Reviewer Photos & Videos
RECORD all your phonecalls with them when you have issues!!!!
My parents and I have been with Vodafone for about 20 years. Thats strictly due to not finding another company with decent coverage and cheap prices. However, we would leave Vodafone in a heart beat should something else come along.
My most recent issue with Codafone was when i lost my phone during a night out. I knew there was no way of getting it back so i called Vodafone to have the phone completely blocked. You couldnt turn the phone on or use it. They then asked if I wanted another phone replacement but i didnt want to be paying for 2 ph...ones. They offered to completely wipe the bills of the previous phone and have it removed. For the past 6 months i thought i had been paying for one phone, turns out the bill was for both. There is no record in the notes on their system stating any of that was promised which means, i now have to continue owing that. Please get everything in writing and record phone calls! If they say something make them write it up in an email and send it to you WHILE you’re on the phone. Get all names down from the call workers. Record the phone call so if needed you can write down the phone call and take things further. You can also address the fact that youre recording to then make it legal.
Just as bad as telstra
Don't understand why I'm getting messages 2 days late and some aren't even getting through. If this is not sorted I'll be going else where
They alter your call records
Definitely 0.They issue bills with incorrect call/sms history. Keep track and see for yourself. Stay away, although the other providers probably aren't much better.
They don't want my money
Tried to sign up to a new plan for their bonuses, however offered to just give me a sim and get the phone after a couple months (i.e. so no bonus preorders)
Paying plans the same price for years now.. oh well
Mobile coverage far worse than Telstra
Planning on switching my mobile phone service back to Telstra as the mobile coverage is pretty poor. Lots of areas with no coverage. SOS only.
The broadband though is very fast
Patchy service at times, but good customer service makes all the difference
A telco with good customer service? I didn't think it was possible, but as a smartphone enthusiast and someone who (mostly) knows what they're doing, Vodafone staff have been excellent. Every person I've spoken to is really nice and knows what they're doing, and very transparent with the customer. You can even still call Vodafone instead of chat, and get through to an awesome member of staff with little wait time.
However, make sure the value proposition is good for your needs - Vodafone's 5G rollout has been very slow so far, and pricing of p...lans is the same as Optus, which, for the most part, has better reception in more places and a larger 5G network. I haven't had any billing issues yet unlike Telstra, and unlike both Optus and Telstra you'll get the same (usually correct!) answer from any staff member. I really hope the merger with TPG doesn't erode all the good things Vodafone has worked on up to this point.
Absolutely useless call centre. Can't actually make any changes to account without going into the building
I called up today (on my registered Vodafone number) to enquire about upgrading my phone plan. I don't know my personal pin that was set more than 2 years ago. So, I had to verify my identity, I then proceeded to verify it but it was declined as they have my old address on file. I explained this then they wouldn't let me try and verify again.
I had two options use there online verification tool that takes two days or head into a busy supermarket to risk COVID.
I then tried the online verification tool only to have a text back saying my verifi...
Worst customer service
Worst ever! I was asking why we are already charged when i havent received the phone at all..i havent used it and the bill has already started 11 jan-8/02/2021. He said that it is their policy to charge the customer in advance. What the hell? It wasnt my problem that the handset isn't available.. His excuse there are customer who receive the box but never opened thus the bill already starting. He also advised me my phone is still for delivery but it is part of their terms and conditions that the bill would start.
Watch you mobile phone charges with Vodafone if you dial up 121 , premium charges for this are $1.30 per minute and $3.10 connection , my 4 second call was $4.40 , cant imagine if i needed this service and it was a 20 minute call with them.
Never have I had a carrier so useless when it comes to reception. I am in the middle of Canberra and the service is 3rd world. I signed up to Kogan not seeing they use vodafone for their provider which was my bad but I've lasted 23 days into a 90 day contract. NEVER EVER again.
I would give it 0 stars if it were an option
They overcharge for mobile plans. They gave me a mobile plans on higher than market price and they added loyalty discount on top of it to make it the same price as the market price. The only problem is that they expected me to pay the overcharged market price (excluding the loyalty discount) when I approached them to buy off my device. It would have been much cheaper if I would have purchased my phone from JB Hi-Fi or any other retailers for full price or even on a monthly plan. Never getting a phone from Vodafone again.
- Verified customer
After sales assistance? Not received
After two years, I decided to return to Vodafone as a telephone operator. I specify that with the previous provider (Kogan mobile) I had a great time, spending half. However, having purchased a smartwatch, Kogan does not offer the possibility of combining it with the phone to use it independently. So after some research, Vodafone was offering the best price between Optus and Telstra. As soon as the rechargeable plan was activated, the website and the app did not recognize my phone number. After three weeks of waiting and calling customer suppor...t every 48 hours (following their directions), the problem did not go away. In the three weeks of requesting assistance, no one from Vodafone Australia contacted me trying to find a solution. I, therefore, decided to activate Optus.
The most horrific service I have ever encountered. Also experienced dishonesty.
Ordered a new phone on plan 21/12/20 - Was advised 2 day delivery. This was perfect for me as I was travelling a week later.
Still have not received any communication, apart from original email stating order received
I called Vodafone 30/12/20 to ask what was happening. The guy on the phone said that it should not take that long. I asked him to cancel my order as I can't wait as I will be travelling next day. I decided to use my old phone with a prepaid sim.
He told me he would cancel that and I would receive and email within 24 hrs.
Poor service! Fraudulent account details!
Have requested on multiple occasions for my billing and tax invoice details to be corrected as their sales staff incorrectly set up the account. 3 months on and Vodafone claim they are unable to issue me with the correct account details on my tax invoice as apparently their system is unable to process this. So, for the last 3 months I am being invoiced with the incorrect details. Is this not fraudulent? Would think so.
Left an enquiry mark on my credit file
I applied for a $40 per month plan but didn't get approved which i was ok with but I'm not ok with the mark of the enquiry they left on my credit file when they did a credit check. Pathetic considering I've been on multiple Telstra & Optus phone plans over $100 per month & never defaulted on them. Back to Telstra it is!
Can't even send a email
Vodafone= not being able to use general internet services, not being able to use gmail, can't load videos, takes 10 minute to load a picture, and daily drop outs with no internet at all DAILY! I on average only get 1mbps witch as we all know is just absurdly slow I'm on a pre paid deal spending $50 a fortnight, and can't even watch a normal vidio let alone HD quality I even brought a new phone with a octoprocessor and surprisingly donesent help as Vodafone are restricting the service to a unusable point. I use to love and recommend vodafone but...will no longer as there all about the money and don't want to give anything back. Truly hope this service starts to look ahead like all the others have and give back something to those being loyal to there survice, the fact that I can't even use gmail whilst insuring my hotspot is turned off, closing all pages and restarting the phone and still not geting anything is quite appalling, and as we speak I live in the middle for Grafton one of the largest towns for a while and have no bars?? and it never goes over 2 bars, it donesent take a genius to realise these things are both infuriating and unusable , hope this helps those looking for a good fast cheap and reliable survice
VODAFONE phone with hotspot use
I use a Vodafone hotspot with my PC for internet (50 Gig plus 3 Gig to enable sharing with spouses phone etc). Used to be very good but last few months service has varied a lot from clear calls etc to NZ using apps and phone to frequent dropouts mid call. I have had two sim cards changed to check it and today I spent about 45 minutes using online chat to try and find out about what speed Im on plus why the service varies. No luck. Passed from one staffer to another and no answers. In store also not good and got clearer info from an Optus staffe...r (female) on trying to use WIFI hotpspot effectively. Phone service seems slower than before with lots of buffering to download short videos via Whatsapp etc. Won' t consider Telstra as they do not include international calls which is a necessity for me. A nusiance if they are the most reliable service.
Slowest mobile data - avoid
Download speeds (Hervey Bay) are extremely slow, resulting in time outs all the time. Not blind spots, happens everywhere. Company deserves its poor reputation and has not improved. Avoid.
Call drops and no network in Gungahlin ACT
Vodafone has the worst mobile in Canberra ACT specifically in city and Gungahlin areas. No network and call connections not working at all.
I ordered a new mobile on the 12/12/20
Told delivery would be the 15th then the 21st then the 29th, tried to discuss the matter explained to service person then got cut off this scenario repeating it self
Four times in 30 minutes, then promised
A resolution. Still waiting.
Questions & Answers
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.