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Vodafone

Vodafone (page 4 of 15)

1.6 from 2,309 reviews · View Statistics

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Megan

MeganSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Great for the first few days

published

The customer care team is useless and 'are not taking calls today', it is impossible to contact anyone in relation to any problems, you cant change your plan because there are 'technical issues' and no one is available to help and you keep getting shifted from person to person with no resolve to problems. Nbn keeps dropping out and is slower than promised.

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Daveant

Daveant

  • 3 reviews
  • 4 likes

Internet very slow. Frequent drop outs. Can't register for Vodafone.

published

What has happened to Vodafone? Internet works on and off. Previously worked well. Can't register for My Vodafone. SMS to get a password never arrives. What is happening? 30 words.

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Gillian M.

Gillian M.Sydney, NSW

Disappointing

published

I have been with Vodafone for over 10 years however I will changing providers as their app is so unreliable, spending over an hour at a time trying to access the app is simply just frustrating and frankly not good enough. For a company this size they should really get their act into gear. Disappointing Vodafone!

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Hubba D.

Hubba D.

  • 6 reviews
  • 10 likes

BEWARE

published

Vodafone need to realise that customer service is a big deal in Australia, I was on the phone for 30 minutes transfered from one person to the other with the English language being a barrier, after my many years of being a customer I now say goodbye and good riddens

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1 star is way too much!

published

No reception in most areas of Sydney, forget about using internet. I can't make phone calls inside my house, I have to go ouside to be able to talk with someone. My wife is on Vodafone and has the same issue, so it's not phone issue its network. Customer service is non existing. You can only talk to machine or wait hours to someone pick up or give you a call back. Most of the time they hang up.

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Barry

Barry

  • 2 reviews

Useless company

published

I was with Vodafone for a long time this company could not careless for its customers, the service is terrible, just read other reviews, also they are now part of TPG which is another company that has no customer service, all they care about is how much money they can bleed out of you, beware of these companies go elsewhere

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Trevor C.

Trevor C.Central Queensland, QLD

  • 3 reviews

Worst possible customer service

published

Unfortunately we lost a phone. Did the right thing and barred the sim immediately, since then trying to get (A) reinstated and then (B) totally close my accounts an absolute nightmare. Have had to go OTT in re-proving all of my ID's to them, each time by email, with response time each time around 3 days, cannot do any task with them on phone call or on chat. Even after doing all this still waiting for response to close accounts. Just an absolute nightmare of bad poor customer service.

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Mariam531

Mariam531Sydney

  • 6 reviews
  • 11 likes

Mobile Postpaid - Customer Representative Review

published
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Shane

ShanePerth

  • 30 reviews
  • 13 likes

Always goes back to original price

published
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Vodafone is no.1 cheater in Australia. They are fraud.

published

Vodafone is no.1 cheater in Australia. I got prepaid SIM, I got 60GB data first, they told me that I could get 60GB(35GB+25GB bonus) every month if I setup my plan on auto recharge. Upon 2nd recharge they didn't acknowledged that offer instead gave me 45GB. Then I ordered for postpaid Sim, 100GB for $45 monthly plan, after accepting that order they only gave me 60GB for $50. Vodafone is fraud. Also speed is very slow, 4g is not 4g. When you call Vodafone , all support by Indian people. No manner

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shane

shane

  • 2 reviews
  • 4 likes

These guys have gotten worse in every way. U get what u pay for.

published

These idiots have gotten worse over the last year or so. When my hi speed data is finished i can't even Google. I was not like this a year ago.
When u ring them it goes straight to India. So your already angry then you have to repeat everything u say to someone from India that doesn't understand Aussie english.
I'm changing to Telstra. I will pay more for less stress.
Vodaphone has gone down hill.

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John Geo

John GeoGreater Melbourne (Outer), VIC

  • 4 reviews
  • 2 likes

Bad network coverage.

published

As soon as you take a step out of Metro Melbourne there is no signal.
Got rid of them and went with a proper provider.
Don't waste your time with them.
Leave as soon as possible.

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Good

Good

  • 3 reviews
  • 1 like

bad service

published
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Missymoo

MissymooGreater Melbourne (Outer), VIC

  • 10 reviews
  • 10 likes

Denied.

published

Simply declined upon application of a plan. Have been a prepaid customer for years. Deciding to change providers to someone willing to give me a chance. Honestly pretty disappointed. My credit history isn't that terrible.

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teza

tezaPerth, Western Australia

  • 11 reviews
  • 7 likes

garbage!!

published

Been with Vodafone for years, decided to upgrade the other day to 2 iphone pro max 11's I was on the phone for 40 minutes.. turns out they didn't place the order.. the person who organized it went on leave and didn't tell me anything about it..(something about only I could get the $250 discount they offered not my wife..After the order was agreed they just didn't do anything to inform me of any issues.
Been waiting for days for 2 new phones and they haven't even been ordered yet.

Thats one way so say goodby to $6000 worth of business..

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Vanessa J.

Vanessa J.Metropolitan Adelaide, SA

Terrible customer service

published

I disconnected from Vodafone at the beginning of the year & today I received notice from a credit agency that I owed them money. Not once have I heard from Vodafone since the disconnection despite the fact they obviously have my phone number, email & address! Let me just add this gives even more support to my decision to change companies after being a customer for 13 years!!

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Josh Oslopov

Josh Oslopov

  • 5 reviews
  • 2 likes

Useless Customer Service

published

At least 25 Minute waiting time on the phone is not good enough, hire some staff you tight arses !

Coverage is good and they will give you all the time in the world to sign you up but heaven forbid you require a change to your service.

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V.Patel

V.PatelSydney, NSW

worst network and customer support returned under 30 days network satisfaction still getting bill

published

I took plan from vodafone had call drop and network issue hence returned plan and device under 30 days network satisfaction, still after two months retruning plan and device getting bill, have called customer care many times and staggered between different teams explaining story again and again and got bill and credit default warning notice instead of refunding my first bill got another bill and sending me notice, i am so frustated with vodafone and advise don't trust what they advertise.

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Ilkan

Ilkan

  • 3 reviews
  • 2 likes

WORST provider ever!

published

I wish I could give them a ZERO stars cause they deserve it! The WORST provider, the WORST coverage, the WORST customer service in Australia. Please DONT choose Vodafone for any reason.

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Sharee

ShareePerth, WA

  • 5 reviews

Dam useless!

published

Once again the Vodafone pocket Wi-Fi has died.. this is the 3RD one!
Will NOT be paying for it any longer. Will take as far as I have to legally. Why the hell should I pay for a product that we can't use!
I don't think it's in the contract to continue paying for faulty products.. unable to use for over 3 weeks again.. yet the bill still comes in..

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Page 4 of 15
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Questions & Answers

Danielle m.

Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.

Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks

decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
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Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes

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