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My Vodafone down for weeks
I am trying to get a copy of my last bill, but My Vodafone has been down for weeks and the call centre cant provide anymore info other than "yes it is down". They then proceed to change the subject. Cant print out any bills or see of my charges. Yet hold me to paying a post paid bill by the due date of which I cant see what I am being charged for. They are criminals.
Signal problems getting worse
I moved from Telstra to Vodafone based on better value on the plan. I own my mobile outright and was after a SIM only. The first 12 months were fine, not the greatest reception in the CBD but that is expected. However the last 4 months there have been constant problems with reception. I can barely use the internet on my phone, there a constant lags, and over the past few weeks phone calls and text messages are not being received. I know this because my friends and family have shown me proof they tried to call and text, but nothing is on my phon...e call log at all. Unfortunately Vodafone have not been able to assist, and since the SIM plan is no longer fit for purpose I will be returning to Telstra. They may be more expensive but at least I know it works.
Vodafone Starter Pack
Vodafone Starter Pack is rubbish, DONOT buy it unless you know how it works. Purchased the pack from Coles, inserted into my phone, tried to activate but couldn't succeed. After long wait while calling call centre, it came to know that the seller "Coles" had to scan both barcodes (which obviously they should know, but they didn't) and top up additional $10 while purchasing in order to activate, which is NOT mentioned anywhere in the product. Just wasted my time and money. Why the government regulatory bodies punish such thugs.
Have been with them for over 20 years. Very foolishly. Reception was always bad, and continues to be poor. A few years ago with a dual SIM phone I added an ALDI Sim and couldn't be happier. Should've ported my number in the first place but I was unsure whether the Aldi SIM would be any better. I was on a very expensive prepaid with Vodafone and it wasn't until I made contact that they offered a better plan but still expensive when compared with ALDI. Furthermore, Aldi gives upgrades automatically, no need to ask. Must admit I am a bit lazy but will port my number to another carrier to get rid of Vodafone after all. I stuck with them hoping they would improve but alas it hasn't happened nor is it every likely to.
When signed plan, have to pay even I don't use it
Vodafone is treating customers with suspended service.
I signed contract for more than 12 months month-to-month contract and I called them to hold service for 1 month due to traveling. First call the guy said can only suspend since the starting of next bill the 1st Feb for my bill and have to do at least 1 month March, while I travel on 19 Jan and back 22 Feb. I ask is there other option? He said no. Until I raised my voice and say why I could do that before with another number service and now I have to pay for everything even I don't use it. T...
- Verified customer
Terrible Experience From Vodafone Australia
We have had a terrible experience from Vodafone postpaid mobile service. We have been their customer for almost 9 years. But when we finalized the account they charged us one-month extra mercilessly for a 2 days delay in cancellation. Will never ever use their services anymore
Poor customer service and no way to complain about that
WORST COMPANY IN AUSTRALIA
Okay so where should i start from ?
I order a sim from the website 4 weeks and it never arrived...4 times calling the support and no care then at the end they said go to the sotre
After going to the store no help and eventually they give me the sim ....i get back and the sim doesn't work...DO NOT GO TO VODAFONE or you will have lots of anxiety and stress...absolutely bad company
Extremely bad customer service
No online chat or email contact available. Call Center is all they have, they don’t give a crap about loyal customer who stayed with them for 10 years, all they want to do is to trap them in new plans which is not that competitive. I asked for a $15 late payment fee waiver because auto payment didn’t go through, customer service didn’t record this credit in notes, then after a month I got a bill with this $15 outstanding, but I was not with Vodafone anymore because too tired of their “call center” ( every time takes half an hour at least to tal...k because they always want to keep you in another higher plan), now they deny they gave this credit over the phone and refuse to give the credit. No respect for their reputation themselves, terrible Customer care experience along the years with them. Never come back!!!
Purchased 2 samsung phones to get unblocked. Was firstly told that it was a free service to get unblocked. Then told that it will now cost $50 per phone to get unblocked. Very upset about that. Then i am trying to unblock the phone as per instructions and it does not work. Then i have to fill out form and wait up to 48 hours for some clown to call me back. If i ran my business like this i would not have a business. For some reason it is quite ok for them to run their business like that. Stay away
Worst service that I had in my life. Pushy sellers are good at locking you up in a contract and rip off.
Network coverage is okay.I didnt
experience frequent dropouts.But the price is expensive while there are many better options in different service providers.
Download speed is okay. Sometimes can be slow. Overall okay.
Terrible service - Technical and customer support and poor mobile networK!!
Ongoing issues poor network service. For over 2 months, technical gliches of not being able access to my account, app, usage etc. Have had the inconvenience of having to Identify my identity and updating details at Voda store over 5 times but the issues still unresolved!
When I finally had enough of the above, my
Attempts to port out to another Telco is made impossible! Every attempt to leave Voda has been unsuccessful! Their is system keeps saying my number is inactive, yet they have continued to direct debit my account! I get calls to from ...
Let me tell you about my ongoing frustration with this useless company. Every time I come back to AustraliaI have ongoing issues with their service. Here is my current experience. I went into the store in World square in Sydney to get a sim card. I showed my passport. The man in the store (the shorter asian man) told me that my passport wasn't enough ID. He made me go back to my hotel and get my medicare card. On returning, the other gentleman who served me (the other guy was busy) told me that my passport was enough. Of course I asked ...why I was sent back to my hotel. Then, my phone is connected and at no point did they give me a pin. This means that I could not easily get through to vodafone. I was promissed two days ago that someone would call. They never did. I just tried to get through three times but without a PIN it kept disconnecting to me. I finally get through and to access my account they needed to confirm my passport number. I read it out and the rep said that it was not right and that she could not access my account. She told me to go into a store. Well without a car that means that I would have to get a bus and pay for that. For what??? Because the incompetent person in the store put in the wrong passport number. Seems that's just a very difficult thing to do. Every time I call customer service I get Indian men who are very very very rude and quite patronizing. I do not know why I continue to bang my head against a wall and use this USELESS company. Seriously. I am in shock that Vodafone is this incompetent. My brain cannot process this. Now I need to go in to a store and show my passport which is what I used as ID to open the account. Just disgusting!
Data speed is the worst
Data speed wise, its a ripoff. There were times I couldn't open a basic webpage and speed can be really really slow, even in sydney CBD. If you are looking for even a basic internet speed data plan, avoid Vodafone. What is the point of more data if you cannot even open a simple page when you need it. I had to reset network setting frequently just to make it work. I was never able to update any apps in iphone just because the download speed was so bad. Once I switched to Telstra , I realized how bad vodafone is for data speed. I would have given it -10 negative ratings if I could.
They looked me out of account
Vodafone locked my out of my account so I couldn't check my account details or make payments. They did not inform me there was any problem and when I rang a week later they wouldn't help me and told me I had to go into a Vodafone stall to sort it out. It is inconvenient for me to try and get to a store but they refused to help over the phone. I can see this also happened to the person below. They tried to tell me over the phone it was some kind of protection for my safety and that they had informed me, but I never received any message from Vodafone!
Call centre was rude and then hung up on me
I called Vodafone regarding their online promo and was spoke to extremely rudely by Silva. He kept on insisting that I was referring to an expired Black Friday deal and condescendingly asked me to "direct" me to the deal which I was referring to online. Where it stated in a big red banner on top of plans "ONLINE OFFER" - when I tried to explain it to him he just spoke over me and hung up on me. Rude!
By far the best telecom in Australia. I experience the highest speeds with Vodafone (up to 500mbps) where as with other providers I get max 50mbps. They have no hidden fees like Telstra and Optus and have the cheapest plans, unmetered data and the cheapest roaming in Australia.
I highly recommend.
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
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