Have been with them for over 20 years. Very foolishly. Reception was always bad, and continues to be poor. A few years ago with a dual SIM phone I added an ALDI Sim and couldn't be happier. Should've ported my number in the first place but I was unsure whether the Aldi SIM would be any better. I was on a very expensive prepaid with Vodafone and it wasn't until I made contact that they offered a better plan but still expensive when compared with ALDI. Furthermore, Aldi gives upgrades automatically, no need to ask. Must admit I am a bit lazy but will port my number to another carrier to get rid of Vodafone after all. I stuck with them hoping they would improve but alas it hasn't happened nor is it every likely to.

Okay so where should i start from ?
I order a sim from the website 4 weeks and it never arrived...4 times calling the support and no care then at the end they said go to the sotre
After going to the store no help and eventually they give me the sim ....i get back and the sim doesn't work...DO NOT GO TO VODAFONE or you will have lots of anxiety and stress...absolutely bad company

No online chat or email contact available. Call Center is all they have, they don’t give a crap about loyal customer who stayed with them for 10 years, all they want to do is to trap them in new plans which is not that competitive. I asked for a $15 late payment fee waiver because auto payment didn’t go through, customer service didn’t record this credit in notes, then after a month I got a bill with this $15 outstanding, but I was not with Vodafone anymore because too tired of their “call center” ( every time takes half an hour at least to tal...

Purchased 2 samsung phones to get unblocked. Was firstly told that it was a free service to get unblocked. Then told that it will now cost $50 per phone to get unblocked. Very upset about that. Then i am trying to unblock the phone as per instructions and it does not work. Then i have to fill out form and wait up to 48 hours for some clown to call me back. If i ran my business like this i would not have a business. For some reason it is quite ok for them to run their business like that. Stay away

Contact Vodaphone this morning to transfer my phone number to Amaysim, I spoke to a rude customer support person with strong Indian accent , bad customer service experience. Leaving Vodaphone for good.

Let me tell you about my ongoing frustration with this useless company. Every time I come back to AustraliaI have ongoing issues with their service. Here is my current experience. I went into the store in World square in Sydney to get a sim card. I showed my passport. The man in the store (the shorter asian man) told me that my passport wasn't enough ID. He made me go back to my hotel and get my medicare card. On returning, the other gentleman who served me (the other guy was busy) told me that my passport was enough. Of course I asked ...

Vodafone locked my out of my account so I couldn't check my account details or make payments. They did not inform me there was any problem and when I rang a week later they wouldn't help me and told me I had to go into a Vodafone stall to sort it out. It is inconvenient for me to try and get to a store but they refused to help over the phone. I can see this also happened to the person below. They tried to tell me over the phone it was some kind of protection for my safety and that they had informed me, but I never received any message from Vodafone!

I called Vodafone regarding their online promo and was spoke to extremely rudely by Silva. He kept on insisting that I was referring to an expired Black Friday deal and condescendingly asked me to "direct" me to the deal which I was referring to online. Where it stated in a big red banner on top of plans "ONLINE OFFER" - when I tried to explain it to him he just spoke over me and hung up on me. Rude!

I bought a prepay SIM card at the end of September for use in New Zealand. When i got there it wouldn't work. I was told on the Vodaphone customer service chat line that Optus had stopped me from switching SIM cards, which didn't sound right, as I own my mobile phone. When I got back to Australia Optus told me that they hadn't blocked the change. I complained to Vodaphone about this, but they didn't refund the money.

Had been with Vodafone for ~10 years and never had an issue with service from the Australian-based call centre. Be aware the call centre is now offshore. I had an absolutely appalling experience with a "Mamood" from (I assume) an Indian call centre. Rude, aggressive and entirely unhelpful. If customer service is important to you, beware.

spent 45 minutes on the phone after phoning 3 times to 3 different operators to try and buy a data plan how simple is that the last one hung up on me because he didnt know what to do, they are useless, also couldn't explain how $29.00 had shrunk to $6.00 in one month after making 4 TXT messages they must have had gold wings

ive tried to change password for 2 days n they say will send txt well no txt so i guss they realy dont care about there customers so bye bye to bad service vodafone is just crap

I tried to have my number ported from another provider. It's been 3 days and still not processed. Avoid this telco as they have unqualified customer service and technical support.

Went into Vodafone Burwood to help a friend with her prepaid account. Shes new to the country so wanted some help with what would be the best option for her. We asked the customer rep who was clearly free. As soon as we requested what we were after, she seemed disinterested, walked off without saying anything (which baffled us a bit), then came back with a piece of paper, saying "here are the options, pick whatever you want". I later found out from my friend who used to work for Vodafone that its because she wouldn't make any money out of us, t...

I was heading overseas so transferred to Vodafone because they advertise "use your plan while overseas for $5 a day". It turned out this is highly misleading advertising

Issues
The $5 a day only covers a small number of countries (half of the countries I travelled to were not included). For all other countries the call rates are higher rates than my previous carrier!

After signing up I am told the $5 applies as soon as I take my phone off flight mode. If I want to avoid paying $5 a day I must leave my phone in flight mode. My previous carrier...

So last month I went to activate a new sim & port out from another carrier. Usually it's a simple process but I ended up not knowing what happened when I ended up with their standard prepaid # thinking I ported out wrong.

I wouldn't normally write a review but I was left without my own number & now into the 2nd attempt to recover & port over my original number. So now having contacted them since Monday-Wednesday with 3 requests for assistance (live chat - not appearing no Wed so I was told on Tues to call them), I was told when I called them t...

Customer for 14 years. Recharged (plan suits my needs) and received text message saying as loyalty bonus which involves "Pay and Go" but cannot recharge on existing plan and existing credit won't be rolled over. How is that a Loyalty? - I lose real money. Badly worded, misleading text and they steal my money.
Nightmare to find a number to talk to CustomerCare (hopefully a real person) - they are a communication company for heaven sakes. Asked to confirm my identity and had to provide an address from 14 years ago - really, who remembers that s...

Bought a 60 phone from Kmart and 10
Sim wouldn't activate
Bout 2 more Sims
Wouldn't activate
Got the shop lady to help.
Still wouldn't activate
Tried calling customer service
Keeps asking me to activate my sim to make calls
Went home
Husbands phone is a write off and won't turn on...

No network coverage for a simple phone talk, cant explain about the internet.
When talked to a customer care, lures giving discount every time and says about upgrading the network very soon but nothing happens and still the quality is very poor.

Vodafone offered next day delivery for orders approved by 4pm. So I bought a starter pack on 31st July 10.47am, and till now I still have not recevied the item. I spent more than 1 hour chatting with their customer care team, and not at all helpful. Very disappointed.