 pm
SatClosed
SunClosed

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