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Auto Recharging 2 days early
I am on an unlimited plan which is automatically recharged every 35 days. For the last 6 months my recharge date on my app is actually 37 not 35 but will auto recharge 2 days before the date given. I have lost all the data i had left every month and have spent hours upon hours trying to get this fixed wuth no resolution. I wonder hiw many others are being ripped off without even realizing it. The recharge date should match the actual date of recharge and not to be done 2 days earlier.
I've just had an excellent experience with Revesby Vodafone. Adam changed my phone over to the 60GB red plus plan for $50 each month. I watch ABC iview on my phone and I hotspot to my laptop, so this is ideal for me. Adam was patient and professional as he worked through my request. Thank you Vodafone and Adam.
no customer service during Covid-19
My NBN have been playing up for almost a week and that it went on and off every now and then. I tried not to pick up the call to ring as I expect there will be some waiting time and Vodafone still surprised me when I finally made the decision to call.
40mins waiting resulted with nothing only with a repeated message that they only help you if you have a not working NBN. I am working from home and home Internet is crucial to me as my company use IP phone PC app to make calls with the customer. I can't imagine how my customer will be annoyed if ...
simple question to ask
simple question to ask how does one activate a service where you spend 90 minutes on the phone trying to activate? Oh ok we live in the times of COVID 19 you have to he patient your request is not a priority. Still ok to take a person's money and not he able to service such a service
Next to no service for six months. Technical support processes created a loop of me chasing them and then them chasing me - completely incapable of making any progress. Made unnecessarily difficult to get a refund on the pay-as-you-go service I was using. Kept trying to blame the phone, but service has been fine since I changed to Telstra.
Nastiest company ever. "nbn" works like dog crap.
I would rather crap in my hands and clap than endure another day of their crappy internet that cuts out twice every hour. If I'm paying for THE top plan, I expect it to work without dropping out every 2 seconds. And when it does work, it's a quarter of the promised speed. Sort your crap out you incompetent imbeciles. I'm pretty sure all the people working at vodafone all have too many chromosomes. Avoid vodafone at all costs
Cannot activate, cannot refund, was told it was a forfeit
I purchased 50 prepaid SIM card valued at $50 each on 2017. I clearly told your staff that it was for reselling purpose for an university welcome program and it must be activated internationally. And your staff confirmed that it could be fully refunded if not sold. However, there was problem about activating the cards internationally. I went back to the store but was told by the manager that it could not be refunded as the previous staff was not properly trained. I requested a confirmation re the receipt of my incident report via email by the m...anager on October, 2017. I was also told that the SIM card showed expired and could not be activated, while they are all officially sealed without any indication that it has an expiry date (the recent version has but the old version don't). Your store staff told me that it was a forfeit. I could not understand that while not any sign (neither orally nor show on the product) mentioned it could expire, and none of the product was used in any way, but I need to pay full price for them. Store location: Vodafone in Canberra Centre Manager name: Richard Usher
It is a disgrace that a telecommunications company Cannot be contacted
I have been with Vodafone (Hutchinson, 3G, Orange, etc) for 20 years.
My friend and I have same phones, and similar plans.
I have been on my current plan for over 12 months, and due to a mistake by a Voda employee, they had to start a fresh plan a few months ago
(A few months ago I rang Voda, with authority to act on my friends behalf, to make changes to his plan. The Voda employee did all the changes but to the wrong account. We managed to undo most of the damage, but due to Voda's tight rules they had to restart my plan)
I now wish to change ...
Vodafone refuse to disconnect my number.
So far ,I've asked customer service 3 separate times to disconnect my voda prepaid number and still they refuse to do so because their customer service people use my number..there's a JAMAL sharing ownership of my number..I've had lots of calls from businesses asking for Jamal. Every time i get a new voda number this happens...
Their website is always under maintaining
I have been with this mobile provider since 2009. Now, I really get frustrated with their website and mobile app. so difficult to login. It's getting worse. Even if you just want to look at some simple information of their products. Always says, we’ll be back online soon.
We’re currently updating our site with scheduled improvements. Please check back soon.
Cannot cancel post-paid phone plan as I am low priority
I called them yesterday, and according to their initial phone message "they will only attend to high priority issues" and mine was not one of them. After going through some steps, yes that's what the auto-phone message said "good bye". I went online there is no option. I went to Vodafone store below my apartment, they said they cannot cancel phone connections and they themselves are frustrated as even online chat is not working. So what am I supposed to do, pay for April bill because I am stuck with them? I thought companies like Vodafone are making profits in these times when customers need phone and Internet and they are acting like victims and have shut down their service.
There is no way to cancel your plan with VODAFONE unless you call them 10 times
last week I've contacted vodafone, applied for NBN and I asked them to cancel my vodafone Pocket WIFI ($15/month) because I dont need it any more. They told me DONT WORRY, wait for your nbn modem to arrive, then give us a call and we will cancel your pocket wifi asap. Ive received my modem on Monday and since then I'm calling Vodafone, lines are busy, they dont put me through. Ive visited 3 vodafone stores asking them to cancel my plan but they all said this can be done just over the phone! there is no online or In-store cancellation. This is a...bsolutely a rip off, unethical and very very frustrating. they are literally locking down the customers. There is no way out. I just want to cancel 1 plan out of my 3 Vodafone plans and simply I cant do that online or in store. Im very frustrated with their customer service and do not suggest Vodafone to anyone in Australia.
The worst network ever!!!
I just switched to Vodafone coz they had really good deals and they are cheaper than other networks. But seriously their network coverage is so bad. I m in Melbourne and they don’t have good network in major suburban areas...like Footscray, sunshine, even Docklands. If you go further down towards the western suburbs, it gets even worse. I am definitely switching my network providers. Never going to back to Vodafone again, everrr!!
Questions & Answers
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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