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I ordered a sim only plan online two weeks ago and what I first don't like is how they ask for your mobile phone as a mandatory requirement for the order to go through. Like for my case, my old phone plan and phone number have expired that's why I am ordering a new plan, asking for my phone number is absolutely nonsense. Calling them is worse, they kept on transfer you through departments and after transferring you they would ask you the same thing which you have to explain. nothing has solved from the call as they said simply just wait? textin...g them is no different as they transfer you through departments and not bothered to read the old conversation, the guy who I chat to eventually pretended that I have been disconnected for too long and leave the chat? Wow absolutely best impression ever.
Service is unreliable, so is tech support
My voicemail randomly stops working & when people try to call me they are told that my phone is off when it's not. Technical support said that they would look into it and would call me in about two days. A week later after no call and phone not working I called again. After talking with the tech I was put on hold & then hung up on. No call back.
Dealing with Vodafone: An unmitigated nightmare
For the last three years or so I've been using Vodafone's mobile broadband. I've used the 4G PocketWifi device. It's great portability and ever so slightly lower monthly cost than NBN, so while the value might not be great it's also a plan that really suits me as I don't use much data.
However: service frequently drops out, several times every internet session. Internet speeds vary. Now when I tune in for Zoom meetings or teleconferences, I either just use my phone or use my phone hotspot as the vodafone service is so unreliable (or rather, rel...
Do not put up with vodafone
worse experience ever. I would give 0.1 star if they have the option. First i would like to say that i was a loyal customer with vodafone for 10 years and I did not make any complain over the 10 years even though their signal voice call is terrible and the 4G disappear on your phone from time to time. I'm on a $45/month pre paid plan which includes 1000 minutes overseas phone call coverage per month. From 12th June till now, I'm having issue calling overseas. The call disconnected immediately after dialing or no sound or respond after dialing. ...i reported this issue to vodafone a month ago and they could not fix this issue till this second. After a month telling me they are trying to fix the issue and asking me the same question everyday over the phone, today the technician called me and told me they could not identify the issue from their end and the problem is from the other side overseas. The most ridiculous excuse I have ever heard. I have asked my family and friends in Australia to call the few same overseas numbers that i could not reach using their mobile and their sim card, and all the calls were connected without any issue. And i have tried to put my sim card into their mobile phone to make overseas phone calls, and not succeed. Clearly something wrong with my network (I have replaced a new SIM card at Vodafone shop Recently but still can not make overseas phone calls) , but vodafone told me anything could be wrong with other factors but nothing is wrong with them. One of the staff on the phone offered me $10 credit back into my account to compensate me for wasting all my international call coverage last month. I received a SMS message from vodafone saying a $10 credit will be in my account in 24 hours but it is 2 and half days later and not a cent has been transferred to my account. I could not believe as a big company, they would rather lose their reputation over $10 than save a loyal customer who has spend over $12000 in the past 10 years. I'm so done with vodafone. If you consider to choose a provider, please think twice before you put your trust and money on them.
- Verified customer
Customer services [name removed] gave wrong information. Missing credit which she claimed used up. Credit turned up again after a while. Instead of apologising, made up stories as she went along just to avoid giving back the credit. The audacity to claim, "I'm looking at your data usage in front of me and your credit was used up."
The process of calling into customer services was a hassle. The automated voice will ask for your phone number and passcode. When the customer services staff answers the call, she asked again. So what's the point of the automated message asking in the first place?
Took me close to an hour including writing this complaint to sort things out. Vodafone had failed before and is now failing again.
Worst customer service ever
After having been with Vodafone for over 10 years, I've decided to cancel my service. At first I couldn't get hold of any customer service representative on the phone so i went into the Mandurah branch to get help there. The first person dismissed my request by saying he couldn't do anything for me. Another employee said that she can cancel it for me and she did it. I didn't get any reference number but thought that my issue was solved until I got more bills. I then called customer service and was again told that they couldn't do anything for m...e. I will now be contacting the Ombudsman to get my problem resolved. Wouldn't recommend Vodafone to anyone. If you would like to call me about this, I would be happy to speak to someone that can speak English and has more authority.
I hate Vodafone. .
Nothing positive to say after being a customer for 10 years. Terrible value and service. I hope this company goes bankrupt and burns in hell. I once year’s ago went 2 GB over my data plan was charged $2000, or $1 per megabyte. It was then shortly changed to what it is now $10 per GB, but clearly reducing the amount I and so many others were charged was out of the question. Criminal behaviour, customer service is overseas so you might as well talk to a robot. Poor value on prepaid and coverage is probably the worst of all companies. I genuinely hope it goes down and it probably will
Simply designed to rip you off
FACT 1: I paid for a My Credit Top Up and the store at Campbelltown Mall instead loaded on Pay As You Go and it was all gone in 1 day , despite me having a pre-paid credit of 5 days , it was used on data
No refund No hlep
3 visits to a Vodafone shop in the past year to prove my identity and re set my pin to exactly the same number and told again today that customer resolutions cannot help me as they cannot identify me .
This has happened to several friends and family and we are now certain it is simply a way for Vodafone to RIP OFF the vulnerable!
Left Optus and moved to Vodafone. Tried calling them today and was hanging on for 1 hour 20 minutes and had to hang up as there were no signs of them picking it up. They are hiding behind Covid19 which is crap. They have taken this opportunity to reduce cost by cutting staff. Will need to move somewhere where there is service but where? Everywhere you go in Australia it is becoming this. They just don't care because everyone dishing out bad service. These company does not do your heart any good.
Nerver again its NO NO No
I give ring more then 15 time to fix my problem and each and every vodaphone costumer says it will be fix in 24 hrs to 72 hrs but it never happen i am enough with voda phones tata bye bye voda phone me and my all 14 family and relatives are going to change plane today
And no never with you again voda
User unfriendly website.
I have been with Vodaphone for 18 months on a sim only plan since I scrapped the landline. The service itself has been faultless, however since I can't understand foreign call centre staff I went online to choose a GB upgrade and found their website so confusing and biased to new customers I ended up changing to another carrier who had an easy to understand website, and had my phone number ported within 24 hours. So long, Vodaphone.
I bought a prepaid voucher. Activated it, I tried to access the internet, couldn't. When I did, I found it was all gone. I texted Vodafone. I got a poor response. They said my security code wasn't the same. I texted them the next day. They fixed me up with a new security code. And arranged for a new voucher.
Two hour wait time???
Been on hold for TWO HOURS WITH NO ANSWER!! It is ridiculous that such a big company has such bad customer service and so long of a wait just to receive a simple bit of help. 'We are prioritising people with..... enquiries' If I've been prioritised I'd hate to be one of those that haven't been. Vodafone doesn't care what your issue is or how stressed it's making you. You're one of the biggest telco companies in the world. DO YOUR JOB. Sick of the sorry of keeping you waiting message and the crappy music.
Terrible provider with no customer service
Vodafone has almost no customer service whatsoever. I am actually surprised that they do not even have an email address you can email or an online chat option. If you have any issues you have no choice but to call and be on hold for indefinite periods of time. If you are unable to get through and still have issues with your phone they will continue to charge you. In that sense there is little incentive to address your problems promptly.
Questions & Answers
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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