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Service is unreliable, so is tech support
My voicemail randomly stops working & when people try to call me they are told that my phone is off when it's not. Technical support said that they would look into it and would call me in about two days. A week later after no call and phone not working I called again. After talking with the tech I was put on hold & then hung up on. No call back.
Customer service is a joke.
Been trying to switch to the $10 COVID plan that they so 'generously' offer. Yet, when I apply, I receive no response for over 2 months. During such time I've had to call 4 times to try and get the plan approved. I keep getting told it is being approved, yet my bill does not reflect that. Being strung along to stay with Vodafone. Customer service says one thing on the phone, yet writes a different story in the notes - evidenced when I have to speak to the 3rd and 4th person in 2 months for the same issue, that they cannot fix, because of their own problems.
Do not put up with vodafone
worse experience ever. I would give 0.1 star if they have the option. First i would like to say that i was a loyal customer with vodafone for 10 years and I did not make any complain over the 10 years even though their signal voice call is terrible and the 4G disappear on your phone from time to time. I'm on a $45/month pre paid plan which includes 1000 minutes overseas phone call coverage per month. From 12th June till now, I'm having issue calling overseas. The call disconnected immediately after dialing or no sound or respond after dialing. ...i reported this issue to vodafone a month ago and they could not fix this issue till this second. After a month telling me they are trying to fix the issue and asking me the same question everyday over the phone, today the technician called me and told me they could not identify the issue from their end and the problem is from the other side overseas. The most ridiculous excuse I have ever heard. I have asked my family and friends in Australia to call the few same overseas numbers that i could not reach using their mobile and their sim card, and all the calls were connected without any issue. And i have tried to put my sim card into their mobile phone to make overseas phone calls, and not succeed. Clearly something wrong with my network (I have replaced a new SIM card at Vodafone shop Recently but still can not make overseas phone calls) , but vodafone told me anything could be wrong with other factors but nothing is wrong with them. One of the staff on the phone offered me $10 credit back into my account to compensate me for wasting all my international call coverage last month. I received a SMS message from vodafone saying a $10 credit will be in my account in 24 hours but it is 2 and half days later and not a cent has been transferred to my account. I could not believe as a big company, they would rather lose their reputation over $10 than save a loyal customer who has spend over $12000 in the past 10 years. I'm so done with vodafone. If you consider to choose a provider, please think twice before you put your trust and money on them.
- Verified customer
Customer services [name removed] gave wrong information. Missing credit which she claimed used up. Credit turned up again after a while. Instead of apologising, made up stories as she went along just to avoid giving back the credit. The audacity to claim, "I'm looking at your data usage in front of me and your credit was used up."
The process of calling into customer services was a hassle. The automated voice will ask for your phone number and passcode. When the customer services staff answers the call, she asked again. So what's the point of the automated message asking in the first place?
Took me close to an hour including writing this complaint to sort things out. Vodafone had failed before and is now failing again.
Its the worst service provider. They overcharged me due to their technical problem, they don’t get back to resolve it
Its not a good service provider at all.They never get to customer always customer need to get back every time and also they don’t solve the issues. I have received poor service so trying to switch over to other service provider for my new plan.
Worst customer service ever
After having been with Vodafone for over 10 years, I've decided to cancel my service. At first I couldn't get hold of any customer service representative on the phone so i went into the Mandurah branch to get help there. The first person dismissed my request by saying he couldn't do anything for me. Another employee said that she can cancel it for me and she did it. I didn't get any reference number but thought that my issue was solved until I got more bills. I then called customer service and was again told that they couldn't do anything for m...e. I will now be contacting the Ombudsman to get my problem resolved. Wouldn't recommend Vodafone to anyone. If you would like to call me about this, I would be happy to speak to someone that can speak English and has more authority.
I hate Vodafone. .
Nothing positive to say after being a customer for 10 years. Terrible value and service. I hope this company goes bankrupt and burns in hell. I once year’s ago went 2 GB over my data plan was charged $2000, or $1 per megabyte. It was then shortly changed to what it is now $10 per GB, but clearly reducing the amount I and so many others were charged was out of the question. Criminal behaviour, customer service is overseas so you might as well talk to a robot. Poor value on prepaid and coverage is probably the worst of all companies. I genuinely hope it goes down and it probably will
Simply designed to rip you off
FACT 1: I paid for a My Credit Top Up and the store at Campbelltown Mall instead loaded on Pay As You Go and it was all gone in 1 day , despite me having a pre-paid credit of 5 days , it was used on data
No refund No hlep
3 visits to a Vodafone shop in the past year to prove my identity and re set my pin to exactly the same number and told again today that customer resolutions cannot help me as they cannot identify me .
This has happened to several friends and family and we are now certain it is simply a way for Vodafone to RIP OFF the vulnerable!
Have to pay $438 for a service i did not use
My dear Australians, i signed up for a vodafone wifi services on 2018 may 28, my contract end date is 2019 may 28, after contract end date i have not used the internet services, but vodafone has charged me untill 2019 december and sent a bill for $438, since i didnt pay for a service i didnt use this matter had given to Commercial credit and they bullying me to pay this amount, my humbel request for all Australians, PLEASE DO NOT SIGN UP FOR VODAFONE..PLEASE PLEASE PLEASE
Don’t sign up unless you are desperate
Paid the highest plan for nbn, and the speed wouldn’t even pass 24 at it’s peak speed. When I first signed up with the nbn, it was a nightmare experience to begin with. Hardly any follow up nor response until I staid that we were gonna write to the ombudsman. The cancelled the nbn instalment without notice too on top of that. Wasted 3 days after receiving the modem to just finally get them to give an ok connection with a new date for nbn tech to come in to the property.
Now trying to change my nbn plan, trying to contact via chat since the pho...ne call usually takes too long with nonstop transferring and nonstop id’ing (they don’t do warm transfer, do you would need to I’d yourself n repeat everything for every person you get transferred to). Their customer service chat takes so long, and stopped working all together without replying to my initial request (mind you, this is after almost 30mins on the chat). Trying to call now since there’s no email to contact them. Have been on hold for 30mins and still waiting. Unless you are like me, who is stuck with a contract. Run. Don’t sign up with this provider. Their customer service and coverage used to be much better than this. Seems like they don’t care about current customers anymore now.
- Verified customer
they wont help when you need them to
my husband has been a loyal costumer for 19 years. we have four phones a Samsung 9 iPhone 8 Huawei p30 pro and a oppo R15 we also have a Ipad 128gb. We are paying $377 a month and recently bought a Samsung Active 2 watch for $649. The watch started overheating and died in two hours after 8 weeks we took it to Vodafone and they sent it in for repairs. After two weeks we got it back and they told us they couldn't identify a fault if it happens again take it to Samsung. The next day the watch overheated and died after two hours. I called Vodafon...e and told them what had happend and they told us its not their problem to take it to Samsung. We told them that we don't have a Samsung store near us, and we had spoken to fair trading who told us they need to fix it as they are the ones that sold it to us. They told us me I have no rights and they wont be doing anything. I wouldn't recommend them because when something goes wrong they wont help and its not worth the trouble.
Vodafone advertising that we helping during covid19 its completely nonsense. Nasty people don’t trust. Network is crap.
Not reliable network they say we are the best when you buy after that they don’t give a damn. Rubbish people rubbish network. Download speed is OK if you have the proper network. Most of the time only one or 2 bars.
Bad coverage in Morley, Perth WA and unreliable service resolution
Vodafone doesn't seem to have the technical reach to deliver reliable internet, although their customer service is polite, but too many times now they cannot resolve my terrible internet connection for a wireless broadband connection. I have been a customer for many many years and so disappointed because for a while there they really did get better for maybe 8 years. They are certainly polite but good manners can't deliver the services paid for.
Now working from home so it isn't possible to stick with them and stay employed. It's too risky i...f you depend on good internet connection for wrok. I'm keeping their phone service, just signed up to a different NBN service for internet, and cutting down to the basics with my Vodafone. I can't in good faith recommend them to anybody in north metro Western Australia for internet connection reliability. Of course they might be fine anywhere else.
Rubbish!! No service!!!
Vodafone coverage is again terrible. It was decent once but since joining with TPG it has turned to regurgitated garbage once more.
A week without a decent internet service so far... Vodafone says 'no issues'!!
Snail slow internet.
Monday is another day.
We are all changing providers!!!...Vodafone has lost another three clients.
Don’t buy anything on plan
Vodafone is the worst company to buy phone on plan. Although they offer you the cheapest option in market but you will end up paying lot extra without any early warning you will surprised with your bill .
Don’t buy from them
Do not buy from Vodafone
Frustrated genuine customer
Nerver again its NO NO No
I give ring more then 15 time to fix my problem and each and every vodaphone costumer says it will be fix in 24 hrs to 72 hrs but it never happen i am enough with voda phones tata bye bye voda phone me and my all 14 family and relatives are going to change plane today
And no never with you again voda
Questions & Answers
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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