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Call them and email them many times and still not getting my prepaid active also they didn't even give a number waste $40 on prepaid i already a few emails and i call today and they hang up on me today im so annoyed so bad review and i want my money back now report you to the ACCC and now going dispute the transaction
Internet very slow. Frequent drop outs. Can't register for Vodafone.
What has happened to Vodafone? Internet works on and off. Previously worked well. Can't register for My Vodafone. SMS to get a password never arrives. What is happening? 30 words.
Always goes back to original price
In the area of Maylands very bad reception for Vodafone mobile and Vodafone wifi.
Another friend of mine has the same problem and he lives in the same area perth metro been like this for
Another problem that happen to me when using Vodafone sim that i did not like at all as when your contract is up with them normally 12 months it reverts back to the undiscounted price.
As i've used another mobile company and theirs stayed at the discounted price all the time i was with
them and did not revert back to the original price.
Vodafone is no.1 cheater in Australia. They are fraud.
Vodafone is no.1 cheater in Australia. I got prepaid SIM, I got 60GB data first, they told me that I could get 60GB(35GB+25GB bonus) every month if I setup my plan on auto recharge. Upon 2nd recharge they didn't acknowledged that offer instead gave me 45GB. Then I ordered for postpaid Sim, 100GB for $45 monthly plan, after accepting that order they only gave me 60GB for $50. Vodafone is fraud. Also speed is very slow, 4g is not 4g. When you call Vodafone , all support by Indian people. No manner
These guys have gotten worse in every way. U get what u pay for.
These idiots have gotten worse over the last year or so. When my hi speed data is finished i can't even Google. I was not like this a year ago.
When u ring them it goes straight to India. So your already angry then you have to repeat everything u say to someone from India that doesn't understand Aussie english.
I'm changing to Telstra. I will pay more for less stress.
Vodaphone has gone down hill.
Vodafone Australia - The worst telco to deal with
Vodafone is the worst service provider in Australia. They have partner stores who dont know a thing. A simple thing such as unlocking a prepaid device by paying a fee needs the customer to talk to a dozen people, with no resolution. Have been a postpaid customer 3 years ago, thought they were better....But now they are down the drain. After speaking to their customer support for 24 minutes, the response that I get is, I have to go back to another Vodafone store. Avoid Vodafone. Avoid Vodafone store in Seven Hills, completely useless
Simply declined upon application of a plan. Have been a prepaid customer for years. Deciding to change providers to someone willing to give me a chance. Honestly pretty disappointed. My credit history isn't that terrible.
Useless Customer Service
At least 25 Minute waiting time on the phone is not good enough, hire some staff you tight arses !
Coverage is good and they will give you all the time in the world to sign you up but heaven forbid you require a change to your service.
Once again the Vodafone pocket Wi-Fi has died.. this is the 3RD one!
Will NOT be paying for it any longer. Will take as far as I have to legally. Why the hell should I pay for a product that we can't use!
I don't think it's in the contract to continue paying for faulty products.. unable to use for over 3 weeks again.. yet the bill still comes in..
- Verified customer
Bought a starter pack and never received it. Have called 5 times and all they do is say I will put you on hold for 1 to 2 minutes and leave you there for Half an hour! Unable to get a refund for an item that never arrived.
Abysmal Customer Service
My husband and I stay with Vodafone because we get reasonable mobile coverage in an area that generally has poor reception. Neighbours using other providers are often unable to get reception from inside their homes.
We certainly don't stay with Vodafone because of their customer service. We've always had issues with calls to their customer service area which appears to be in India.
Call drop outs mean repeated explanations to numerous operators who are often rude or difficult to understand. If one area is unable to help we're transferr...ed to another, and then another, often being cut off along the way. It can take over an hour to have a simple problem resolved. My latest issue with them was that my phone was receiving promotional messages from Vodafone, these were addressed to my husband and I couldn't understand why. Although both phones were initially on an account in his name that ceased in 2017. After that I changed my phone to a new plan with Vodafone, they were meant to put this into my name. To have the issue resolved I turned to live chat. I now have some hearing loss and didn't want the usual call centre rigmarole. Live chat worked reasonably well and I finally established that although our phones are on separate accounts they're both in my husbands name. How to get this fixed? Make a phone call.
This company sucks!
Credit expires in one week which is stupid
Money doesn’t have an expiration date.
They have the worst coverage in Queensland.
Annoying telephone marketing from someone whit a very strong accent and VERY BAD English.
I am going to change companies.
Service is unreliable, so is tech support
My voicemail randomly stops working & when people try to call me they are told that my phone is off when it's not. Technical support said that they would look into it and would call me in about two days. A week later after no call and phone not working I called again. After talking with the tech I was put on hold & then hung up on. No call back.
Do not put up with vodafone
worse experience ever. I would give 0.1 star if they have the option. First i would like to say that i was a loyal customer with vodafone for 10 years and I did not make any complain over the 10 years even though their signal voice call is terrible and the 4G disappear on your phone from time to time. I'm on a $45/month pre paid plan which includes 1000 minutes overseas phone call coverage per month. From 12th June till now, I'm having issue calling overseas. The call disconnected immediately after dialing or no sound or respond after dialing. ...i reported this issue to vodafone a month ago and they could not fix this issue till this second. After a month telling me they are trying to fix the issue and asking me the same question everyday over the phone, today the technician called me and told me they could not identify the issue from their end and the problem is from the other side overseas. The most ridiculous excuse I have ever heard. I have asked my family and friends in Australia to call the few same overseas numbers that i could not reach using their mobile and their sim card, and all the calls were connected without any issue. And i have tried to put my sim card into their mobile phone to make overseas phone calls, and not succeed. Clearly something wrong with my network (I have replaced a new SIM card at Vodafone shop Recently but still can not make overseas phone calls) , but vodafone told me anything could be wrong with other factors but nothing is wrong with them. One of the staff on the phone offered me $10 credit back into my account to compensate me for wasting all my international call coverage last month. I received a SMS message from vodafone saying a $10 credit will be in my account in 24 hours but it is 2 and half days later and not a cent has been transferred to my account. I could not believe as a big company, they would rather lose their reputation over $10 than save a loyal customer who has spend over $12000 in the past 10 years. I'm so done with vodafone. If you consider to choose a provider, please think twice before you put your trust and money on them.
After a few visits and phone calls to Vodafone, they were not able to update my address and I was unable to make phone calls.. For months .. From a prepaid sim card.. Disappointed
- Verified customer
Customer services [name removed] gave wrong information. Missing credit which she claimed used up. Credit turned up again after a while. Instead of apologising, made up stories as she went along just to avoid giving back the credit. The audacity to claim, "I'm looking at your data usage in front of me and your credit was used up."
The process of calling into customer services was a hassle. The automated voice will ask for your phone number and passcode. When the customer services staff answers the call, she asked again. So what's the point of the automated message asking in the first place?
Took me close to an hour including writing this complaint to sort things out. Vodafone had failed before and is now failing again.
Worst customer service ever
After having been with Vodafone for over 10 years, I've decided to cancel my service. At first I couldn't get hold of any customer service representative on the phone so i went into the Mandurah branch to get help there. The first person dismissed my request by saying he couldn't do anything for me. Another employee said that she can cancel it for me and she did it. I didn't get any reference number but thought that my issue was solved until I got more bills. I then called customer service and was again told that they couldn't do anything for m...e. I will now be contacting the Ombudsman to get my problem resolved. Wouldn't recommend Vodafone to anyone. If you would like to call me about this, I would be happy to speak to someone that can speak English and has more authority.
I hate Vodafone. .
Nothing positive to say after being a customer for 10 years. Terrible value and service. I hope this company goes bankrupt and burns in hell. I once year’s ago went 2 GB over my data plan was charged $2000, or $1 per megabyte. It was then shortly changed to what it is now $10 per GB, but clearly reducing the amount I and so many others were charged was out of the question. Criminal behaviour, customer service is overseas so you might as well talk to a robot. Poor value on prepaid and coverage is probably the worst of all companies. I genuinely hope it goes down and it probably will
Simply designed to rip you off
FACT 1: I paid for a My Credit Top Up and the store at Campbelltown Mall instead loaded on Pay As You Go and it was all gone in 1 day , despite me having a pre-paid credit of 5 days , it was used on data
No refund No hlep
3 visits to a Vodafone shop in the past year to prove my identity and re set my pin to exactly the same number and told again today that customer resolutions cannot help me as they cannot identify me .
This has happened to several friends and family and we are now certain it is simply a way for Vodafone to RIP OFF the vulnerable!
Nerver again its NO NO No
I give ring more then 15 time to fix my problem and each and every vodaphone costumer says it will be fix in 24 hrs to 72 hrs but it never happen i am enough with voda phones tata bye bye voda phone me and my all 14 family and relatives are going to change plane today
And no never with you again voda
Questions & Answers
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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