- Verified customer
I wish i read the other reviews before i bought from them
Bought over $70 worth of products.
Were never delivered.
Customer services was passive aggressive and hostile. no help.
communication and delivery updates were non existent except for the notification that the item was finally shipped (3 weeks after purchase).
Don't buy from them. I found another website that also ships internationally and had no issues with them and they had better pricing.
poor customer service
I've ordered products twice from them. First time was ok, second time is just terrible. There is an issue with the delivery (6 weeks wait time), the customer service didn't provide anything but copy and paste from the delivery companies web sites. I had to follow up with DHL international twice, even got the reference number, but DHL couldn't do any further investigation without the request from the sender. Vitamin Grocer just refused to do an inquire with DHL saying that for this class of shipment DHL doesn't provide investigation of the lost...goods. Then I called to DHL again only to find out that it's total rubbish and they do investigate all types of shipping including this one. I emailed to Vitamin Grocer again and again got in reply nothing but nonsense. Overall lack of ownership, slack customer service, I'll never buy from them again.
Paid for product it never arrived !! TERRIBLE EXPERIENCE!!! DO NOT TRUST !
disgusted with the lack of response I have had from this company. I have paid and never received the products I paid for. My deliver never arrived and all I got from the company was to ask my local post office and there is nothing they can do. They customer service was terrible saying they would refund 20% of the order for the inconvenience but then never processed any refund. It is the worst experience I have ever had do not trust this online site
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Appalling service and you'll never see your product
Like others my order is apparently sitting in New York for the last 4weeks. Emails from the company are aggressive and state I should have known they would be shipping from US. They are now blaming the pandemic. They refuse to give a refund and say that unless I return it I can't have one. I can hardly return an item I haven't received.
Strongly recommend you give this dishonest evasive company a wide berth"
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