Customer service are always helpful and friendly with any issues. Coverage in rural areas isnt amazing but its good otherwise. Prepaid recharges are decent value and plans are also pretty good.

I can't understand the bad reviews here. Vodafone are great! Vodafone are really good and helpful and have given free minutes during Covid 19. They have always been helpful and obliging :-) I have never had drop outs or problems.

Next to no service for six months. Technical support processes created a loop of me chasing them and then them chasing me - completely incapable of making any progress. Made unnecessarily difficult to get a refund on the pay-as-you-go service I was using. Kept trying to blame the phone, but service has been fine since I changed to Telstra.

I would rather crap in my hands and clap than endure another day of their crappy internet that cuts out twice every hour. If I'm paying for THE top plan, I expect it to work without dropping out every 2 seconds. And when it does work, it's a quarter of the promised speed. Sort your crap out you incompetent imbeciles. I'm pretty sure all the people working at vodafone all have too many chromosomes. Avoid vodafone at all costs

Poor service but it used to be cheap. Cant even recharge for days now. No calls or SMS at all. They will only sell data. Pre paid plans cannot be recharged currently

I purchased 50 prepaid SIM card valued at $50 each on 2017. I clearly told your staff that it was for reselling purpose for an university welcome program and it must be activated internationally. And your staff confirmed that it could be fully refunded if not sold. However, there was problem about activating the cards internationally. I went back to the store but was told by the manager that it could not be refunded as the previous staff was not properly trained. I requested a confirmation re the receipt of my incident report via email by the m...

So far ,I've asked customer service 3 separate times to disconnect my voda prepaid number and still they refuse to do so because their customer service people use my number..there's a JAMAL sharing ownership of my number..I've had lots of calls from businesses asking for Jamal. Every time i get a new voda number this happens...

I just switched to Vodafone coz they had really good deals and they are cheaper than other networks. But seriously their network coverage is so bad. I m in Melbourne and they don’t have good network in major suburban areas...like Footscray, sunshine, even Docklands. If you go further down towards the western suburbs, it gets even worse. I am definitely switching my network providers. Never going to back to Vodafone again, everrr!!

Legal scammers they have attempted in trying to charge some bills which were paid 4 months ago and it's a horrible company with the worst receptions.kind regards author & SM Influencer

Hi

No problem with Vodafone service ...hate the merry go round of departments ..but i think thats same all round.
Today I had an interesting incident and want to share

I have been at my current physical address for 10 years
I took our a prepaid SIM with Vodafone a few years agoafter approx 2016
Jumped thru all the hoops ets regarading verification, addy etc etc.4YEARS ago

Today I got an SMS from Vodafone ...

Arriving from another country, the first thing you would look for is a reliable mobile network. Good thing they are the first you see in the exit of the arrivals, and yeah they will register you and all so no hassle. I just find that they are some areas where signal is limited. But overall great job!

I definitely recommend Vodafone to everyone as I have been with them for 20 years and never had a problem in fact they have only became cheaper over time.
Some of the pre-paid plans are. . .
$10 weekly credit gives you 7 days unlimited calls and text plus 4gig data or
$30 monthly gives you 28 days unlimited calls and text plus 10gig data or for only
$60 you can get 90 days unlimited calls and text plus 4 gig data good for young children and the elderly

I have a prepaid internet with Vodafone via a Wi-Fi modem, a 365 day contract, which I have had for many years. $ 60 gave me 12 gig . I payed for my recharge voucher to enter before the expiry date. This time I tried to enter as I have done for the last few years, but it wasn't excepted by my existing contract but buy a new term of now only 90 days. Vodafone informed me they had changed there arrangements, even though I had not let my existing contract expire . I spoke direct to Vodafone about a refund of my voucher and was told as I paid cas...

Loyalty means nothing to Vodafone. I have been a user of the 365 day plan with Vodafone over 10 years. At some point I discovered that they were charging me $2 per Mb data usage. Hang on, that ought to be 2 cents per Mb, not $2! I went to check on their website and the rate was quoted as 2c. I went to complain to one of their shops. Their staff did an "investigation". After a while they said yeh it is $2! That's because on the website, they only post the rates of the "365 day plus" plan, not the "other" plan which I was currently having. So the...

hi all I hear stories about Telstra and optus with their poor overseas service and long waiting times, I have been with Vodafone for a few years and yes they have an overseas call centre in india however their service is excellent,no waiting period and they guided me a few times with trouble shooting with my pocket wi fi when I had issues with my internet.....

Since being back with voda, I've told them 12 times dont call me at my dinner time, 6pm-8pm, one day later they ring again, at 6:30,pm from India. It's always an Indian Woman who rings and always about some issue raised a week or two ago...this is harassment. It's worse than telemarketers..total rudeness and disrespectful. A culture with zero consideration of others...that's why I won't stay with vo diddly....it's an arrogant cultured business who invade your privacy as if it's their number....

I have been a Vodafone customer for 4 years now, throughout all of their reception blackouts, transformations and screw ups. Customer support is basically non existent as it’s hard to get onto a REAL person while calling, they have no email or text response and the app (which I use for recharging and add ons) is by far the worst of all. This app has been gradually getting worse over time and today, stopped working altogether. Apparently their app no longer supports users with iPhone 5S or older.. when trying to express my frustration about this...

Terrible service, misguided and costed me a prepaid plan which didn't offer the same amount of data as staff claimed. Wasted 1 hour on the phone! never trust voda, you're better off with another provider.

They treat you like crap and their customer service and reception is quite poor. It takes forever to speak to someone at which time is is hard to understand and they do not follow up on complaints.

Vodafone Starter Pack is rubbish, DONOT buy it unless you know how it works. Purchased the pack from Coles, inserted into my phone, tried to activate but couldn't succeed. After long wait while calling call centre, it came to know that the seller "Coles" had to scan both barcodes (which obviously they should know, but they didn't) and top up additional $10 while purchasing in order to activate, which is NOT mentioned anywhere in the product. Just wasted my time and money. Why the government regulatory bodies punish such thugs.