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Have been with them for over 20 years. Very foolishly. Reception was always bad, and continues to be poor. A few years ago with a dual SIM phone I added an ALDI Sim and couldn't be happier. Should've ported my number in the first place but I was unsure whether the Aldi SIM would be any better. I was on a very expensive prepaid with Vodafone and it wasn't until I made contact that they offered a better plan but still expensive when compared with ALDI. Furthermore, Aldi gives upgrades automatically, no need to ask. Must admit I am a bit lazy but will port my number to another carrier to get rid of Vodafone after all. I stuck with them hoping they would improve but alas it hasn't happened nor is it every likely to.
WORST COMPANY IN AUSTRALIA
Okay so where should i start from ?
I order a sim from the website 4 weeks and it never arrived...4 times calling the support and no care then at the end they said go to the sotre
After going to the store no help and eventually they give me the sim ....i get back and the sim doesn't work...DO NOT GO TO VODAFONE or you will have lots of anxiety and stress...absolutely bad company
Extremely bad customer service
No online chat or email contact available. Call Center is all they have, they don’t give a crap about loyal customer who stayed with them for 10 years, all they want to do is to trap them in new plans which is not that competitive. I asked for a $15 late payment fee waiver because auto payment didn’t go through, customer service didn’t record this credit in notes, then after a month I got a bill with this $15 outstanding, but I was not with Vodafone anymore because too tired of their “call center” ( every time takes half an hour at least to tal...k because they always want to keep you in another higher plan), now they deny they gave this credit over the phone and refuse to give the credit. No respect for their reputation themselves, terrible Customer care experience along the years with them. Never come back!!!
Purchased 2 samsung phones to get unblocked. Was firstly told that it was a free service to get unblocked. Then told that it will now cost $50 per phone to get unblocked. Very upset about that. Then i am trying to unblock the phone as per instructions and it does not work. Then i have to fill out form and wait up to 48 hours for some clown to call me back. If i ran my business like this i would not have a business. For some reason it is quite ok for them to run their business like that. Stay away
Let me tell you about my ongoing frustration with this useless company. Every time I come back to AustraliaI have ongoing issues with their service. Here is my current experience. I went into the store in World square in Sydney to get a sim card. I showed my passport. The man in the store (the shorter asian man) told me that my passport wasn't enough ID. He made me go back to my hotel and get my medicare card. On returning, the other gentleman who served me (the other guy was busy) told me that my passport was enough. Of course I asked ...why I was sent back to my hotel. Then, my phone is connected and at no point did they give me a pin. This means that I could not easily get through to vodafone. I was promissed two days ago that someone would call. They never did. I just tried to get through three times but without a PIN it kept disconnecting to me. I finally get through and to access my account they needed to confirm my passport number. I read it out and the rep said that it was not right and that she could not access my account. She told me to go into a store. Well without a car that means that I would have to get a bus and pay for that. For what??? Because the incompetent person in the store put in the wrong passport number. Seems that's just a very difficult thing to do. Every time I call customer service I get Indian men who are very very very rude and quite patronizing. I do not know why I continue to bang my head against a wall and use this USELESS company. Seriously. I am in shock that Vodafone is this incompetent. My brain cannot process this. Now I need to go in to a store and show my passport which is what I used as ID to open the account. Just disgusting!
They looked me out of account
Vodafone locked my out of my account so I couldn't check my account details or make payments. They did not inform me there was any problem and when I rang a week later they wouldn't help me and told me I had to go into a Vodafone stall to sort it out. It is inconvenient for me to try and get to a store but they refused to help over the phone. I can see this also happened to the person below. They tried to tell me over the phone it was some kind of protection for my safety and that they had informed me, but I never received any message from Vodafone!
Call centre was rude and then hung up on me
I called Vodafone regarding their online promo and was spoke to extremely rudely by Silva. He kept on insisting that I was referring to an expired Black Friday deal and condescendingly asked me to "direct" me to the deal which I was referring to online. Where it stated in a big red banner on top of plans "ONLINE OFFER" - when I tried to explain it to him he just spoke over me and hung up on me. Rude!
A waste of money
I bought a prepay SIM card at the end of September for use in New Zealand. When i got there it wouldn't work. I was told on the Vodaphone customer service chat line that Optus had stopped me from switching SIM cards, which didn't sound right, as I own my mobile phone. When I got back to Australia Optus told me that they hadn't blocked the change. I complained to Vodaphone about this, but they didn't refund the money.
Now with offshore call centre for extra frustration
Had been with Vodafone for ~10 years and never had an issue with service from the Australian-based call centre. Be aware the call centre is now offshore. I had an absolutely appalling experience with a "Mamood" from (I assume) an Indian call centre. Rude, aggressive and entirely unhelpful. If customer service is important to you, beware.
tried to work out a data plan with Vodafone
spent 45 minutes on the phone after phoning 3 times to 3 different operators to try and buy a data plan how simple is that the last one hung up on me because he didnt know what to do, they are useless, also couldn't explain how $29.00 had shrunk to $6.00 in one month after making 4 TXT messages they must have had gold wings
Customer Service Reps who clearly hate their jobs
Went into Vodafone Burwood to help a friend with her prepaid account. Shes new to the country so wanted some help with what would be the best option for her. We asked the customer rep who was clearly free. As soon as we requested what we were after, she seemed disinterested, walked off without saying anything (which baffled us a bit), then came back with a piece of paper, saying "here are the options, pick whatever you want". I later found out from my friend who used to work for Vodafone that its because she wouldn't make any money out of us, t...he money would be in signing up new customers. Whatever the reason, she clearly just didn't care. As we asked questions, her response was basically, "well up to you". Anyway, she puts the transaction through without confirming. (We wanted to start the new plan after the old plan ran out), which meant my friend lost left over credit on her old plan. No apology, just "oh well you guys didn't tell me." If you're in Burwood, don't go to "Suzie", if that's even her real name. Shes the one with big fake nails, and caked on makeup.
False misleading advertising of overseas call charges
I was heading overseas so transferred to Vodafone because they advertise "use your plan while overseas for $5 a day". It turned out this is highly misleading advertising
The $5 a day only covers a small number of countries (half of the countries I travelled to were not included). For all other countries the call rates are higher rates than my previous carrier!
After signing up I am told the $5 applies as soon as I take my phone off flight mode. If I want to avoid paying $5 a day I must leave my phone in flight mode. My previous carrier...(my wife remains with them) sends an SMS when entering each new country indicating receiving SMSs is always free (so allows the phone to be taken out of flight mode with no charges). The SMS offers an all you can eat $10 daily charge or if you are only going to use the phone briefly (e.g sending one or two SMSs) then you can choose to only pay for what you use. Vodafone do not offer these options The conclusion Vodafone's overseas special deal is more expensive than the other carriers I was so frustrated with Vodafone that on coming home I immediately transferred away. Unfortunately Vodafone then charged me a final bill of $8 to transfer my number!
Porting out issues because of new security policy!
So last month I went to activate a new sim & port out from another carrier. Usually it's a simple process but I ended up not knowing what happened when I ended up with their standard prepaid # thinking I ported out wrong.
I wouldn't normally write a review but I was left without my own number & now into the 2nd attempt to recover & port over my original number. So now having contacted them since Monday-Wednesday with 3 requests for assistance (live chat - not appearing no Wed so I was told on Tues to call them), I was told when I called them t...hat there's been a new security policy which I was meant to click a link from my Optus sim first before porting out. Which is ridiculous! How am I supposed to know if I am using a Vodafone sim & they SMS me on my original number on the other carriers sim & when no emails were sent to me. Apart from an SMS to mention on their Vodafone sim that came through once that the porting of the number is in progress. The live chat team could not even explain to me why the porting wasn't completed until I called! Why not port my number across as well when I called as I had verified who I was. I've already had to stop using Telstra services because of another issue. Vodafone may be next & I'll be spending my money elsewhere. It used to be a simple process!
Vodafone cancelling my plan - disaster
Customer for 14 years. Recharged (plan suits my needs) and received text message saying as loyalty bonus which involves "Pay and Go" but cannot recharge on existing plan and existing credit won't be rolled over. How is that a Loyalty? - I lose real money. Badly worded, misleading text and they steal my money.
Nightmare to find a number to talk to CustomerCare (hopefully a real person) - they are a communication company for heaven sakes. Asked to confirm my identity and had to provide an address from 14 years ago - really, who remembers that s...
Bought a 60 phone from Kmart and 10
Sim wouldn't activate
Bout 2 more Sims
Got the shop lady to help.
Still wouldn't activate
Tried calling customer service
Keeps asking me to activate my sim to make calls
Husbands phone is a write off and won't turn on...
Can't trust Vodafone!!! Bad Customer Service
Vodafone offered next day delivery for orders approved by 4pm. So I bought a starter pack on 31st July 10.47am, and till now I still have not recevied the item. I spent more than 1 hour chatting with their customer care team, and not at all helpful. Very disappointed.
Questions & Answers
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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