Vodafone (page 3 of 18)

Called Vodafone customer service department and was on hold for 2 hours. Finally I spoke to someone who advised I had to speak with another department, and then just hung up !!! I sent over 4 hours trying to get the Prepaid Customer Service Manager, Steven, to no avail. They simply don't care.

Headed to the Easter Show on Friday with two excited kids. There was a Vodaphone outage so I couldn't retrieve ticket on my phone. No Easter Show. Very upset kids. Vodaphone offered me a $10 credit for their incompetence. Disgraceful.

Vodafone system was down for over 7 hours across Australia (9 April2021) costng customers millions of dollars in lost revenue. They are completely unapologetic for the incident and made light of the outage as though it was a minor incident. As a long term customer of Vodafone I was left disgusted by their attitude and couldn't care attitude as to when the system would be restored. I would encourage all Vodafone customers to show them the middle finger and leave them for their competitors. F...k Vodafone. Extremely poor customer service.

This company is simply horrible to deal with and should be banned from Australia. Their actions are fraudulent. DONT waste your money go optus or telstra. Coverage and speeds are rubbish so is vodafones customer service.

I've been a Vodafone customer for over 15 years. Used to have fantastic customer service but now it's very bad.
Phone calls break up/drop out often.
Data is good then drops off. I would call and complain, data would be good again then pan off. Constant battle.
I have now changed to Telstra

I bought a $50 Vodafone SIM, it had no Expiry date listed anywhere, yet when I tried to Activate it, it said "Expired SIM". When I rang them, the INDIANS on the Customer Service line didn't want to help at all. SCAM!

i was part of the vodaphone security leak. had my identity stolen and everything taken away from me. would never recommend this company to anyone. they need better protection for the consumers.

Lost money because their network was not functioning in the melbourne city. They frequently get network outages at whim. They dont care about their customers. I changed my mobile device but still same result. I decided to change to Dodo and i m happy with their prices and network.

3 weeks ago, I bought iphone 12 pro with vodafone $45 plan ($5 discount, so it costs me $40). For every call i receive or make, i need to get out of my home into open space and talk, otherwise it is consistent voice dropping. My wife has a boost mobile prepaid card and she gets 123 Mbps internet speed while inside home and i get between 2 to 3 Mbps. Vodafone plan offers 60 GB data to me and I am not sure with such a poor speed , how am i going to even consume that. I am not sure what i am paying this much amount for. My wife spends just $15 a...

Wife called into Vodafone at Victor Harbor several days ago because Google and Yahoo Mail wouldn't work on her 1.5 year old phone. The Guy in the shop didn't check the phone and told her that the phone was too old to run the apps and sold her a new phone and extended plan.
It too me less than five minutes to fix.
I cancelled the order.
What is really going on here. Are they totally incompetent or extremely dishonest. Either way you wouldn't deal with them.

Want frustration .... try changing your phone plan. 2 hours on the phone, 1 hour on the internet, 5 service providers ... each of which asked me to verify my identity, 4 credit checks, all for nothing and no result /:()&&&(;:/-

Purchased an iPhone 12 from Vodafone in a city in January 2021. The phone stopped working in March 2021 and Vodafone has been contacted several times but no reliable response has been received so far.

I am very disappointed and surprised to find out that my 8 years old's daughters watch I bought part of 24M plan only got warranty for 12 months and money greedy Vodafone is asking extra money to fix the issue. This is very unethical as if provider is selling a 24m plan and hardware cost is included in the plan, they should cover it until the plan end.

All users be aware of this as never get any wearable with more than 12 months as you will be in the same situation as me.

I will report this to Telco ombudsman as this is a RIP-OFF.

I added my card details to make recharging quicker. But Vodafone started taking money out automatically. I called them to ask why and the guy in India? said I had done it myself. Which I hadn't. Then he rudely suggested that I should "try" listening to him. As if I hadn't been ?!?
I have had little trouble with Vodafone in the past. Unless I travelled interstate, then service was different.
Just be careful adding a card to make things faster. They will take your money without asking.
Kind regards. Anthony.

Worst customer service don’t use Vodafone

They’ll constantly lie to you and get you going around in circles. They have no idea what is going and instore and phone operators have different things happening

Don’t renew your contract

I went in and spoke to a representative Danny Elle at Colonnades South Australia.
She answered every question and wrote the answers down for perusal later.
Very helpful, why would you want to get a phone from anywhere else.

I moved to Thursday Island in November 2020, where there is no vodafone coverage. I was on $45 plan plus iPhone paying monthly. Vodaone let me have $10 plan just to let me keep the excising Vodafone number and paying the iPhone monthly.

I started to use a Belong sim card in Thursday Island. Every month Vodafone changed my plan from $10 to $40 lite plan(not sure the name of the plan). Every month I called Vodafone and they just changed it back to $10. In January or February 2021 same thing happened to my vodafone bill, so I called Vodafone ag...

I cannot believe due to works being done in the area I cannot receive or make phone calls and it will be like this for over a month. How can they expect you to continue with your contract.

THE worst mobile phone company I’ve ever been with. Was with Vodafone for 3-4 years. Went in to upgrade my plan and the staff decided to add another number to my account without asking. This in turn has cost me extra each month. When I brought this to the attention of the sales representatives over the phone, they didn’t seem to care. It’s very very frustrating and hard to explain the situation when nobody speaks English. Harassing phone calls all
hours of the day and again mentioned this to staff who didn’t even care. I will be taking this iss...

Dropouts, it is breaking the comunication all the time not matter where I am. Data downloads speed very slow. Technical support is very bad, they said the network is going to be fix in some weeks but never it shows any difference.

Sorry i never write these types of things but here goes after getting on my plan for a google pixel 3A through vodaphone the first 6 months not a hitch then my phone refuses to charge. Took it up too the vodaphone shop in bondi junction where he sent me to the city george st to be exact..waitied for the guy who was supposed to be a technician who told me the port was broken and it would cost me $500 to fix. I didnt trust the guy and asked them where i could see there policies on warrenties etc etc. Nothing on failures of the charging ports. Nex...

The most terrible telecom co in au from my pov. Well, after I emailed almost ten times and called thousands of times just for a cancellation service. Quite simple, quite easy , but a waste of three month. What a great service! I have kept vodafone for almost three years, but literally the most inefficient service support service. If you want to contact someone to deal with ur matters, well, you’ll get the same ‘answer’ from different people. even if the bill is overdue, they still can’t offer you the best solution. Cause they don’t know either.

The worst insurance company ever! Infact the worst company ever!! My phone was stolen and we have reported to the police, provided them with the case number but their pathetic customer service people made us feel like we were the thief!! First they declined the claim, spoke to my partner very unprofessionally and then when i opened a second dispute, they accepted the claim but made us feel like they are doing a charity towards us! I have been paying for this service and a company makes their customer feel that way! Next milestone was getting th...

Worst signal ever, even in CBD of Perth WA. It Sux big time, I’ve been thinking about going to Telstra n this confirms it. I’m not happy n haven’t been for awhile with Vodafone’s reception

Misguided Sale
Couple of days ago, I was told that I will get $500 + Trade-in value of my old phones. When I purchase any new phone.
I ordered 3 phones (2x Iphone Max and 1x Samsung Note20).
When sale completed, I was told to download Trade-in App and provide trade in reference Number.
Today I called to 1555 with Trade-in reference of my old phone, Vodafone sales person told me that $500 trade-in is available to only with new Samsung S21.
Anyone can help me to resolve the issue or should I go to The Telecommunications Industry Ombudsman (TIO).
Vodafone sales team in India (1555) are not willing to help.