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Vodafone

Vodafone

1.6 from 2,245 reviews · View Statistics

Reviews

1.2

20 reviews
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paul

paul

  • 6 reviews
  • 1 like

Vodafone charges

published

Watch you mobile phone charges with Vodafone if you dial up 121 , premium charges for this are $1.30 per minute and $3.10 connection , my 4 second call was $4.40 , cant imagine if i needed this service and it was a 20 minute call with them.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeYes
James

JamesGreater Melbourne (Outer), VIC

  • 4 reviews
  • 1 like
  • Verified customer

Worst service provider and nearly impossible to contact to solve a problem.

published

I cancel my monthly plan and got this email bill for three months. It's web site said this amount should be refund automatically but failed somehow. I rang 1300 for refund. I was waiting 30 min and gave up. I rang again after receiving the bill again. The operator in India told me refund will be made soon. Nothing happened. One month later I rang again with new same bill. After long conversation with the operator in India I got a service no. for refund processing. Nothing happened. This month I got again the same bill. I rang again and had long waiting and conversation. I wish this is my last call for refund. If nothing happens I go to www.consumer.vic.gov.au. I am sick of chasing $36.99 for 3 months.

Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$45.00
Included Data per Month10 GB
Store Locationonline store

Huge Disappointment

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$25.00
Included Data per Month25 GB

The reviewer stated that an incentive was offered for this review

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Tony

TonyDarling Downs, QLD

  • 5 reviews
  • 2 likes

Prepaid voucher

published

I bought a prepaid voucher. Activated it, I tried to access the internet, couldn't. When I did, I found it was all gone. I texted Vodafone. I got a poor response. They said my security code wasn't the same. I texted them the next day. They fixed me up with a new security code. And arranged for a new voucher.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$30.00
Included Data per Month4 GB
Store LocationGrand Central Toowoomba City

Their website is always under maintaining

published

I have been with this mobile provider since 2009. Now, I really get frustrated with their website and mobile app. so difficult to login. It's getting worse. Even if you just want to look at some simple information of their products. Always says, we’ll be back online soon.
We’re currently updating our site with scheduled improvements. Please check back soon.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$45.00
Included Data per Month20 GB
Store Locationonline
k allison

k allisonNorthern Region, NSW

prepaid internet robbery

published
Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Ken

KenSydney, NSW

Keep well away from Vodafone

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$30.00

There is no phone company more useless, and that's saying something

published

Don't assume their website is accurate. They will take your money, and only after they have your cash will they inform you of the truth. Refunds are a huge pain.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$40.00
Included Data per Month20 GB
Store LocationSouth Launceston
Sam

SamSydney, NSW

Bad company

published

Two months ago I am trying to amicably resolve an improper charge on my account, and so far I could not. worst care I've ever seen in my life. I don't recommend this crap to anyone

Value for Money
Product Quality
Customer Service
Transparency
Plan TypePost-Paid Sim Only
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

Physical Shops

Find out how Vodafone compares to other Physical Shops

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Victum

VictumAustralian Capital Territory

No stars at all: this company is full of scammers & fraudsters

published
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$45.00
Included Data per Month5 GB
FuhkDominos

FuhkDominos

  • 3 reviews
  • 3 likes

Illegal termination charges and automatically billing me $5 per day without notifying me.

published

I paid off my phone and switched to a month-to-month plan. When I called to cancel i was told I would have to pay an early termination fee for 4 months. Then, they started charging me $5 per day which i did not agree to or even know about, the only reason i found out was logging in to vodabone to check the status of my case.
avoid this company at all costs. charlatans.

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Andrew C

Andrew CGreater Melbourne (Metropolitan), VIC

Very misleading

published

If I could leave a zero rating I would. I had a prepaid sim with Vodafone and transferred it into my wife's name. It took us over 6hrs to get this done. We wanted to port the number to another provider, after 2 weeks of trying we were told by staff at a store the number was still in my name and that they would never change it no matter what we did. I would never use this company again.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$30.00
Included Data per Month2 GB
Victoria

Victoria

  • 8 reviews
  • 6 likes
  • Verified customer

Over charging no responses to complaints

published

I signed up with Vodafone $40 sim plan and $69 nbn plan. They did set up the nbn quite quick and the internet seems to be working well however, I am now being charged almost $200 each time when the bills should be $109 for both per month.

I have called and emailed to complained but no one is getting back to me.

I am now building my case against Vodafone because unfortunately I don't see this stopping over this past 2 months.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$40.00
Included Data per Month40 GB
Store LocationPerth CBD
Mohammad Ansari

Mohammad AnsariGreater Melbourne (Outer), VIC

  • Verified customer

Worst network, worst customer service

published

I was having so so much of problems with their poor network that I decided to move to Telstra(which is the best thing i did).
They still charged my account incorrectly after promising that I don’t have to pay anything now.
Now i have been struggling for weeks and weeks just to get the refund back to my account.
Have called them so many times, they always promise to process the refund this time and that never happens. By the way each call means around an hour of my time.
Haven’t got the refund yet, check the below screenshot and see how they fool the customers.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeYes
jasdeep

jasdeep

  • 2 reviews
  • 2 likes

very Very bad service - Just need money without any service

published

Always after money and no coverage.Slow network speed.Unlawful early termination fees.No support and no customer focus.I requested them to release my number but they refused asking me to pay early termination fee which they have implemented without informing me

Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$40.00
Included Data per Month40 GB
Store Locationonline
Physical Shops

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che

che

  • 2 reviews
  • 2 likes

worst service with vodafone nbn technical department

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$130.00
Included Data per Month80 GB

The reviewer stated that an incentive was offered for this review

Dave

Dave

  • 6 reviews
  • 2 likes

Out of 3 Aussie phone companies, by far the worst service

published
Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Ashna

AshnaSydney, NSW

Worst network

published

Worst network in australia is vodafone, never ever go with this network guys. I'm really fed up i have a contract otherwise i quit this and go with optus or telstra...

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$50.00

The reviewer stated that an incentive was offered for this review

Dave E

Dave E

  • 2 reviews

Bad service and very bad internet.

published

I joined Vodafone after 3 days of very bad internet I and reception rang customer services got the runaround, 30 day satisfaction guarantee they refund your money rubbish! they kept my money then sent a bill for $8 dollars for porting my number to another provider when I left after 1 week. Used a boost even with full reception still very slow to no internet

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Plan Cost per MonthA$50.00
Included Data per Month60 GB
Store LocationOnline
fair value

fair value

  • 39 reviews
  • 31 likes
  • Verified customer

Cheap for a reason

published
Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeYes
See all Vodafone reviews

Questions & Answers

decks

decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
Fred K.

Fred K.asked

Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.

No answers
Jorge V.

Jorge V.asked

is the Keep Talking Plus Phone Insurance offered by vodafone (15 dollar/month) a good option??

1 answer
Prathamesh S.
Prathamesh S.

Yes. As it covered Accidental Damage protection, Lost & Stolen

Get an answer from our members

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes

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