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Vodafone

Vodafone (page 3 of 4)

1.6 from 2,274 reviews · View Statistics

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Tina2525

Tina2525SYDNEY

  • 8 reviews
  • 5 likes

Terrible reception

published

Have been with them for over 20 years. Very foolishly. Reception was always bad, and continues to be poor. A few years ago with a dual SIM phone I added an ALDI Sim and couldn't be happier. Should've ported my number in the first place but I was unsure whether the Aldi SIM would be any better. I was on a very expensive prepaid with Vodafone and it wasn't until I made contact that they offered a better plan but still expensive when compared with ALDI. Furthermore, Aldi gives upgrades automatically, no need to ask. Must admit I am a bit lazy but will port my number to another carrier to get rid of Vodafone after all. I stuck with them hoping they would improve but alas it hasn't happened nor is it every likely to.

Yazan S.

Yazan S.

  • 3 reviews

WORST COMPANY IN AUSTRALIA

published

Okay so where should i start from ?
I order a sim from the website 4 weeks and it never arrived...4 times calling the support and no care then at the end they said go to the sotre
After going to the store no help and eventually they give me the sim ....i get back and the sim doesn't work...DO NOT GO TO VODAFONE or you will have lots of anxiety and stress...absolutely bad company

Truereview

TruereviewSydney, NSW

Extremely bad customer service

published
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lloyd

lloyd

  • 3 reviews
  • 1 like

Hopeless service

published

Purchased 2 samsung phones to get unblocked. Was firstly told that it was a free service to get unblocked. Then told that it will now cost $50 per phone to get unblocked. Very upset about that. Then i am trying to unblock the phone as per instructions and it does not work. Then i have to fill out form and wait up to 48 hours for some clown to call me back. If i ran my business like this i would not have a business. For some reason it is quite ok for them to run their business like that. Stay away

Lucky

LuckyPerth, WA

Bad customer support

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Contact Vodaphone this morning to transfer my phone number to Amaysim, I spoke to a rude customer support person with strong Indian accent , bad customer service experience. Leaving Vodaphone for good.

Kim W.

Kim W.South East Queensland, QLD

  • 3 reviews

Basic incompetence

published
Thea

TheaPerth, WA

  • 6 reviews
  • 2 likes

They looked me out of account

published

Vodafone locked my out of my account so I couldn't check my account details or make payments. They did not inform me there was any problem and when I rang a week later they wouldn't help me and told me I had to go into a Vodafone stall to sort it out. It is inconvenient for me to try and get to a store but they refused to help over the phone. I can see this also happened to the person below. They tried to tell me over the phone it was some kind of protection for my safety and that they had informed me, but I never received any message from Vodafone!

Call centre was rude and then hung up on me

published

I called Vodafone regarding their online promo and was spoke to extremely rudely by Silva. He kept on insisting that I was referring to an expired Black Friday deal and condescendingly asked me to "direct" me to the deal which I was referring to online. Where it stated in a big red banner on top of plans "ONLINE OFFER" - when I tried to explain it to him he just spoke over me and hung up on me. Rude!

Caedmon

Caedmon

  • 4 reviews
  • 1 like

A waste of money

published

I bought a prepay SIM card at the end of September for use in New Zealand. When i got there it wouldn't work. I was told on the Vodaphone customer service chat line that Optus had stopped me from switching SIM cards, which didn't sound right, as I own my mobile phone. When I got back to Australia Optus told me that they hadn't blocked the change. I complained to Vodaphone about this, but they didn't refund the money.

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Steven

StevenHobart, TAS

  • 14 reviews
  • 7 likes

Now with offshore call centre for extra frustration

published

Had been with Vodafone for ~10 years and never had an issue with service from the Australian-based call centre. Be aware the call centre is now offshore. I had an absolutely appalling experience with a "Mamood" from (I assume) an Indian call centre. Rude, aggressive and entirely unhelpful. If customer service is important to you, beware.

Bob Geeves

Bob GeevesGreater Melbourne (Outer), VIC

  • 3 reviews
  • 5 likes

tried to work out a data plan with Vodafone

published

spent 45 minutes on the phone after phoning 3 times to 3 different operators to try and buy a data plan how simple is that the last one hung up on me because he didnt know what to do, they are useless, also couldn't explain how $29.00 had shrunk to $6.00 in one month after making 4 TXT messages they must have had gold wings

barry b.

barry b.

  • 2 reviews

watiting for txt

published

ive tried to change password for 2 days n they say will send txt well no txt so i guss they realy dont care about there customers so bye bye to bad service vodafone is just crap

John

JohnSydney

  • 7 reviews
  • 13 likes

Porting my number virtually impossible.

published

I tried to have my number ported from another provider. It's been 3 days and still not processed. Avoid this telco as they have unqualified customer service and technical support.

Customer Service Reps who clearly hate their jobs

published
Michael_Jones

Michael_Jones

  • 41 reviews
  • 16 likes

False misleading advertising of overseas call charges

published
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Fire4FX

Fire4FXSydney, Australia

  • 9 reviews
  • 10 likes

Porting out issues because of new security policy!

published
FWood3124

FWood3124Greater Melbourne (Metropolitan), VIC

Vodafone cancelling my plan - disaster

published

Ripped off

published
Rajeev C.

Rajeev C.Sydney, NSW

  • 2 reviews
  • 1 like

Worst network quality

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No network coverage for a simple phone talk, cant explain about the internet.
When talked to a customer care, lures giving discount every time and says about upgrading the network very soon but nothing happens and still the quality is very poor.

Can't trust Vodafone!!! Bad Customer Service

published

Vodafone offered next day delivery for orders approved by 4pm. So I bought a starter pack on 31st July 10.47am, and till now I still have not recevied the item. I spent more than 1 hour chatting with their customer care team, and not at all helpful. Very disappointed.

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Questions & Answers

Jenny R.

Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks

decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
Fred K.

Fred K.asked

Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.

No answers

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Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes

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