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AEST.. Really Think its more like Ripping of western Australian and South Australian Customers
I had no complaint about Vodafone until recently when my data was expiring at 10 pm and last night i called Vodafone to complain as it was not the first time this had occurred and i was informed by a representative it was because of AEST and the way the system is set, so what your saying is that if you don't reside in NSW you lose all your data 2 hours earlier, I was disgusted as to how many customers are being fleeced and Vodafone gets richer and as for your AEST and the way system is set , wasn't set 6 months ago anything to make a buck !
the worst provider ever
the customer service is the worst ever. if you catch them on their mistake, they will give you hard time, delay your inquiry, and be very unhelpful and even sabotage your services. and they will make provocative comments and push you till you are worked out and then will accuse you of aggression. then they will leave a note on your file, for whenever you call again the next service office will treat you very poorly and will make comments to and do everything to either no help you or delay the service as long as they can. the reason I know this...is cause when I first call they are very nice, the minute you tell them your name or account number, all hell will break. in addition, their products are the most expensive yet the worst in regards to coverage and speed. you don't want stress every month, I highly recommend not getting any services from Vodafone Australia.
For 3 years I put up with very poor service,call drop outs , so bad I had too tell every one please don’t ring me , your call will drop out. The vodofone technicians even said there was nothing they could do, and hinted I should look elsewhere.
I finally moved and vodofone had too have one last shot at me, they did nothing in the porting of my number, the new carrier did the porting, so vodofone slugged me with an $8 fee.
PLEASE DO NOT JOIN this network
I will never use Vodafone again!
I tried to organise a prepaid service for my mum (who is a pensioner in her 80's) with a different network and found out that Vodafone had locked her phone, which was never purchased through them and then had to pay a ransom fee to have the phone unlocked. When I tried to unlock the phone (after paying the fee), the directions were confusing. After 2 hours of calling back and asking for assistance I worked it out for myself. This was a very frustrating situation and 2 hours of my life that I will never get back.
Punished for loyalty???
I've been with Vodafone for quite sometime and have a few phones along with NBN on my account.
I don't have any problem with the service, both calls and internet even when in remote locations I am surprised that my Vodafone sim is still receiving service along side my secondary Telstra sim.
The only thing I really have an issue with when it comes to Vodafone is that the only way to get a better plan is to either, leave or log a TIO complaint which costs Vodafone money for the complaint being logged and allows you to speak with Australian oper...
I received a bill of 310.50 AUD from vodafone for early exit fees for a contract that I did not request for. Apparently I signed up for a contract on the 9/6/2021 and ported out on the 11/6/2021. First, why would I sign up for a contract if I intended to port out 2 days after. Second, I received no confirmation (email or text) about this port (I would have rejected this change if I did).
I called vodafone 6 times over 4 days and each day they said they would get a supervisor to call me back. No one called me back. When I called again, they fi...nally told me that I had signed up for this contract online. I am fairly certain I did not sign up for any such contract but I will give them the benefit of the doubt that I could have made a mistake when trying to find out how to cancel my month-to-month subscription online (which is not possible). However, I still did not receive any email confirmation about me joining another contract. When I told vodafone this, they insisted that I had received such a confirmation and that I am liable for the cost. I have checked my inbox, bin, junk, archive and all mail and see no confirmation email whatsoever. If you don't want to ripped off and don't want to deal with such insulting scenarios, I suggest going with a different provider. I am sure never to opt for any services provided by vodafone after this fiasco and I highly recommend everyone else to do the same. P.S. Their service was never great to begin with which is why I wanted to port out. It's expensive and I barely get any coverage in my apartment in Melbourne CBD.
No benefit for being valuable customer
After being 9 year with the vodafone when asked why new people getting cheap offer and I have no benefit and customer service provider told me there is no offer available and try to bound me into plan . Wow what a terrible service.
Lots of data
I have a pre paid sim only plan. I have automatic recharge so I get extra data every month. I like the feature that you don't loose internet if you run out of data it just goes slower, not that I ever would as I have 200gb in my data bank.
Worst services ever
I've been a loyal vodafone customer for 15 years both in Australia and NZ but will never return to them after spending 2 hours on chat and on the phone just to reset my password to see my balance to top up and to stop them invoicing us for NBN that was cancelled 2 months prior. They had the check to say that they would gracefully not charge us for something we have not used for 2 months. I have a record of our first phone call. The transcipt I recorded from my last dealing is 8 pages 2320 words as I was passed from person to person and had to repeat what I was simply asking for - correct the NBN charge and get a balance on my mobile top up.
Could not access Google Maps in Brisbane city or send a text message! What the!! Hopeless coverage and pathetic service. I paid my bills on time but they didn’t fill their end of the contract.
Billing rip off.
We cancelled our services the day before the new billing cycle and they still charged us $40. For what!?Nothing! To add insult to injury charge an additional .689% surcharge for a card payment.
Time for a change
It’s time for a change if you’re fed up of Vodafone you can always switch over to felix mobile unlimited data unlimited calls and text for just $35 a month never need to worry about running out of that I can use promo code [Details Removed] for five dollars off Your first recharge
We are told " you rule" in their ads ... so where is customer service and improved coverage
Have contacted Vodafone so many times about our poor coverage ... but things don't improve. They promise follow-up calls but they rarely come. Each voda staff member gives diiferent advice. My local voda shop at Stanhope Gardens even said ... "you might need to change carriers" true but why can't they get things right. Even Telstra and Optus are poor where we live. Arghhh!
Worse Network Provider, Please close your company
Internet always disconnect a couple of hours suddently for no reason,
No proper explain,
What a rubbish company.
Guys stay away from Vodafone,
they used the worse equipment, maintain only if something is broken.
Vodafone Marion Westfield SA simply woeful -- never again!
On 29 May 2021 I spoke with someone at Vodafone online support staff on a problem with a small white simacrd-driven modem who lights work intermittently during the day or not at all until night time. Which means during the day I have to keep checking the modem is still working. He advised me to approach Vodafone Westfield Marion. On 3 June I did. The lady who served me kept asking me questions that were irrelevant to my issues. Noting my frustration to explain to her in clear and succinct English, she finally tweaked. But then told me to bring ...the modem in and a technician will look at it in five to ten days. It's still under warranty until Dec '21. Why was she so hard of hearing in the first place? Seemed to me she was trying to fob me off, perhaps to get back to her social media on her phone, as was another of her colleague next to me fixated with her social media on her phone. Does anybody at Vodafone work any more? Or are they incapable of listening to customers' qualms? Is this why so many people get frustrated with shop assistants because they have zero listening skills but are quick to mouth off inanities and irrelevancies? I should just be given a new modem for the old one and not be told it'll take up to two weeks. No questions asked for a loyal customer, which obviously means nothing to Vodafone. Well keep on flicking your social media on your phones. That's more important than earning a wage the right way.
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Get an answer from our members and Vodafone Australia representatives
|Category||Mobile Phone Service Providers and Physical Shops|
|International Roaming Offered||Yes|
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