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Pathetic Customer Service
Called Vodafone customer service department and was on hold for 2 hours. Finally I spoke to someone who advised I had to speak with another department, and then just hung up !!! I sent over 4 hours trying to get the Prepaid Customer Service Manager, Steven, to no avail. They simply don't care.
No Refund for lost Easter Show Tix
Headed to the Easter Show on Friday with two excited kids. There was a Vodaphone outage so I couldn't retrieve ticket on my phone. No Easter Show. Very upset kids. Vodaphone offered me a $10 credit for their incompetence. Disgraceful.
Unapologetic about costing customers millions
Vodafone system was down for over 7 hours across Australia (9 April2021) costng customers millions of dollars in lost revenue. They are completely unapologetic for the incident and made light of the outage as though it was a minor incident. As a long term customer of Vodafone I was left disgusted by their attitude and couldn't care attitude as to when the system would be restored. I would encourage all Vodafone customers to show them the middle finger and leave them for their competitors. F...k Vodafone. Extremely poor customer service.
the worst possible
This company is simply horrible to deal with and should be banned from Australia. Their actions are fraudulent. DONT waste your money go optus or telstra. Coverage and speeds are rubbish so is vodafones customer service.
Used to be great. Not anymore
I've been a Vodafone customer for over 15 years. Used to have fantastic customer service but now it's very bad.
Phone calls break up/drop out often.
Data is good then drops off. I would call and complain, data would be good again then pan off. Constant battle.
I have now changed to Telstra
Do not buy Vodafone Prepaid, they will not Activate! SCAM!
I bought a $50 Vodafone SIM, it had no Expiry date listed anywhere, yet when I tried to Activate it, it said "Expired SIM". When I rang them, the INDIANS on the Customer Service line didn't want to help at all. SCAM!
security is terrible
i was part of the vodaphone security leak. had my identity stolen and everything taken away from me. would never recommend this company to anyone. they need better protection for the consumers.
Worst network most expensive
Lost money because their network was not functioning in the melbourne city. They frequently get network outages at whim. They dont care about their customers. I changed my mobile device but still same result. I decided to change to Dodo and i m happy with their prices and network.
worst network of australia
3 weeks ago, I bought iphone 12 pro with vodafone $45 plan ($5 discount, so it costs me $40). For every call i receive or make, i need to get out of my home into open space and talk, otherwise it is consistent voice dropping. My wife has a boost mobile prepaid card and she gets 123 Mbps internet speed while inside home and i get between 2 to 3 Mbps. Vodafone plan offers 60 GB data to me and I am not sure with such a poor speed , how am i going to even consume that. I am not sure what i am paying this much amount for. My wife spends just $15 a...month and her plan is far better than mine. Vodafone offers network like third world countries and their charges are like developed country. Since I bought this phone, i m not even getting basic phone call service properly, what else i can expect from vodafone. I am leaving in Eight Mile Plains and it is no way in outer suburb of Brisbane. I called customer care and they provided me standard answer that they have network upgrade going on in my area which will take long time. They didn't give any ETA. I believe i would end up paying them in $$$ by the time their network upgrade finishes and my plan of 3 years would also get finished by that time. I believe this is the standard way of answering to cool down customer and they must be using this tactics since many years. They will never have network upgrade I assume. If this is the service in my suburb, i can assume how pathetic it would be in other farther or remote suburbs. Vodafone is 10 years behind than Telstra and Optus in terms of technology upgrade.
Wife called into Vodafone at Victor Harbor several days ago because Google and Yahoo Mail wouldn't work on her 1.5 year old phone. The Guy in the shop didn't check the phone and told her that the phone was too old to run the apps and sold her a new phone and extended plan.
It too me less than five minutes to fix.
I cancelled the order.
What is really going on here. Are they totally incompetent or extremely dishonest. Either way you wouldn't deal with them.
Plan Change - Pure Frustration
Want frustration .... try changing your phone plan. 2 hours on the phone, 1 hour on the internet, 5 service providers ... each of which asked me to verify my identity, 4 credit checks, all for nothing and no result /:()&&&(;:/-
Purchased an iPhone 12 from Vodafone in a city in January 2021. The phone stopped working in March 2021 and Vodafone has been contacted several times but no reliable response has been received so far.
Selling warranty expired items part of 24M plan - Shame on you Vodafone
I am very disappointed and surprised to find out that my 8 years old's daughters watch I bought part of 24M plan only got warranty for 12 months and money greedy Vodafone is asking extra money to fix the issue. This is very unethical as if provider is selling a 24m plan and hardware cost is included in the plan, they should cover it until the plan end.
All users be aware of this as never get any wearable with more than 12 months as you will be in the same situation as me.
I will report this to Telco ombudsman as this is a RIP-OFF.
Taking money without permission.
I added my card details to make recharging quicker. But Vodafone started taking money out automatically. I called them to ask why and the guy in India? said I had done it myself. Which I hadn't. Then he rudely suggested that I should "try" listening to him. As if I hadn't been ?!?
I have had little trouble with Vodafone in the past. Unless I travelled interstate, then service was different.
Just be careful adding a card to make things faster. They will take your money without asking.
Kind regards. Anthony.
Worst company. No system at all in place. Wrong misleading information
Worst customer service don’t use Vodafone
They’ll constantly lie to you and get you going around in circles. They have no idea what is going and instore and phone operators have different things happening
Don’t renew your contract
Excellent in every way!
I went in and spoke to a representative Danny Elle at Colonnades South Australia.
She answered every question and wrote the answers down for perusal later.
Very helpful, why would you want to get a phone from anywhere else.
I moved to Thursday Island in November 2020, where there is no vodafone coverage. I was on $45 plan plus iPhone paying monthly. Vodaone let me have $10 plan just to let me keep the excising Vodafone number and paying the iPhone monthly.
I started to use a Belong sim card in Thursday Island. Every month Vodafone changed my plan from $10 to $40 lite plan(not sure the name of the plan). Every month I called Vodafone and they just changed it back to $10. In January or February 2021 same thing happened to my vodafone bill, so I called Vodafone ag...ain. Vodafone telephone operator from India told me that I have been calling from Vodafone to some other numbers every month and they can trace them. They won't change my plan back to $10. I thought that was very strange because my iPhone didnt have the vodafone sim card. There is no way that I could make a call from Vodafone number. No matter how I explained to the vofafone operator, they kept saying that I had to pay $40 lite plan from now on. There is no vodafone coverage in Thursday Island. How can I get benefit from $40 vodafone plan. I am using $10 Belong sim card and I cannot use Data, I am only able to make a telephone call from Belong number. It was so frustrating to talk to Indian operators. In the end I decided to cancel the vodafone and just pay the remaining balance for my iPhone. I called for the 3rd time to vodafone to cancel my contract, the guy from cancelling team suggested that he will bar the usage of my vodafone number so that there is no more mysterious usage on my vodafone number.
No phone service for over a month!
I cannot believe due to works being done in the area I cannot receive or make phone calls and it will be like this for over a month. How can they expect you to continue with your contract.
Can’t give 0 star review
THE worst mobile phone company I’ve ever been with. Was with Vodafone for 3-4 years. Went in to upgrade my plan and the staff decided to add another number to my account without asking. This in turn has cost me extra each month. When I brought this to the attention of the sales representatives over the phone, they didn’t seem to care. It’s very very frustrating and hard to explain the situation when nobody speaks English. Harassing phone calls all
hours of the day and again mentioned this to staff who didn’t even care. I will be taking this iss...
Dropouts, it is breaking the comunication all the time not matter where I am. Data downloads speed very slow. Technical support is very bad, they said the network is going to be fix in some weeks but never it shows any difference.
sold me a lemon
Sorry i never write these types of things but here goes after getting on my plan for a google pixel 3A through vodaphone the first 6 months not a hitch then my phone refuses to charge. Took it up too the vodaphone shop in bondi junction where he sent me to the city george st to be exact..waitied for the guy who was supposed to be a technician who told me the port was broken and it would cost me $500 to fix. I didnt trust the guy and asked them where i could see there policies on warrenties etc etc. Nothing on failures of the charging ports. Nex...t i went to the google official guy in castlereigh st who fixed it for $200 telling me it wasnt anything i had done it was a simple case of wear and tear and not a very good phone..He was very helpful and really tried to help me. Fast forward 5 months and whilst charging my phone it starts vibrating uncontrolably and stop working. Once again i take it to George st where this so called technician tells me without even opening it it will be $800 but maybe i should just buy out my plan for 12 months and upgrade..surely its under warrenty but no the terms he cant show me proof for again say no hardware no ports nothing like that we cover for..take it back to old mate who helped me last time who opens it up and says the motherboard is fried and your phone is dead....now im stuck on a plan with no working phone through no fault of my own...bad products bad customer service bad everything. the guy at the google reair place was the only decent human being in the whole senario..
absolutely garbage service
The most terrible telecom co in au from my pov. Well, after I emailed almost ten times and called thousands of times just for a cancellation service. Quite simple, quite easy , but a waste of three month. What a great service! I have kept vodafone for almost three years, but literally the most inefficient service support service. If you want to contact someone to deal with ur matters, well, you’ll get the same ‘answer’ from different people. even if the bill is overdue, they still can’t offer you the best solution. Cause they don’t know either.
Worst Insurance Vodafone Is Partnered With!!!!!
The worst insurance company ever! Infact the worst company ever!! My phone was stolen and we have reported to the police, provided them with the case number but their pathetic customer service people made us feel like we were the thief!! First they declined the claim, spoke to my partner very unprofessionally and then when i opened a second dispute, they accepted the claim but made us feel like they are doing a charity towards us! I have been paying for this service and a company makes their customer feel that way! Next milestone was getting th...em to dispatch the phone. They say 5-10 working days but dispatched my phone on the 11th day which would be fine if customer service people spoke with some level of compassion or empathy. They have been unbeliveably rude and ignorant. People take insurance to cover their loss but mostly to eliminate inconvenience but this company has no understanding of customer inconvenience. When you are paying them monthly, that would be your sweetest time with them.
Worst signal ever, Perth Western Australia
Worst signal ever, even in CBD of Perth WA. It Sux big time, I’ve been thinking about going to Telstra n this confirms it. I’m not happy n haven’t been for awhile with Vodafone’s reception
Couple of days ago, I was told that I will get $500 + Trade-in value of my old phones. When I purchase any new phone.
I ordered 3 phones (2x Iphone Max and 1x Samsung Note20).
When sale completed, I was told to download Trade-in App and provide trade in reference Number.
Today I called to 1555 with Trade-in reference of my old phone, Vodafone sales person told me that $500 trade-in is available to only with new Samsung S21.
Anyone can help me to resolve the issue or should I go to The Telecommunications Industry Ombudsman (TIO).
Vodafone sales team in India (1555) are not willing to help.
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Get an answer from our members and Vodafone Australia representatives
|Category||Mobile Phone Service Providers and Physical Shops|
|International Roaming Offered||Yes|
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