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Vodafone

Vodafone

1.6 from 2,271 reviews · View Statistics

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Dave A.

Dave A.Sydney, NSW

sold me a lemon

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$65.00
Included Data per Month20 GB
Store Locationbondi junction
Jarrod

JarrodSouth East Queensland, QLD

  • 5 reviews
  • 3 likes

Useless customer service

published

I am trying to activate my esim on my new phone but when I scan the QR code I didn't get the confirmation code. I rang up Vodafone and had to explain it to 6 different people as they couldn't understand the issue. This took over an hour!!

Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo

absolutely garbage service

published

The most terrible telecom co in au from my pov. Well, after I emailed almost ten times and called thousands of times just for a cancellation service. Quite simple, quite easy , but a waste of three month. What a great service! I have kept vodafone for almost three years, but literally the most inefficient service support service. If you want to contact someone to deal with ur matters, well, you’ll get the same ‘answer’ from different people. even if the bill is overdue, they still can’t offer you the best solution. Cause they don’t know either.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$60.00
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Nusrat Jahan

Nusrat JahanSydney, NSW

  • 2 reviews
  • 1 like

Worst Insurance Vodafone Is Partnered With!!!!!

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Justin C

Justin CPerth, WA

Worst signal ever, Perth Western Australia

published

Worst signal ever, even in CBD of Perth WA. It Sux big time, I’ve been thinking about going to Telstra n this confirms it. I’m not happy n haven’t been for awhile with Vodafone’s reception

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
unhappy customer

unhappy customerSydney, NSW

Misguided Sale

published

Misguided Sale
Couple of days ago, I was told that I will get $500 + Trade-in value of my old phones. When I purchase any new phone.
I ordered 3 phones (2x Iphone Max and 1x Samsung Note20).
When sale completed, I was told to download Trade-in App and provide trade in reference Number.
Today I called to 1555 with Trade-in reference of my old phone, Vodafone sales person told me that $500 trade-in is available to only with new Samsung S21.
Anyone can help me to resolve the issue or should I go to The Telecommunications Industry Ombudsman (TIO).
Vodafone sales team in India (1555) are not willing to help.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes

Worst network

published

Worst network for data in Australia. I used Vodafone for mobile phone but when I need data away from my home wifi, I hate Vodafone. When I am on a highway, I am sure I do not get network for calls.

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Plan Cost per Month$75.00
Included Data per Month2 GB
AbbeyP

AbbeyPWheatbelt, WA

  • 6 reviews
  • 2 likes

RECORD all your phonecalls with them when you have issues!!!!

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Store LocationPhonecall
Joffa a.

Joffa a.South East Queensland, QLD

  • 2 reviews
  • 1 like

Just as bad as telstra

published

Don't understand why I'm getting messages 2 days late and some aren't even getting through. If this is not sorted I'll be going else where

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store LocationQueensland
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Donottrustthisbank

Donottrustthisbank

  • 2 reviews
  • 3 likes

They alter your call records

published

Definitely 0.They issue bills with incorrect call/sms history. Keep track and see for yourself. Stay away, although the other providers probably aren't much better.

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo

They don't want my money

published

Tried to sign up to a new plan for their bonuses, however offered to just give me a sim and get the phone after a couple months (i.e. so no bonus preorders)

Paying plans the same price for years now.. oh well

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Plan Cost per Month$90.00
Paul

PaulCanberra 2600, ACT

  • 4 reviews
  • 1 like

Mobile coverage far worse than Telstra

published

Planning on switching my mobile phone service back to Telstra as the mobile coverage is pretty poor. Lots of areas with no coverage. SOS only.
The broadband though is very fast

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Aiden H.

Aiden H.Sydney, NSW

  • 12 reviews
  • 5 likes

Patchy service at times, but good customer service makes all the difference

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$136.00
Included Data per Month50 GB
Store LocationSydney George Street
Sal

SalBrisbane

  • 2 reviews
  • 3 likes

Absolutely useless call centre. Can't actually make any changes to account without going into the building

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Joy

JoyGreater Melbourne (Outer), VIC

  • 2 reviews

Worst customer service

published

Worst ever! I was asking why we are already charged when i havent received the phone at all..i havent used it and the bill has already started 11 jan-8/02/2021. He said that it is their policy to charge the customer in advance. What the hell? It wasnt my problem that the handset isn't available.. His excuse there are customer who receive the box but never opened thus the bill already starting. He also advised me my phone is still for delivery but it is part of their terms and conditions that the bill would start.

Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Plan Cost per Month$40.00
Included Data per Month40 GB
Mobile Phone Service Providers

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Mitchell C.

Mitchell C.Canberra 2600, ACT

Rubbish reception

published

Never have I had a carrier so useless when it comes to reception. I am in the middle of Canberra and the service is 3rd world. I signed up to Kogan not seeing they use vodafone for their provider which was my bad but I've lasted 23 days into a 90 day contract. NEVER EVER again.

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$3.30
Included Data per Month20 GB

I would give it 0 stars if it were an option

published

They overcharge for mobile plans. They gave me a mobile plans on higher than market price and they added loyalty discount on top of it to make it the same price as the market price. The only problem is that they expected me to pay the overcharged market price (excluding the loyalty discount) when I approached them to buy off my device. It would have been much cheaper if I would have purchased my phone from JB Hi-Fi or any other retailers for full price or even on a monthly plan. Never getting a phone from Vodafone again.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$78.75
Included Data per Month40 GB
Store LocationOver the phone
Fabius

FabiusSydney, NSW

  • 6 reviews
  • Verified customer

After sales assistance? Not received

published
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Included Data per Month50 GB
Store LocationNorth Sydney
Mark G

Mark GSydney, NSW

  • 2 reviews

The most horrific service I have ever encountered. Also experienced dishonesty.

published
Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$68.00
Included Data per Month100 GB
Nitin K.

Nitin K.Sydney, NSW

  • 2 reviews
  • 3 likes

Poor service! Fraudulent account details!

published

Have requested on multiple occasions for my billing and tax invoice details to be corrected as their sales staff incorrectly set up the account. 3 months on and Vodafone claim they are unable to issue me with the correct account details on my tax invoice as apparently their system is unable to process this. So, for the last 3 months I am being invoiced with the incorrect details. Is this not fraudulent? Would think so.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$110.00
Included Data per Month60 GB
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Questions & Answers

Jenny R.

Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks

decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
Fred K.

Fred K.asked

Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.

No answers

Get an answer from our members

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes

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