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Vodafone

Vodafone

1.6 from 2,387 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Anne T.
Anne T.Perth, WA

AEST.. Really Think its more like Ripping of western Australian and South Australian Customers

published

I had no complaint about Vodafone until recently when my data was expiring at 10 pm and last night i called Vodafone to complain as it was not the first time this had occurred and i was informed by a representative it was because of AEST and the way the system is set, so what your saying is that if you don't reside in NSW you lose all your data 2 hours earlier, I was disgusted as to how many customers are being fleeced and Vodafone gets richer and as for your AEST and the way system is set , wasn't set 6 months ago anything to make a buck !

Product Quality
Customer Service
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$150.00
Saul A.
Saul A.Greater Melbourne (Metropolitan), VIC

the worst provider ever

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$65.00
Included Data per Month1 GB
Barry M.
Barry M.
  • 2 reviews
  • 1 like

Never again

published

For 3 years I put up with very poor service,call drop outs , so bad I had too tell every one please don’t ring me , your call will drop out. The vodofone technicians even said there was nothing they could do, and hinted I should look elsewhere.
I finally moved and vodofone had too have one last shot at me, they did nothing in the porting of my number, the new carrier did the porting, so vodofone slugged me with an $8 fee.
PLEASE DO NOT JOIN this network

Value for Money
Product Quality
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$54.99
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GrV
GrVMetropolitan Adelaide, SA

I will never use Vodafone again!

published

I tried to organise a prepaid service for my mum (who is a pensioner in her 80's) with a different network and found out that Vodafone had locked her phone, which was never purchased through them and then had to pay a ransom fee to have the phone unlocked. When I tried to unlock the phone (after paying the fee), the directions were confusing. After 2 hours of calling back and asking for assistance I worked it out for myself. This was a very frustrating situation and 2 hours of my life that I will never get back.

Product Quality
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$15.00
Included Data per Month0 GB
Store LocationNot purchased
Chris
Chris
  • 5 reviews
  • 1 like

Punished for loyalty???

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month50 GB

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Absolutely horrible.

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Kamaljit  singh
Kamaljit singhMetropolitan Adelaide, SA

No benefit for being valuable customer

published

After being 9 year with the vodafone when asked why new people getting cheap offer and I have no benefit and customer service provider told me there is no offer available and try to bound me into plan . Wow what a terrible service.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month80 GB
Champagne E.
Champagne E.
  • 8 reviews
  • 2 likes

Lots of data

published

I have a pre paid sim only plan. I have automatic recharge so I get extra data every month. I like the feature that you don't loose internet if you run out of data it just goes slower, not that I ever would as I have 200gb in my data bank.

Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Store LocationOnline
Robert S.
Robert S.Queensland

Worst services ever

published

I've been a loyal vodafone customer for 15 years both in Australia and NZ but will never return to them after spending 2 hours on chat and on the phone just to reset my password to see my balance to top up and to stop them invoicing us for NBN that was cancelled 2 months prior. They had the check to say that they would gracefully not charge us for something we have not used for 2 months. I have a record of our first phone call. The transcipt I recorded from my last dealing is 8 pages 2320 words as I was passed from person to person and had to repeat what I was simply asking for - correct the NBN charge and get a balance on my mobile top up.

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Mobile Phone Service Providers

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Raya
RayaRichmond-Tweed, NSW
  • 5 reviews
  • 12 likes

Hopeless

published

Could not access Google Maps in Brisbane city or send a text message! What the!! Hopeless coverage and pathetic service. I paid my bills on time but they didn’t fill their end of the contract.

Customer Service
Local Reception
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00

Billing rip off.

published

We cancelled our services the day before the new billing cycle and they still charged us $40. For what!?Nothing! To add insult to injury charge an additional .689% surcharge for a card payment.

Value for Money
Local Reception
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Michael
Michael
  • 3 reviews
  • 3 likes

Time for a change

published

It’s time for a change if you’re fed up of Vodafone you can always switch over to felix mobile unlimited data unlimited calls and text for just $35 a month never need to worry about running out of that I can use promo code [Details Removed] for five dollars off Your first recharge

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
John H.
John H.
  • 3 reviews
  • 1 like

We are told " you rule" in their ads ... so where is customer service and improved coverage

published

Have contacted Vodafone so many times about our poor coverage ... but things don't improve. They promise follow-up calls but they rarely come. Each voda staff member gives diiferent advice. My local voda shop at Stanhope Gardens even said ... "you might need to change carriers" true but why can't they get things right. Even Telstra and Optus are poor where we live. Arghhh!

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month80 GB
Store LocationStanhope Gardens
Dicky H
Dicky HAU
  • 5 reviews
  • 1 like

Worse Network Provider, Please close your company

published

Internet always disconnect a couple of hours suddently for no reason,
No proper explain,

What a rubbish company.
Guys stay away from Vodafone,
they used the worse equipment, maintain only if something is broken.

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
MXSB
MXSBMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Vodafone Marion Westfield SA simply woeful -- never again!

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Store LocationMarion Westfield SA
Mobile Phone Service Providers

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Page 1 of 11

Questions & Answers

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks
decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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