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Vodafone (page 4 of 7)
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Tina2525SYDNEY
- 8 reviews
- 5 likes
Terrible reception
Have been with them for over 20 years. Very foolishly. Reception was always bad, and continues to be poor. A few years ago with a dual SIM phone I added an ALDI Sim and couldn't be happier. Should've ported my number in the first place but I was unsure whether the Aldi SIM would be any better. I was on a very expensive prepaid with Vodafone and it wasn't until I made contact that they offered a better plan but still expensive when compared with ALDI. Furthermore, Aldi gives upgrades automatically, no need to ask. Must admit I am a bit lazy but will port my number to another carrier to get rid of Vodafone after all. I stuck with them hoping they would improve but alas it hasn't happened nor is it every likely to.
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There is no phone company more useless, and that's saying something
Don't assume their website is accurate. They will take your money, and only after they have your cash will they inform you of the truth. Refunds are a huge pain.
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Yazan S.
- 3 reviews
WORST COMPANY IN AUSTRALIA
Okay so where should i start from ?
I order a sim from the website 4 weeks and it never arrived...4 times calling the support and no care then at the end they said go to the sotre
After going to the store no help and eventually they give me the sim ....i get back and the sim doesn't work...DO NOT GO TO VODAFONE or you will have lots of anxiety and stress...absolutely bad company
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TruereviewSydney, NSW
Extremely bad customer service
No online chat or email contact available. Call Center is all they have, they don’t give a crap about loyal customer who stayed with them for 10 years, all they want to do is to trap them in new plans which is not that competitive. I asked for a $15 late payment fee waiver because auto payment didn’t go through, customer service didn’t record this credit in notes, then after a month I got a bill with this $15 outstanding, but I was not with Vodafone anymore because too tired of their “call center” ( every time takes half an hour at least to tal...Read more
k because they always want to keep you in another higher plan), now they deny they gave this credit over the phone and refuse to give the credit. No respect for their reputation themselves, terrible Customer care experience along the years with them. Never come back!!!Similar opinion? Write a review on ProductReview.com.au!
lloyd
- 3 reviews
- 1 like
Hopeless service
Purchased 2 samsung phones to get unblocked. Was firstly told that it was a free service to get unblocked. Then told that it will now cost $50 per phone to get unblocked. Very upset about that. Then i am trying to unblock the phone as per instructions and it does not work. Then i have to fill out form and wait up to 48 hours for some clown to call me back. If i ran my business like this i would not have a business. For some reason it is quite ok for them to run their business like that. Stay away
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LuckyPerth, WA
Bad customer support
Contact Vodaphone this morning to transfer my phone number to Amaysim, I spoke to a rude customer support person with strong Indian accent , bad customer service experience. Leaving Vodaphone for good.
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milawithmobeSouth East Queensland, QLD
Worst service that I had in my life. Pushy sellers are good at locking you up in a contract and rip off.
Network coverage is okay.I didnt
experience frequent dropouts.But the price is expensive while there are many better options in different service providers.
Download speed is okay. Sometimes can be slow. Overall okay.
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Kim W.South East Queensland, QLD
- 3 reviews
Basic incompetence
Let me tell you about my ongoing frustration with this useless company. Every time I come back to AustraliaI have ongoing issues with their service. Here is my current experience. I went into the store in World square in Sydney to get a sim card. I showed my passport. The man in the store (the shorter asian man) told me that my passport wasn't enough ID. He made me go back to my hotel and get my medicare card. On returning, the other gentleman who served me (the other guy was busy) told me that my passport was enough. Of course I asked ...Read more
why I was sent back to my hotel. Then, my phone is connected and at no point did they give me a pin. This means that I could not easily get through to vodafone. I was promissed two days ago that someone would call. They never did. I just tried to get through three times but without a PIN it kept disconnecting to me. I finally get through and to access my account they needed to confirm my passport number. I read it out and the rep said that it was not right and that she could not access my account. She told me to go into a store. Well without a car that means that I would have to get a bus and pay for that. For what??? Because the incompetent person in the store put in the wrong passport number. Seems that's just a very difficult thing to do. Every time I call customer service I get Indian men who are very very very rude and quite patronizing. I do not know why I continue to bang my head against a wall and use this USELESS company. Seriously. I am in shock that Vodafone is this incompetent. My brain cannot process this. Now I need to go in to a store and show my passport which is what I used as ID to open the account. Just disgusting!Similar opinion? Write a review on ProductReview.com.au!
TheaPerth, WA
- 6 reviews
- 2 likes
They looked me out of account
Vodafone locked my out of my account so I couldn't check my account details or make payments. They did not inform me there was any problem and when I rang a week later they wouldn't help me and told me I had to go into a Vodafone stall to sort it out. It is inconvenient for me to try and get to a store but they refused to help over the phone. I can see this also happened to the person below. They tried to tell me over the phone it was some kind of protection for my safety and that they had informed me, but I never received any message from Vodafone!
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Call centre was rude and then hung up on me
I called Vodafone regarding their online promo and was spoke to extremely rudely by Silva. He kept on insisting that I was referring to an expired Black Friday deal and condescendingly asked me to "direct" me to the deal which I was referring to online. Where it stated in a big red banner on top of plans "ONLINE OFFER" - when I tried to explain it to him he just spoke over me and hung up on me. Rude!
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xz101Sydney, NSW
- 14 reviews
- 11 likes
Good telecom
By far the best telecom in Australia. I experience the highest speeds with Vodafone (up to 500mbps) where as with other providers I get max 50mbps. They have no hidden fees like Telstra and Optus and have the cheapest plans, unmetered data and the cheapest roaming in Australia.
I highly recommend.
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Caedmon
- 4 reviews
- 1 like
A waste of money
I bought a prepay SIM card at the end of September for use in New Zealand. When i got there it wouldn't work. I was told on the Vodaphone customer service chat line that Optus had stopped me from switching SIM cards, which didn't sound right, as I own my mobile phone. When I got back to Australia Optus told me that they hadn't blocked the change. I complained to Vodaphone about this, but they didn't refund the money.
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StevenHobart, TAS
- 14 reviews
- 7 likes
Now with offshore call centre for extra frustration
Had been with Vodafone for ~10 years and never had an issue with service from the Australian-based call centre. Be aware the call centre is now offshore. I had an absolutely appalling experience with a "Mamood" from (I assume) an Indian call centre. Rude, aggressive and entirely unhelpful. If customer service is important to you, beware.
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oliveramelbourne
- 32 reviews
- 15 likes
reception very hard on some sspots
been on prepaid and reception somedays in some spots dont have enough coverage only issue there is call overseas is hard to understand but in general vodafone has some pretty good plans and included data as well
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Unreasonably expensive
I found the same plan for less than one third of the Vodafone!!!
Really unhelpful store staff, just think about selling not helping.
Happy that leave my previous plan after three years.
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VictumAustralian Capital Territory
No stars at all: this company is full of scammers & fraudsters
Firstly, they can't speak English and you can't understand them. Despite already having a plan with them (regrettably), they booked me up for a new phone and plan without my authorisation or permission. Hell, they even sent this phone to some place in Victoria (probably one of their scammer buddies) despite me completing several ID checks and my efforts telling them that I never ordered this phone. When I rang Pakistan or India or someplace there they told me I had to fill out a fraud form. I have to fill out a form because one of their employe...Read more
es is scamming me ?? I have contacted the telecommunications ombudsman. If you speak Indian Pakistani and not English then vodafone is for you!! Beware of this Telco they are full of scammers and fraudsters. Never do business with them.Similar opinion? Write a review on ProductReview.com.au!
Bob GeevesGreater Melbourne (Outer), VIC
- 3 reviews
- 5 likes
tried to work out a data plan with Vodafone
spent 45 minutes on the phone after phoning 3 times to 3 different operators to try and buy a data plan how simple is that the last one hung up on me because he didnt know what to do, they are useless, also couldn't explain how $29.00 had shrunk to $6.00 in one month after making 4 TXT messages they must have had gold wings
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barry b.
- 2 reviews
watiting for txt
ive tried to change password for 2 days n they say will send txt well no txt so i guss they realy dont care about there customers so bye bye to bad service vodafone is just crap
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Steph BMelbourne
- 5 reviews
- 5 likes
Stay away!! Deserves zero stars
Bad signal slow internet.. but the worst thing? I accidentally purchased the wrong data pack becauae the app glitched and they wouldn't even refund me even though I didn't use even 0.01mb of it! How cheap can you be?!!! Do you even care about your customers?? Clearly not!
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Andrew CGreater Melbourne (Metropolitan), VIC
Very misleading
If I could leave a zero rating I would. I had a prepaid sim with Vodafone and transferred it into my wife's name. It took us over 6hrs to get this done. We wanted to port the number to another provider, after 2 weeks of trying we were told by staff at a store the number was still in my name and that they would never change it no matter what we did. I would never use this company again.
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Questions & Answers
decksasked
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
No answers
Fred K.asked
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
No answers
Jorge V.asked
is the Keep Talking Plus Phone Insurance offered by vodafone (15 dollar/month) a good option??
Details
Category | Mobile Phone Service Providers and Physical Shops |
---|---|
Network Used | Vodafone |
International Roaming Offered | Yes |
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