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Internet very slow. Frequent drop outs. Can't register for Vodafone.
What has happened to Vodafone? Internet works on and off. Previously worked well. Can't register for My Vodafone. SMS to get a password never arrives. What is happening? 30 words.
Disrespectful and Rude Customer Service
Overcharging customers and no reversal options. The network is unreliable and customer service is rude. They will only ask you for a review or rate the customer care experience if you had a positive outcome. That’s not an ethical business model.
Very poor network service , Need to improve Your network quality. I have very bad experience with vodafone.please provide quality service to your customer. Very very bad experience with vodafone thanks.
Always goes back to original price
In the area of Maylands very bad reception for Vodafone mobile and Vodafone wifi.
Another friend of mine has the same problem and he lives in the same area perth metro been like this for
Another problem that happen to me when using Vodafone sim that i did not like at all as when your contract is up with them normally 12 months it reverts back to the undiscounted price.
As i've used another mobile company and theirs stayed at the discounted price all the time i was with
them and did not revert back to the original price.
Vodafone is no.1 cheater in Australia. They are fraud.
Vodafone is no.1 cheater in Australia. I got prepaid SIM, I got 60GB data first, they told me that I could get 60GB(35GB+25GB bonus) every month if I setup my plan on auto recharge. Upon 2nd recharge they didn't acknowledged that offer instead gave me 45GB. Then I ordered for postpaid Sim, 100GB for $45 monthly plan, after accepting that order they only gave me 60GB for $50. Vodafone is fraud. Also speed is very slow, 4g is not 4g. When you call Vodafone , all support by Indian people. No manner
These guys have gotten worse in every way. U get what u pay for.
These idiots have gotten worse over the last year or so. When my hi speed data is finished i can't even Google. I was not like this a year ago.
When u ring them it goes straight to India. So your already angry then you have to repeat everything u say to someone from India that doesn't understand Aussie english.
I'm changing to Telstra. I will pay more for less stress.
Vodaphone has gone down hill.
Vodafone Australia - The worst telco to deal with
Vodafone is the worst service provider in Australia. They have partner stores who dont know a thing. A simple thing such as unlocking a prepaid device by paying a fee needs the customer to talk to a dozen people, with no resolution. Have been a postpaid customer 3 years ago, thought they were better....But now they are down the drain. After speaking to their customer support for 24 minutes, the response that I get is, I have to go back to another Vodafone store. Avoid Vodafone. Avoid Vodafone store in Seven Hills, completely useless
Customer service have no idea
Several weeks ago i chaged mobile phones my number stayed the same however i was unble to copy my email because i had forgotten the password. I set up a new email notfied vodafone by the myvodfone app and followed up with phone call to ensure that i did it right i was assured that it did.
I am receiving emails including my monthly bill at the old email address.
I phone customer service today to ask why. I got quicly frustrated by questions this soon turned to anger so i hung up.
I am now seriously considering going to another provider who is not attached to vodafone
Simply declined upon application of a plan. Have been a prepaid customer for years. Deciding to change providers to someone willing to give me a chance. Honestly pretty disappointed. My credit history isn't that terrible.
Appalling service - ludicrous attitude - inexplicable response
Vodaphone don't appear to monitor these reviews and clearly don't care so there isn't much point posting this - but I will anyway.
My family have had 3 plans with Vodaphone for several years: wife $40 phone & SIM, daughter $40 phone & SIM, me $15 SIM only.
My very old phone died, and I thought it would be easy to simply buy a new one and transfer the SIM. Unfortunately the smallest I could make my SIM was "micro" and most phones now require "nano".
We contacted Vodaphone to get a replacement SIM. Spent a fruitless half an hour plus in onli...ne chat with complete twit who was obsessed with selling me a new phone plan and upgrading me to a $40 SIM plan that I did not want, couldn't tell me how much the new total would be (it came up different every time he added it up), kept saying he could send a new SIM but wouldn't actually arrange it when asked and in the end almost cancelled my daughter's plan for some reason. While arguing with the first twit I jumped online on a second PC and arranged a replacement SIM with another person - it took 5 minutes. I specifically asked if we needed to activate the new SIM and was told it was pre-activated.
Can I don't even put an start? it's awful service.
I was vodafone client for years, no problem. Then I wanted to upgrade my services but requested a no lock in contract but end up getting it (I was unaware of) then not even a month in, I started to get Vodafone messages saying they were no longer providing service in my area (I am in rural Australia), the messages were quite harass, every fortnight even. Ok, not problem, went to a vodafone shop to make sure if I could change to another mobile provider without incurring in extra payment, they said yes, no problem. NO ONE ever mentioned about get...ting bill for. Months after a months still getting bills for a SERVICE they hasn't provide and ALSO they forced me to get out of this. CALL CENTER is useless and said to me I shouldn't listen what they said in the vodafone shop!!! I mean are you serious? it's your OWN vodafone team! he said I should just call them, well guess what? when you search the vodafone website, there is no CALL CENTER number! You need to find it other ways. WHAT A AWFUL HORRIBLE SERVICE. It feels like scam!
Useless Customer Service
At least 25 Minute waiting time on the phone is not good enough, hire some staff you tight arses !
Coverage is good and they will give you all the time in the world to sign you up but heaven forbid you require a change to your service.
Overpriced, automated charges they won't tell you about, bad service.
Worst carrier in Australia. After years (10+) of bussiness with Vodafone I ended up getting shafted and having to move carrier. High prices, automated charges and restrictive and overpriced plans. Use Aldi or Optus, better service, better prices.
Honestly dont go with vodafone the Worse worse Worse internet connection cant even get any network in any where in Melbourne called them about it and i was told to use my wifi to make calls Worse customer service!! I give them 0 star!
Worst telco service I’ve experienced in 20 years
Internet coverage and phone reception is terrible. My work calls constantly drop out, which is highly unprofessional, and my web calls overseas do not last longer than 2 minutes. This is just plain disruptive and frustrating. The best Vodafone offered me is a 50% discount for a service I could not use 100% of the time. My work is my livelihood, also keeping in touch overseas with family is of paramount importance to me, and Vodafone service is completely useless in meeting these needs. I have spoken to Vodafone 3 times so far, only to have cust...omer service take me through various Unsuccessful trouble shooting steps, to then tell me theres Infrastructure work going on in my area. Dear Vodafone, why couldn’t you be more honest and up front about works in my area, instead of wasting my time on 3 different occasions for at least an hour each time, while requesting me to perform silly and unnecessary reboots on my phone. My last call with Vodafone was barely audible, and the rep tried to explain audio issue came from his end, when it was actually the Vodafone network sitting on one reception bar on my phone. Needless to say the call then disconnected. I think one month of ongoing issues is too long without a resolution. When Telstra and Foxtel undertake any type of maintenance work I’m informed well in advance and usually services resume within a day. Whereas with Vodafone I’m never notified, I only find out once I experience connectivity issues, and then not provided an ETA when I report those issues. You can’t expect to charge customers for a non existent network and poor service - the customer has chosen you over other competition and is entitled to equal or better market standards, they are after all paying you for this!
Once again the Vodafone pocket Wi-Fi has died.. this is the 3RD one!
Will NOT be paying for it any longer. Will take as far as I have to legally. Why the hell should I pay for a product that we can't use!
I don't think it's in the contract to continue paying for faulty products.. unable to use for over 3 weeks again.. yet the bill still comes in..
I have no words to say how bad this service provider is.
The customer service officers are the worst and they need to use their manners, they have no phone manners they have the worst way to explain things and they can't help you because they are terrible.
- Verified customer
Bought a starter pack and never received it. Have called 5 times and all they do is say I will put you on hold for 1 to 2 minutes and leave you there for Half an hour! Unable to get a refund for an item that never arrived.
Worst. Minus Score Rating!
Just don't bother! I was treated so badly as a new customer. No one could give me answers to a SIM that couldn't be activated and a NBN bundle. Very hard to connect with heavy credit checks. I was bounced around so many of their so called departments I felt like a basket ball! I ended up with no connection, no solution and no answers. Vodafone customer service was so substandard that they didn't even know what day of the week it was! They were good at extracting your information tho and saying sorry every 2nd sentence. The whole experience has ...left me feeling angry, frustrated and anxious about giving away my personal details. After 16hrs over 3 days on hold and chat I cancelled the service as it was just to hard to connect with this super bad telco...Never again vodafone! If I could give vodafone a -10 star rating it would be to much! Please don't go past this review as I did with others...their cheapish rates are just not worth it! The bad reviews here are 100% correct.
Abysmal Customer Service
My husband and I stay with Vodafone because we get reasonable mobile coverage in an area that generally has poor reception. Neighbours using other providers are often unable to get reception from inside their homes.
We certainly don't stay with Vodafone because of their customer service. We've always had issues with calls to their customer service area which appears to be in India.
Call drop outs mean repeated explanations to numerous operators who are often rude or difficult to understand. If one area is unable to help we're transferr...ed to another, and then another, often being cut off along the way. It can take over an hour to have a simple problem resolved. My latest issue with them was that my phone was receiving promotional messages from Vodafone, these were addressed to my husband and I couldn't understand why. Although both phones were initially on an account in his name that ceased in 2017. After that I changed my phone to a new plan with Vodafone, they were meant to put this into my name. To have the issue resolved I turned to live chat. I now have some hearing loss and didn't want the usual call centre rigmarole. Live chat worked reasonably well and I finally established that although our phones are on separate accounts they're both in my husbands name. How to get this fixed? Make a phone call.
Questions & Answers
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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