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A waste of money
I bought a prepay SIM card at the end of September for use in New Zealand. When i got there it wouldn't work. I was told on the Vodaphone customer service chat line that Optus had stopped me from switching SIM cards, which didn't sound right, as I own my mobile phone. When I got back to Australia Optus told me that they hadn't blocked the change. I complained to Vodaphone about this, but they didn't refund the money.
Now with offshore call centre for extra frustration
Had been with Vodafone for ~10 years and never had an issue with service from the Australian-based call centre. Be aware the call centre is now offshore. I had an absolutely appalling experience with a "Mamood" from (I assume) an Indian call centre. Rude, aggressive and entirely unhelpful. If customer service is important to you, beware.
No stars at all: this company is full of scammers & fraudsters
Firstly, they can't speak English and you can't understand them. Despite already having a plan with them (regrettably), they booked me up for a new phone and plan without my authorisation or permission. Hell, they even sent this phone to some place in Victoria (probably one of their scammer buddies) despite me completing several ID checks and my efforts telling them that I never ordered this phone. When I rang Pakistan or India or someplace there they told me I had to fill out a fraud form. I have to fill out a form because one of their employe...es is scamming me ?? I have contacted the telecommunications ombudsman. If you speak Indian Pakistani and not English then vodafone is for you!! Beware of this Telco they are full of scammers and fraudsters. Never do business with them.
tried to work out a data plan with Vodafone
spent 45 minutes on the phone after phoning 3 times to 3 different operators to try and buy a data plan how simple is that the last one hung up on me because he didnt know what to do, they are useless, also couldn't explain how $29.00 had shrunk to $6.00 in one month after making 4 TXT messages they must have had gold wings
Stay away!! Deserves zero stars
Bad signal slow internet.. but the worst thing? I accidentally purchased the wrong data pack becauae the app glitched and they wouldn't even refund me even though I didn't use even 0.01mb of it! How cheap can you be?!!! Do you even care about your customers?? Clearly not!
If I could leave a zero rating I would. I had a prepaid sim with Vodafone and transferred it into my wife's name. It took us over 6hrs to get this done. We wanted to port the number to another provider, after 2 weeks of trying we were told by staff at a store the number was still in my name and that they would never change it no matter what we did. I would never use this company again.
- Verified customer
$2 Dollar Starter Pack are not even working as described.
Bought $2 Dollar starter Pack, as described on back of the card sim can be activated online.
Description of the back :
Tried number 1. = Error service is currently unavailable solution: call number xxx to activate.
tried number 2. Phonecalled their number "sir the store should have activated it for you when you purchased the sim please go to a store to activate it there.
did not bother to go to store....
Not as happy as I thought Id be
Is not the best service! I get little to no service in my house and customer service team sound like they read everything off a manual!
They continually tell me for 4yrs that they are fixing or putting up a tower in my area and my service will improve. The service has never improved. We are looking around for another service as its pointless paying for something that I never get to use!
Customer Service Reps who clearly hate their jobs
Went into Vodafone Burwood to help a friend with her prepaid account. Shes new to the country so wanted some help with what would be the best option for her. We asked the customer rep who was clearly free. As soon as we requested what we were after, she seemed disinterested, walked off without saying anything (which baffled us a bit), then came back with a piece of paper, saying "here are the options, pick whatever you want". I later found out from my friend who used to work for Vodafone that its because she wouldn't make any money out of us, t...he money would be in signing up new customers. Whatever the reason, she clearly just didn't care. As we asked questions, her response was basically, "well up to you". Anyway, she puts the transaction through without confirming. (We wanted to start the new plan after the old plan ran out), which meant my friend lost left over credit on her old plan. No apology, just "oh well you guys didn't tell me." If you're in Burwood, don't go to "Suzie", if that's even her real name. Shes the one with big fake nails, and caked on makeup.
From start to finish the worst mobile experience I have had
The staff member I dealt with when purchasing a SIM in store was pushy and aggressively attempted to sell me a more expensive plan despite my making clear that I did not need or want one.
The coverage and service was inconsistent and temperamental. Data speed was not good.
When I decided to transfer my number to another provider, they took longer than their customer service team advised to finally disconnect my number leaving me temporarily without mobile service.
Do not use this provider.
False misleading advertising of overseas call charges
I was heading overseas so transferred to Vodafone because they advertise "use your plan while overseas for $5 a day". It turned out this is highly misleading advertising
The $5 a day only covers a small number of countries (half of the countries I travelled to were not included). For all other countries the call rates are higher rates than my previous carrier!
After signing up I am told the $5 applies as soon as I take my phone off flight mode. If I want to avoid paying $5 a day I must leave my phone in flight mode. My previous carrier...(my wife remains with them) sends an SMS when entering each new country indicating receiving SMSs is always free (so allows the phone to be taken out of flight mode with no charges). The SMS offers an all you can eat $10 daily charge or if you are only going to use the phone briefly (e.g sending one or two SMSs) then you can choose to only pay for what you use. Vodafone do not offer these options The conclusion Vodafone's overseas special deal is more expensive than the other carriers I was so frustrated with Vodafone that on coming home I immediately transferred away. Unfortunately Vodafone then charged me a final bill of $8 to transfer my number!
Porting out issues because of new security policy!
So last month I went to activate a new sim & port out from another carrier. Usually it's a simple process but I ended up not knowing what happened when I ended up with their standard prepaid # thinking I ported out wrong.
I wouldn't normally write a review but I was left without my own number & now into the 2nd attempt to recover & port over my original number. So now having contacted them since Monday-Wednesday with 3 requests for assistance (live chat - not appearing no Wed so I was told on Tues to call them), I was told when I called them t...hat there's been a new security policy which I was meant to click a link from my Optus sim first before porting out. Which is ridiculous! How am I supposed to know if I am using a Vodafone sim & they SMS me on my original number on the other carriers sim & when no emails were sent to me. Apart from an SMS to mention on their Vodafone sim that came through once that the porting of the number is in progress. The live chat team could not even explain to me why the porting wasn't completed until I called! Why not port my number across as well when I called as I had verified who I was. I've already had to stop using Telstra services because of another issue. Vodafone may be next & I'll be spending my money elsewhere. It used to be a simple process!
Vodafone cancelling my plan - disaster
Customer for 14 years. Recharged (plan suits my needs) and received text message saying as loyalty bonus which involves "Pay and Go" but cannot recharge on existing plan and existing credit won't be rolled over. How is that a Loyalty? - I lose real money. Badly worded, misleading text and they steal my money.
Nightmare to find a number to talk to CustomerCare (hopefully a real person) - they are a communication company for heaven sakes. Asked to confirm my identity and had to provide an address from 14 years ago - really, who remembers that s...
Questions & Answers
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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