Vodafone Mobile Broadband
Part of Vodafone 2.1 

Vodafone Mobile Broadband

 Verifiedvodafone.com.au
Vodafone Mobile Broadband
2.5

256 reviews

PositivevsNegative
34% · 87145 · 57%

Reviews

256 reviews
Atticus Fetch
Atticus Fetch47 posts
  Mobile Broadband

Middle of Brisbane no internet

03:56 at Roma Street station, just lost internet.
Pathetic service I am paying for, 35 minutes without a connection this is becoming the norm.
Having to use Optus account to lodge this review
Dreadful service unreliable, lags if you have a connection at Albion connection is even worse can't use mobile more than 5 feet from windows. Show details
Peter63
Peter63
  Mobile Broadband

Pretty good

Signed up for Vodaphone wireless 4G broadband. Good service - I generally get around 19Mbps. I have recorded 52Mbps in the evening. Was previously with Optus and Telstra, but get a better deal from Vodaphone. Show details
Value for Money
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Customer Service
kassandra1407t
kassandra1407tSydney, NSW
  Mobile Broadband

Horrible, had for three months and had no connection

Connection was very unreliable - I was unable to watch anything on Netflix on my TV.

Tried to download some games and download speed was very slow, at times 1mbps.

Studying online was made very difficult as my connection would constantly drop out and I would be unable to understand people on zoom calls due to being garbled from poor connection.

Reached out to Vodafone tonight in order to cancel my mobile broadband plan and it took two hours and three customer service representatives who kept on insisting that I take the modem to a store (keep in mind we are in lockdown) to get it looked at when I had already been firm that I was only interested in cancelling. Show details

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Caprice G.
Caprice G.
  Mobile Broadband
Stephen S.
Stephen S.20 posts
  Mobile Broadband

Most unreliable network provider, would like to WARN anyone to stay away from Vodafone service

Been a loyal Vodafone customer since 2005. Was happy with the service until 2018, everything just to decline. I understand all network providers will have issues, but seems like vodafone is constantly having problem, and ain't getting any better. On the other hand, they are getting worse enough for.me to given up with them.
Bad mobile phone network reception
Unrealistically poor mobile internet service.
Only one great thing from them is, they do not feel ashamed on themselves to taking payment off you every month.

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Scott
ScottMetropolitan Adelaide, SA13 posts
  Mobile Broadband

Poor connections too many times a week to live online racing/gaming. Mobile service is fine

I will be looking to ditch their service to me asap..... too many times a week i cannot connect to online racing games & this is purely due to poor speed and quality connection! My mobile connection while in the house is fine but this system 9-10m away from the router is rarely connecting Show details
Customer Service
Ahmed
AhmedSydney, NSW
  Mobile Broadband

Worst Mobile Service Provider In The World

I come from a developing country the mobile phone service and the 3G and 4G Internet services in my home country was top notch compared to this Vodafone service (literally). Few weeks back their internet services dropped throughout Sydney (checked with 4 friends whose internet stopped working for at least 30-40 min as well). I tried to contact their crappy service but no one is available apparently for emergency situation like this. This happened today again their internet service stopped again!!! they apparently don't worry about this stuff and not even issue an apology for inconvenience they cause a lot of people. Show details
infohafilah
infohafilahSydney, NSW3 posts
  Mobile Broadband

Vodashi*tt and I will never deal with this company ever again

The internet is very-very slow and always having dropouts problem daily. The company said the speed goes upto 100Mbps but that is just nonsense, the service is worse and disappointed Show details
Scarletswlw
ScarletswlwSydney, NSW
  Mobile Broadband
Antjay
AntjayRichmond-Tweed, NSW6 posts
  Mobile Broadband

Horrible choice for gaming !

High packet loss and an erratic wildly fluctuating ping make for a very frustrating gaming experience .
For video streaming it's not so bad but for gaming , forget it .
Connection speed seldom better than 70% of the quoted rate .
For gaming , I have to use my phone (not vodaphone) as a mobile 4g hot spot.
The modem comes with 4g back up should you lose your NBN connection , this is what sold me on the brand , but reception on the vodaphone network is poor in my area so it's not really much use . Show details
Value for Money
Transparency
Ljk
LjkPerth, WA
  Mobile Broadband

Vodafail

No reception.
No customer service.
No call back.
If you want to apply for a be service.
They will answer otherwise not.
Worst service.
Paying for a service that hasn’t worked for a long time.
Vodafail service. Show details
Grant
GrantFar West, NSW8 posts
  Mobile Broadband

I can't believe they are allowed to sell this garbage with NO easy way to CANCEL

0.5 Mbs down and 0.3Mbs up at 3am. No support because of COVID 19 but they still have staff to sell a new plan and send new sims. This company really should be banned from selling mobile broadband. Can only hope one of the big law firms launches a class action against them. To cancel this service customers need to dial 1555 but since cancellations are not an emergency Vodafone will not take the call. How is this legal? How is this ethical at this time? Why do we bother to pay for a communications minister in Australia? Show details
Rob
RobSydney, NSW2 posts
  Mobile Broadband

Speeds weren't too bad recently, but now TERRIBLE!

Feb.2020 : Over the last few months, I've noticed that most times I can only get a one(1) bar connection..to my Dell computer. And I'm on the 6th floor of a unit in sight of the North Sydney CBD. I have pocket wifi, & started with V'fone in May 2018. NOT with the NBN..thank goodness! Maybe w. the merger w. TPG now getting the 'green light' from the courts, speeds/connections will improve. Here's hoping... Show details
Transparency
bobsprod
bobsprodBrisbane22 posts
  Verified Mobile Broadband
Transparency
Ian J
Ian JCanberra 2600, ACT17 posts
  Mobile Broadband

Average 1.6 mps in their best reception area

Vodafone have a coverage map of which I am in the best area for reception. ... as verified by the customer support person from India. However I am finding the service slows to almost impossible speeds. I have complained twice in the last week about the slow service. The first time they were able to lift the speed to 5mps. Wow in the USA my son gets 100mps as a standard service. So I cannot rely on the Vodafone coverage maps unless this speed is what they call normal for their service. I very dissatisfied Show details
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James K.
James K.Perth, WA8 posts
  Mobile Broadband

its bad

its a waste of money the speed is very bad i get 1 bar 3g in my home and outside of my home the website says I'm in a 4g area inside and out is bad Show details
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Emmanuel. George K.
Emmanuel. George K.Greater Melbourne (Inner), VIC
  Mobile Broadband

Slow Network

I find vodafone network to be slow when I go high on apartmemt buildings. The network takes longer to load when I am sometimes only 9 storoes high from ground level. Show details
Value for Money
Chung Hoang M.
Chung Hoang M.Sydney, NSW3 posts
  Mobile Broadband

This is crap!!!! stay away from Vodafone

Stay away from Vodafone if you don’t want your call keep failing all the time, and the broadband data is loading forever. I swear to never get back to Them Show details
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Sally
SallyPerth, WA6 posts
  Mobile Broadband

Waste of time and money

Sick of Vodafone, my internet never works since being with nbn. I'm going with another provider and I'm not paying Vodafone a cent. They can't keep me in a contract that never works Show details
ISIRA C.
ISIRA C.South East Queensland, QLD
  Mobile Broadband

Peace of crap

Absolutely crap network all over Brisbane. Hardly any good coverage. Very below par. I live in a suburb literally 5 min away from the city yet and all I'm getting is a one bar of 4G. I would not recommend this provider to anyone since you're been paid for a promised service which doesn't deliver. #vodafone4Gscam Show details
Value for Money
Customer Service
Mamta
MamtaSydney, NSW6 posts
  Verified Mobile Broadband

Ok for light usage

Bought it under a special promotion as a stop-gap. The connection was fast and reliable. 10 GB data + bonus 25GB = total 35GB data for $25 with 6 months validity. Regular price was $50 for 10 GB data with 6 months validity. Activation was not smooth. I had to go to a Vodafone shop to get it activated. Show details
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Customer Service
Harry S.
Harry S.Palmerston, NT4 posts
  Fair Incentive Mobile Broadband

Great data deals

Joined Vodafone 8 months ago, Vodafone has great deals for people who use a lot of data, $60 for 80gb of data. Now the connection might not be as fast as other providers but at least you get unlimited data if you use all 80gb of data, the customer service for Vodafone is not as great, I sat on the phone for 20 minutes before I got a hold of someone but they did resolve my issues fast. So if you are looking great data deals Vodafone is for you. Show details
Customer Service
Ovi
OviSydney, NSW9 posts
  Mobile Broadband

Vodafone blocked access to major websites

This company can't be trusted. They blocked access to major websites like 4chan just because they think it is appropriate to suppress speech. So customers are only getting a limited version of the internet. The PG version this company approves of. They make the decision of what customers are allowed to see on the internet. They are scum!
asd
asdSydney, NSW6 posts
  Verified Mobile Broadband
trang
trangGreater Melbourne (Metropolitan), VIC
  Mobile Broadband

Better stay away

absolutely the worst internet provider i have ever used. their NBN is slow and drops out and their customer service is pathetic. avoid at all costs. Not recommended to anyone. Better stay away Show details
Josh B
Josh BGreater Melbourne (Metropolitan), VIC2 posts
  Mobile Broadband

Solved my internet problems!

Was having ADSL frequent dropouts with another provider so switched to Vodafone because they had a great deal going on. Salesman signed me up in 10 minutes and the connection is fantastic!!! Show details
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Bruce
Bruce
  Mobile Broadband

I give them one star is only because there has no 0 star option

The NBN service is horrible. every week the network going to be disconnect around 1 hours. everyday the network might disconnect around 5 mins during the night time. The support team will only reply you we are investigating the problem but never fixed the problem. if you do the internal complain, they will reply you please connect our support team or our support team already connect you. if you do the TIO complain they might send someone and says they did not see any problem form their site.

be careful with vodafone, don't get cheated because the cheap price!!!!!!!!!!!

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Mel
Mel
  Mobile Broadband

I would stay away!

Please don’t bother. Connection is intermittent and extremely slow. They can be cheap because they reduce costs of your mobile phone plans as well to sell you on the plans. But seriously.... it’s not worth it. You’ll just have to fight to break the contract. There’s no point in having unlimited data if it’s slow and doesn’t connect when you need it to.

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Jarryd
JarrydSydney4 posts
  Mobile Broadband
Ghassan issa
Ghassan issaSydney2 posts
  Verified Mobile Broadband

Bad coverage

Bad coverage. Calls keep broken down and a robot sound came up during your call . Very bad internet coverage not even enough to open Facebook most of the time.

Trying to contact support but nothing happened onley keep promising to fix the broblem .and i don't need to till you about the contract and exit fee. Have to wait to end of the contract to stop my service. Already had a new deal with telstra it has a good coverage and super fast internet.

My location is at

morven street old guildford nsw Australia .

You can check-in the internet speet any time you want .

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Rachel W
Rachel WPerth6 posts
  Mobile Broadband

Good if you're already an existing Vodafone user

Went with the Vodafone nbn, original price for unlimited data was $70 but existing vodafone users get $10 off. Modem was delivered promptly, best part is that you dont have to have someone come over and install it for you as long as you have your NBN box in your home. All you need to do is just plug it in which was super easy,

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Wearenotamused
WearenotamusedNew Zealand6 posts
  Mobile Broadband

Too Techy and can 't hear you - NZ Vodafone

Basically the NZ company had not the equipment for me as I am deaf and I had to go to another provider who did. Now getting perfect service from that provider. Plus they never translated into English what they were talking about when I visited the place. Even my support person was confused.

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Mitch
MitchAustralia
  Mobile Broadband

Worst service and waste of time

Had working connection swapped to Vodafone. Connection down for 7 days only could use 3/4G back up. Wasted hours on phone with staff trying to fix and starting over again every time. Never calling me back when promised. Took 4 days to get escalated to level 2 team who still couldn’t fix it. 3/4G stopped working on the 7th day so Going to new provider. If you want an unreliable service and horrible customer service go with Vodafone

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Tyler
TylerMelbourne4 posts
  Verified Mobile Broadband

Not bad - better then others experience

Have signed up to Vodafone NbN early 2018. The backup 4g is good while waiting for your connection. Overall my set up was problem free. Vodafone had it all sorted in no time. Nbn technician arrived as expected. Speed is okay on fttb. It has its moments during peak. We have not experienced any major outages besides one which was resolved in about an hour. I have however received emails to say that they had occurred, but the back up 4g did what it was supposed to and I never noticed.

Vodafone had a price drop in the cost of the service and passed this discount on to me without me even asking for it. That was much appreciated. Good service so far

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Reviewer
Reviewer Adelaide24 posts
  Verified Mobile Broadband

Excellent service

I have been with Vodafone for almost 20 years. And they have always provided excellent customer service and are very accommodating to your needs. Their phone staff are easy to understand and have good communication skills. I have tried almost all the other providers and have no intentions to change providers from Vodafone as this phone service is the best one I have used. The only thing that keeps it as a 4 star for now, is that their service doesn’t stretch to some rural areas of Australia.

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Featherfoot
FeatherfootNoosa2 posts
  Mobile Broadband

Verry helpful

Great service verry helpful for the first time in my life and telstra is no good they tell to manny lies

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Alan M
Alan MSydney21 posts
  Mobile Broadband
Ula
UlaSydney2 posts
  Mobile Broadband

Vodafone sucks

I experience dropouts everyday on my phone service. My whole family is with Vodafone and we all experience the same thing no matter where I am - at home, at work, out ... it’s just unreliable. My home internet is even worse. One time the internet was out for a few hours & not just with me and my family but even my friends. I think all of the Vodafone users experienced it and Vodafone gave no explanation. If I could, I would change internet providers.

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John
JohnSydney4 posts
  Mobile Broadband

Data just disappears

Hi i must say lately my data with Vodafone has been dropping like crazy rang to complain and got told i can put in an investigation in or take one gig data and basically shut the hell up very rude staff not listening to what I’m saying just going off about stuff they’ve been coached to say hopefully they can sort it out and very funny how I’ve experience this sudden drop in my data in the last week or so and yesterday 7/12/2018 from about roughly 5/5.30 in afternoon Vodafone was out nonone could use any internet services it went for about 2/2.5 hours between I noticed it anyway around the 5ish in afternoon till about the 7.30/7.45pm no explanation either thanks Vodafone...

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Ge customer
Ge customerPerth, WA19 posts
  Mobile Broadband

Excellent gb data plans

I have been with Vodafone for a few years and have been very impressed with the coverage and mobile plans that include huge gb data at an affordable cost these days. I have recommended my Brother to switch to them which he did and is also very happy with Vodafone.

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