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Vodafone

Vodafone (page 2 of 19)

1.6 from 2,277 reviews · View Statistics

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Nitin K.

Nitin K.Sydney, NSW

  • 2 reviews
  • 3 likes

Poor service! Fraudulent account details!

published

Have requested on multiple occasions for my billing and tax invoice details to be corrected as their sales staff incorrectly set up the account. 3 months on and Vodafone claim they are unable to issue me with the correct account details on my tax invoice as apparently their system is unable to process this. So, for the last 3 months I am being invoiced with the incorrect details. Is this not fraudulent? Would think so.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$110.00
Included Data per Month60 GB
Aiden

AidenNew South Wales

Can't even send a email

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$100.00
Included Data per Month100 GB
Suella

SuellaPerth, WA

VODAFONE phone with hotspot use

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$60.00
Included Data per Month53 GB
Store LocationGarden City Booragoon
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James B

James BSouth East Queensland, QLD

Slowest mobile data - avoid

published

Download speeds (Hervey Bay) are extremely slow, resulting in time outs all the time. Not blind spots, happens everywhere. Company deserves its poor reputation and has not improved. Avoid.

Value for Money
Product Quality
Local Reception
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Included Data per Month40 GB
Get Clean A.

Get Clean A.Dickson 2602, ACT

  • 2 reviews

Call drops and no network in Gungahlin ACT

published

Vodafone has the worst mobile in Canberra ACT specifically in city and Gungahlin areas. No network and call connections not working at all.

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Plan Cost per Month$115.00
Included Data per Month30 GB
Store LocationGungahlin ACT
roger s.

roger s.

  • 8 reviews
  • 7 likes

Poor sevice

published

I ordered a new mobile on the 12/12/20
Told delivery would be the 15th then the 21st then the 29th, tried to discuss the matter explained to service person then got cut off this scenario repeating it self
Four times in 30 minutes, then promised
A resolution. Still waiting.

Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store LocationOnline
Clint

ClintPerth

  • 2 reviews

Disinterested to help customers

published

Went to Vodafone in Booragoon at 10AM today (16th December,2020) to ask regarding about trading in my previous phone. He was so disinterested in giving us any actual help and instead kept insisting that we could earn more if we sell the phone privately. I am aware of that but I would have still wanted to go through with the process but he seems annoyed I was there. I left extremely disappointed and does not even ask if I still want to go through with it. F*ck you to that person. You ruined my day and wasted my time.

Value for Money
Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store LocationVodafone Booragoon , WA
Nurse Ian

Nurse IanMelb

  • 3 reviews
  • 1 like

Terrible customer service.

published

Appalling and useless customer service. Absolutely zero effort, will or interest in resolving customer issues. Will never use Vodafone again.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo

Absolute con artists

published

They just keep capping on the call in India. I am horrified with the service they provide. Just lies lies lies that my problem will be solved.

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$115.00
Store LocationPArramatta
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Pratikshya S.

Pratikshya S.Metropolitan Adelaide, SA

WORST SIM EVER! DON'T USE VODAFONE.

published

This is the worst sim. No network coverage at all. Been getting extra amount of bill $101.6 without using extra data/ international call. No costumer service responed to sort out. They do not care about costumer's problem they only care about marketing their business attracting clients . No genuine service. Mobile data does not even work properly in most area. I didn't even like giving 1 star to Vodafone.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month30 GB
Store LocationSA
Esther w

Esther wGreater Melbourne (Outer), VIC

  • 2 reviews

Happy customer

published

I actually love Vodafone... ok so I don’t always get reception if I’m underground or in a huge multi story building but I love the quick online customer service... every single interaction iv had with Vodafone staff is amazing and they are so helpful... iv been Vodafone for about 15 years and never had a problem they couldn’t solve and always so friendly...I have recently changed to a plan with lots of data for a very cheep rate...
iv even been given little gifts and tokens for being a longtime customer.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$60.00
Store LocationKnox vic
ravina p.

ravina p.Greater Melbourne (Metropolitan), VIC

it's been already 1 week my network is not working. I cannot connect with anything. I'm very disappointed.

published

Very bad network even can't access the Google maps. Very very bad experience and very disappointed. Needs to improve lots.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$56.00
Included Data per Month100 GB
Store LocationMelbourne
sick of scammers

sick of scammersAustralian Capital Territory

  • 4 reviews
  • 1 like

Can't get a straight answer!!!

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Plan Cost per Month$35.00
Included Data per Month50 GB
Farrukh

Farrukh

  • 7 reviews
  • 7 likes

Not fulfilling commitments

published

I called three days back to change my billing cycle from 7th of every month to 5th, they confirmed me while on the call that it has been changed and I now my account shows that I will receive my bill on 87th Dec, such an unprofessional attitude they have

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$166.00
Included Data per Month10 GB
Aussiebloke34

Aussiebloke34Perth, WA

  • 37 reviews
  • 48 likes

Calls just keep dropping!

published
Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
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Sasha

SashaFar North Queensland, QLD

  • 12 reviews
  • 7 likes

If you have a connection, you are not with Vodafone

published

I am speechless and amazed that companies like Vodafone, spend millions in advertising to lure new customers and spend next to nothing to make sure the one they have been looked after. I have spent a month to get my mobile sim working. From the start, the wrong number was given to me, eSim was suddenly not compatible, could not log in to the account because they gave me a number which I didn't have, was on the phone for days and every time I called there was another person and I had to go through the whole process to hear....sorry we can't find you in the system. Well, the system was clever enough to charge me the money. How convenient.
My last hope is that someone calls me .........that could get funny.

Customer Service
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Eggeh T.

Eggeh T.Sydney, NSW

horrible servce when it comes to deliveries

published

my iphone 12 mini was delievred to my house, and left in the hot sun for hours. No signature was requested.
Just simply dumped on my door step in the hot sun.Further more there was no bubble wrap to protect the phone from the rough handling it received during transit. Im sure my phone was damaged in some way or another. Really unhappy with aust post

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$112.00
Included Data per Month40 GB
Store Locationashfield
Jess

JessPerth

  • 4 reviews

I have given them so many opportunities to improve their service

published

Extremely frustrating. Poor coverage. Poor customer service. The network coverage was very poor, even in the city. In country towns I would get no service at all which would have been ok however I had no service yet they charged me more that month. I’ve called 6 times and also been into two Vodafone stores. I feel sorry for all the staff because the systems they use obviously let them down because no one could help me or id be on hold to the wrong department for 30mins plus.

Incentivised ReviewNo
Plan TypePost-Paid with Phone
lltotes

lltotessunshine coast

  • 12 reviews
  • 6 likes

Minus 1 billon Stars - I’d rather eat razor blades

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Store LocationMaroochydore
1 comment
lltotes
lltotes
Julie Janssen

Julie JanssenSydney, NSW

  • 3 reviews
  • 3 likes

Worst con artist, deceit and lies you can imagine

published

The worst form of deceit and lies ever. Even escalating the problem does not help. They seem to think they are exempt from the law. I spent hours on the phone where they make empty promises for delivering phones, adding wrong amounts to bill, wrong delivery address ( very questionable)l, etc. This is biggest scam group and the operators are trained to lie and mislead the customers and they are extremely skilled in it. Even the managers pretend to be helping when all they are doing is taking the lies a notch further. We are utterly disgraced and deeply disappointed in this terrible company. Media should investigate what is going on. Still waiting for a phone more than a month later and another A few weeks late.

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Questions & Answers

Danielle m.

Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.

Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks

decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers

Get an answer from our members

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes

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