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Vodafone

Vodafone (page 4 of 7)

1.6 from 2,388 reviews · View Statistics
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Zan
ZanSydney Surrounds, NSW
  • 2 reviews

Vodafone uses Aus Post Records to verify addresses...Aus post records can by wrong!!

published
cheaf
cheaf
  • 4 reviews

Good first time option

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Arriving from another country, the first thing you would look for is a reliable mobile network. Good thing they are the first you see in the exit of the arrivals, and yeah they will register you and all so no hassle. I just find that they are some areas where signal is limited. But overall great job!

Stacey
StaceyPerth, WA
  • 3 reviews

Best pre-paid phone service

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I definitely recommend Vodafone to everyone as I have been with them for 20 years and never had a problem in fact they have only became cheaper over time.
Some of the pre-paid plans are. . .
$10 weekly credit gives you 7 days unlimited calls and text plus 4gig data or
$30 monthly gives you 28 days unlimited calls and text plus 10gig data or for only
$60 you can get 90 days unlimited calls and text plus 4 gig data good for young children and the elderly

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k allison
k allisonNorthern Region, NSW

prepaid internet robbery

published
Ken
KenSydney, NSW

Keep well away from Vodafone

published

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Adam L.
Adam L.
  • 3 reviews

Vodafone review by adam leeming

published

hi all I hear stories about Telstra and optus with their poor overseas service and long waiting times, I have been with Vodafone for a few years and yes they have an overseas call centre in india however their service is excellent,no waiting period and they guided me a few times with trouble shooting with my pocket wi fi when I had issues with my internet.....

Wayne R.
Wayne R.South East Queensland, QLD
  • 5 reviews
  • 2 likes

Always call me at DINNER TIME

published

Since being back with voda, I've told them 12 times dont call me at my dinner time, 6pm-8pm, one day later they ring again, at 6:30,pm from India. It's always an Indian Woman who rings and always about some issue raised a week or two ago...this is harassment. It's worse than telemarketers..total rudeness and disrespectful. A culture with zero consideration of others...that's why I won't stay with vo diddly....it's an arrogant cultured business who invade your privacy as if it's their number....

Just Fkn Awful.

published

Worst Customer Service EVER!

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Terrible service, misguided and costed me a prepaid plan which didn't offer the same amount of data as staff claimed. Wasted 1 hour on the phone! never trust voda, you're better off with another provider.

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Always loyal
Always loyal
  • 4 reviews
  • 2 likes

27+ years of loyalty doesn't matter to Vodafone.

published

They treat you like crap and their customer service and reception is quite poor. It takes forever to speak to someone at which time is is hard to understand and they do not follow up on complaints.

San
SanGreater Melbourne (Metropolitan), VIC

Vodafone Starter Pack

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Vodafone Starter Pack is rubbish, DONOT buy it unless you know how it works. Purchased the pack from Coles, inserted into my phone, tried to activate but couldn't succeed. After long wait while calling call centre, it came to know that the seller "Coles" had to scan both barcodes (which obviously they should know, but they didn't) and top up additional $10 while purchasing in order to activate, which is NOT mentioned anywhere in the product. Just wasted my time and money. Why the government regulatory bodies punish such thugs.

Tina2525
Tina2525SYDNEY
  • 11 reviews
  • 6 likes

Terrible reception

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Have been with them for over 20 years. Very foolishly. Reception was always bad, and continues to be poor. A few years ago with a dual SIM phone I added an ALDI Sim and couldn't be happier. Should've ported my number in the first place but I was unsure whether the Aldi SIM would be any better. I was on a very expensive prepaid with Vodafone and it wasn't until I made contact that they offered a better plan but still expensive when compared with ALDI. Furthermore, Aldi gives upgrades automatically, no need to ask. Must admit I am a bit lazy but will port my number to another carrier to get rid of Vodafone after all. I stuck with them hoping they would improve but alas it hasn't happened nor is it every likely to.

There is no phone company more useless, and that's saying something

published

Don't assume their website is accurate. They will take your money, and only after they have your cash will they inform you of the truth. Refunds are a huge pain.

Issac
Issac
  • 4 reviews

WORST COMPANY IN AUSTRALIA

published

Okay so where should i start from ?
I order a sim from the website 4 weeks and it never arrived...4 times calling the support and no care then at the end they said go to the sotre
After going to the store no help and eventually they give me the sim ....i get back and the sim doesn't work...DO NOT GO TO VODAFONE or you will have lots of anxiety and stress...absolutely bad company

Truereview
TruereviewSydney, NSW

Extremely bad customer service

published
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lloyd
lloyd
  • 3 reviews
  • 1 like

Hopeless service

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Purchased 2 samsung phones to get unblocked. Was firstly told that it was a free service to get unblocked. Then told that it will now cost $50 per phone to get unblocked. Very upset about that. Then i am trying to unblock the phone as per instructions and it does not work. Then i have to fill out form and wait up to 48 hours for some clown to call me back. If i ran my business like this i would not have a business. For some reason it is quite ok for them to run their business like that. Stay away

Lucky
LuckyPerth, WA

Bad customer support

published

Contact Vodaphone this morning to transfer my phone number to Amaysim, I spoke to a rude customer support person with strong Indian accent , bad customer service experience. Leaving Vodaphone for good.

milawithmobe
milawithmobeSouth East Queensland, QLD

Worst service that I had in my life. Pushy sellers are good at locking you up in a contract and rip off.

published

Network coverage is okay.I didnt
experience frequent dropouts.But the price is expensive while there are many better options in different service providers.
Download speed is okay. Sometimes can be slow. Overall okay.

Kim W.
Kim W.South East Queensland, QLD
  • 3 reviews

Basic incompetence

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Thea
TheaPerth, WA
  • 7 reviews
  • 4 likes

They looked me out of account

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Vodafone locked my out of my account so I couldn't check my account details or make payments. They did not inform me there was any problem and when I rang a week later they wouldn't help me and told me I had to go into a Vodafone stall to sort it out. It is inconvenient for me to try and get to a store but they refused to help over the phone. I can see this also happened to the person below. They tried to tell me over the phone it was some kind of protection for my safety and that they had informed me, but I never received any message from Vodafone!

Call centre was rude and then hung up on me

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I called Vodafone regarding their online promo and was spoke to extremely rudely by Silva. He kept on insisting that I was referring to an expired Black Friday deal and condescendingly asked me to "direct" me to the deal which I was referring to online. Where it stated in a big red banner on top of plans "ONLINE OFFER" - when I tried to explain it to him he just spoke over me and hung up on me. Rude!

xz101
xz101Sydney, NSW
  • 19 reviews
  • 13 likes

Good telecom

published

By far the best telecom in Australia. I experience the highest speeds with Vodafone (up to 500mbps) where as with other providers I get max 50mbps. They have no hidden fees like Telstra and Optus and have the cheapest plans, unmetered data and the cheapest roaming in Australia.
I highly recommend.

Caedmon
Caedmon
  • 4 reviews
  • 1 like

A waste of money

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I bought a prepay SIM card at the end of September for use in New Zealand. When i got there it wouldn't work. I was told on the Vodaphone customer service chat line that Optus had stopped me from switching SIM cards, which didn't sound right, as I own my mobile phone. When I got back to Australia Optus told me that they hadn't blocked the change. I complained to Vodaphone about this, but they didn't refund the money.

Steven
StevenHobart, TAS
  • 15 reviews
  • 8 likes

Now with offshore call centre for extra frustration

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Had been with Vodafone for ~10 years and never had an issue with service from the Australian-based call centre. Be aware the call centre is now offshore. I had an absolutely appalling experience with a "Mamood" from (I assume) an Indian call centre. Rude, aggressive and entirely unhelpful. If customer service is important to you, beware.

olivera
oliveramelbourne
  • 44 reviews
  • 19 likes

reception very hard on some sspots

published

been on prepaid and reception somedays in some spots dont have enough coverage only issue there is call overseas is hard to understand but in general vodafone has some pretty good plans and included data as well

Page 4 of 7

Questions & Answers

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks
decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
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Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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