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Vodafone

Vodafone (page 2 of 11)

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Daveant

Daveant

  • 2 reviews
  • 2 likes

Internet very slow. Frequent drop outs. Can't register for Vodafone.

published

What has happened to Vodafone? Internet works on and off. Previously worked well. Can't register for My Vodafone. SMS to get a password never arrives. What is happening? 30 words.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
APG

APGGreater Melbourne (Inner), VIC

  • 6 reviews
  • 3 likes

Disrespectful and Rude Customer Service

published

Overcharging customers and no reversal options. The network is unreliable and customer service is rude. They will only ask you for a review or rate the customer care experience if you had a positive outcome. That’s not an ethical business model.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$60.00
Prakash

PrakashGreater Melbourne (Inner), VIC

Bad experience

published

Very poor network service , Need to improve Your network quality. I have very bad experience with vodafone.please provide quality service to your customer. Very very bad experience with vodafone thanks.

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$60.00
Included Data per Month100 GB
Store LocationVIC
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Shane

ShanePerth

  • 29 reviews
  • 12 likes

Always goes back to original price

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$35.00
Included Data per Month5 GB
Store Locationonline

Vodafone is no.1 cheater in Australia. They are fraud.

published

Vodafone is no.1 cheater in Australia. I got prepaid SIM, I got 60GB data first, they told me that I could get 60GB(35GB+25GB bonus) every month if I setup my plan on auto recharge. Upon 2nd recharge they didn't acknowledged that offer instead gave me 45GB. Then I ordered for postpaid Sim, 100GB for $45 monthly plan, after accepting that order they only gave me 60GB for $50. Vodafone is fraud. Also speed is very slow, 4g is not 4g. When you call Vodafone , all support by Indian people. No manner

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$50.00
Included Data per Month20 GB
shane

shane

  • 2 reviews
  • 4 likes

These guys have gotten worse in every way. U get what u pay for.

published

These idiots have gotten worse over the last year or so. When my hi speed data is finished i can't even Google. I was not like this a year ago.
When u ring them it goes straight to India. So your already angry then you have to repeat everything u say to someone from India that doesn't understand Aussie english.
I'm changing to Telstra. I will pay more for less stress.
Vodaphone has gone down hill.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Included Data per Month100 GB
Store LocationSHAILER PARK
Sudarshan I.

Sudarshan I.Sydney, NSW

  • 2 reviews
  • 1 like

Vodafone Australia - The worst telco to deal with

published

Vodafone is the worst service provider in Australia. They have partner stores who dont know a thing. A simple thing such as unlocking a prepaid device by paying a fee needs the customer to talk to a dozen people, with no resolution. Have been a postpaid customer 3 years ago, thought they were better....But now they are down the drain. After speaking to their customer support for 24 minutes, the response that I get is, I have to go back to another Vodafone store. Avoid Vodafone. Avoid Vodafone store in Seven Hills, completely useless

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Store LocationSeven Hills
Ed s

Ed sSydney, NSW

Customer service have no idea

published

Several weeks ago i chaged mobile phones my number stayed the same however i was unble to copy my email because i had forgotten the password. I set up a new email notfied vodafone by the myvodfone app and followed up with phone call to ensure that i did it right i was assured that it did.
I am receiving emails including my monthly bill at the old email address.
I phone customer service today to ask why. I got quicly frustrated by questions this soon turned to anger so i hung up.
I am now seriously considering going to another provider who is not attached to vodafone

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$35.00
Included Data per Month9 GB
Store LocationMt ANnan
Missymoo

MissymooGreater Melbourne (Outer), VIC

  • 10 reviews
  • 10 likes

Denied.

published

Simply declined upon application of a plan. Have been a prepaid customer for years. Deciding to change providers to someone willing to give me a chance. Honestly pretty disappointed. My credit history isn't that terrible.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Included Data per Month4 GB
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Neb-Maat-Re

Neb-Maat-ReAU

  • 40 reviews
  • 60 likes

Appalling service - ludicrous attitude - inexplicable response

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Zerp L.

Zerp L.Southeast, SA

Can I don't even put an start? it's awful service.

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Josh Oslopov

Josh Oslopov

  • 3 reviews

Useless Customer Service

published

At least 25 Minute waiting time on the phone is not good enough, hire some staff you tight arses !

Coverage is good and they will give you all the time in the world to sign you up but heaven forbid you require a change to your service.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$59.00
Included Data per Month60 GB
Store LocationNorthcote
Joe

JoeCanberra Central 2602, ACT

Overpriced, automated charges they won't tell you about, bad service.

published

Worst carrier in Australia. After years (10+) of bussiness with Vodafone I ended up getting shafted and having to move carrier. High prices, automated charges and restrictive and overpriced plans. Use Aldi or Optus, better service, better prices.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$40.00
Included Data per Month1 GB
Store LocationOnline
barry

barryGreater Melbourne (Outer), VIC

Plan sim

published

Honestly dont go with vodafone the Worse worse Worse internet connection cant even get any network in any where in Melbourne called them about it and i was told to use my wifi to make calls Worse customer service!! I give them 0 star!

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$45.00
Included Data per Month36 GB
Veronica

VeronicaSydney, NSW

Worst telco service I’ve experienced in 20 years

published
Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Physical Shops

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Sharee

ShareePerth, WA

  • 4 reviews

Dam useless!

published

Once again the Vodafone pocket Wi-Fi has died.. this is the 3RD one!
Will NOT be paying for it any longer. Will take as far as I have to legally. Why the hell should I pay for a product that we can't use!
I don't think it's in the contract to continue paying for faulty products.. unable to use for over 3 weeks again.. yet the bill still comes in..

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per MonthA$59.99
Included Data per Month0 GB
Store LocationMandurah
Mehdi K.

Mehdi K.Greater Melbourne (Inner), VIC

I have no words to say how bad this service provider is.

published

The customer service officers are the worst and they need to use their manners, they have no phone manners they have the worst way to explain things and they can't help you because they are terrible.

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Safie

SafieMid North Coast, NSW

  • 11 reviews
  • 10 likes
  • Verified customer

Stay away

published

Bought a starter pack and never received it. Have called 5 times and all they do is say I will put you on hold for 1 to 2 minutes and leave you there for Half an hour! Unable to get a refund for an item that never arrived.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Store LocationPORT MACQUARIE
Kal

KalSouth East Queensland, QLD

  • 4 reviews
  • 1 like

Worst. Minus Score Rating!

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Store LocationOnline
Jaycee C

Jaycee CSydney, NSW

  • 9 reviews
  • 5 likes

Abysmal Customer Service

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
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Questions & Answers

decks

decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
Fred K.

Fred K.asked

Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.

No answers
Jorge V.

Jorge V.asked

is the Keep Talking Plus Phone Insurance offered by vodafone (15 dollar/month) a good option??

1 answer
Prathamesh S.
Prathamesh S.

Yes. As it covered Accidental Damage protection, Lost & Stolen

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Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes

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