I bought a prepaid voucher. Activated it, I tried to access the internet, couldn't. When I did, I found it was all gone. I texted Vodafone. I got a poor response. They said my security code wasn't the same. I texted them the next day. They fixed me up with a new security code. And arranged for a new voucher.
prepaid internet robbery
I have a prepaid internet with Vodafone via a Wi-Fi modem, a 365 day contract, which I have had for many years. $ 60 gave me 12 gig . I payed for my recharge voucher to enter before the expiry date. This time I tried to enter as I have done for the last few years, but it wasn't excepted by my existing contract but buy a new term of now only 90 days. Vodafone informed me they had changed there arrangements, even though I had not let my existing contract expire . I spoke direct to Vodafone about a refund of my voucher and was told as I paid cas...h for that voucher Vodafone would do nothing to reimburse me and if the voucher supplier would refund me , that's my bad luck. Who ever reads this do not sign up with Vodafone as they could change your contract with no respect for what they tell you.
Keep well away from Vodafone
Loyalty means nothing to Vodafone. I have been a user of the 365 day plan with Vodafone over 10 years. At some point I discovered that they were charging me $2 per Mb data usage. Hang on, that ought to be 2 cents per Mb, not $2! I went to check on their website and the rate was quoted as 2c. I went to complain to one of their shops. Their staff did an "investigation". After a while they said yeh it is $2! That's because on the website, they only post the rates of the "365 day plus" plan, not the "other" plan which I was currently having. So the...y have plans with confusingly similar names, but vastly different rates. Hundred times more in my case. I then decided to change providers. They refused to let me leave with my number because my "details" did not match and suggested I keep using their service. All these many years, they accepted my money and my details were not updated, but as soon as I decide to leave, my details were not matching.
There is no phone company more useless, and that's saying something
Don't assume their website is accurate. They will take your money, and only after they have your cash will they inform you of the truth. Refunds are a huge pain.
No stars at all: this company is full of scammers & fraudsters
Firstly, they can't speak English and you can't understand them. Despite already having a plan with them (regrettably), they booked me up for a new phone and plan without my authorisation or permission. Hell, they even sent this phone to some place in Victoria (probably one of their scammer buddies) despite me completing several ID checks and my efforts telling them that I never ordered this phone. When I rang Pakistan or India or someplace there they told me I had to fill out a fraud form. I have to fill out a form because one of their employe...es is scamming me ?? I have contacted the telecommunications ombudsman. If you speak Indian Pakistani and not English then vodafone is for you!! Beware of this Telco they are full of scammers and fraudsters. Never do business with them.
If I could leave a zero rating I would. I had a prepaid sim with Vodafone and transferred it into my wife's name. It took us over 6hrs to get this done. We wanted to port the number to another provider, after 2 weeks of trying we were told by staff at a store the number was still in my name and that they would never change it no matter what we did. I would never use this company again.
Out of 3 Aussie phone companies, by far the worst service
I've used Telstra, Optus, and Vodafone. I thought Telstra was bad, but Vodafone is much worse. I've actually dealt with customer service issues in 2nd or 3rd world countries that were easier. I ordered a SIM card online and it was never delivered. When I called, it seems it was awaiting stock (how does a telcom company run out of sim cards?) but there was no expected re-stocking/delivery date in sight, so I asked to cancel and refund.
4 different departments and calls over 2 days adding up to appox an hour and a half, and it's canceled, but no...refund yet. Their customer service is separated into many individual working parts, and having to re-explain yourself multiple times to representatives that were at times fairly rude, was pretty disappointing from a national company.
Worst network in australia is vodafone, never ever go with this network guys. I'm really fed up i have a contract otherwise i quit this and go with optus or telstra...
The reviewer stated that an incentive was offered for this review
- Verified customer
Cheap for a reason
Phone calls drop out
Tech support cannot speak English or have indecipherable accents
Shaking my head.
September 12th 2019 Update: Ripped off
Questions & Answers
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.