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Vodafone

Vodafone (page 5 of 7)

1.6 from 2,270 reviews · View Statistics

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Alison

AlisonSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Worst customer service ever experienced-

published

Purchased a phone on 23/9 - 12/10 the phone stops charging - Vodafone claims not their problem. My 14 year old saved up to buy this phone and his money is gone

Mark

MarkSouth East Queensland, QLD

  • 3 reviews
  • 4 likes
  • Verified customer

$2 Dollar Starter Pack are not even working as described.

published
Kita

KitaSydney, NSW

  • 5 reviews

Not as happy as I thought Id be

published

Is not the best service! I get little to no service in my house and customer service team sound like they read everything off a manual!
They continually tell me for 4yrs that they are fixing or putting up a tower in my area and my service will improve. The service has never improved. We are looking around for another service as its pointless paying for something that I never get to use!

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John

JohnSydney

  • 7 reviews
  • 13 likes

Porting my number virtually impossible.

published

I tried to have my number ported from another provider. It's been 3 days and still not processed. Avoid this telco as they have unqualified customer service and technical support.

Ripping off data

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Vodafone consistently rip off my pocket wifi data. One day, the modem was off and it showed record as 5gb used. Many other days GB amount could be 3-4 times ripped off compare to possibility

The coverage is getting worse

published

Vodafone was okay but the network is getting worse. I can not even get a 4G network consistently. After this sim plan contract finish will definitely move to other service provider

Customer Service Reps who clearly hate their jobs

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DJT

DJT

From start to finish the worst mobile experience I have had

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The staff member I dealt with when purchasing a SIM in store was pushy and aggressively attempted to sell me a more expensive plan despite my making clear that I did not need or want one.

The coverage and service was inconsistent and temperamental. Data speed was not good.

When I decided to transfer my number to another provider, they took longer than their customer service team advised to finally disconnect my number leaving me temporarily without mobile service.

Do not use this provider.

Michael_Jones

Michael_Jones

  • 41 reviews
  • 16 likes

False misleading advertising of overseas call charges

published
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Fire4FX

Fire4FXSydney, Australia

  • 9 reviews
  • 10 likes

Porting out issues because of new security policy!

published
FWood3124

FWood3124Greater Melbourne (Metropolitan), VIC

Vodafone cancelling my plan - disaster

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WiFi Hotspot: Fine for traveling, but ration your data

published
George K.

George K.South East Queensland, QLD

  • 15 reviews
  • 4 likes

All good.

published

Been with Vodafone for ten months now and never had a problem. Fast downloads. Good reception and clear calls. So all good. Would not hesitate to recommend them. Cheers and thanks.

Ripped off

published
Rajeev C.

Rajeev C.Sydney, NSW

  • 2 reviews
  • 1 like

Worst network quality

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No network coverage for a simple phone talk, cant explain about the internet.
When talked to a customer care, lures giving discount every time and says about upgrading the network very soon but nothing happens and still the quality is very poor.

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Can't trust Vodafone!!! Bad Customer Service

published

Vodafone offered next day delivery for orders approved by 4pm. So I bought a starter pack on 31st July 10.47am, and till now I still have not recevied the item. I spent more than 1 hour chatting with their customer care team, and not at all helpful. Very disappointed.

Martin

MartinSydney, NSW

Worst customer Service in the world!

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Poor customer service, asked for a refund. Vodafone was unable ID card used. Requested I provide number to all my cards to find the right card used. Worst ever company

Pen606

Pen606Sydney, NSW

  • 4 reviews
  • 3 likes

Changes to My Vodafone

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Vodafone HAD the clearest and easiest to use website, My Vodafone. It was the reason I changed to Vodafone. Last week it was changed. It is now not possible to access My Vodafone on a computer. The only simple thing to find is data usage, everything else is arduous and barely worth the angst. I will give them a month to correct this. Meanwhile my research has started for another Telco.

calliope_7

calliope_7Sydney, NSW

  • 17 reviews
  • 11 likes

Customer service surprisingly helpful

published

I recently needed to get a new sim and port a number. I called and found what was obviously a foreign call centre and, having experience with Telstra's foreign call centre I was expecting long delays and poor service, but I was pleasantly surprised. everything went as I expected, without waiting too long, and when I had difficulty removing the sim I got put through quickly to a tech guy who walked me through it. I'm still a little stunned that I didn't get a bad experience because frankly 'bad' seems to be the corporate standard these days. So yeah, nice one Vodaphone.

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calliope_7
calliope_7
Ally

AllySouth East Queensland, QLD

  • 3 reviews
  • 1 like

Don't use this company

published

I was not aware but apparently if you have SIM only plan with my own phone you have to stay with them whole year. I never had any issue SIM only with other company but Vodafone wants to pay $122 exit fee which I believe not fair if I don't have monthly plan and only prepaid. The saleperson didn't mention if I have SIM card with Vodafone I locked myself for one year which I believe not right and to pay an exit fee really strange. And a question why I have to pay this fee while other companies don't charge? I should read the reviews here first before to use their service.

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Questions & Answers

decks

decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
Fred K.

Fred K.asked

Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.

No answers
Jorge V.

Jorge V.asked

is the Keep Talking Plus Phone Insurance offered by vodafone (15 dollar/month) a good option??

1 answer
Prathamesh S.
Prathamesh S.

Yes. As it covered Accidental Damage protection, Lost & Stolen

Get an answer from our members

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes

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