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phone has only emergency call only until when I restarted, now I could call but there is no network for internet, when tried to call vodafone to resolve the issues, numbers are not contactable. Vodafone network has never been reliable but never been this bad until recently. Although they are the cheapest, guess you get what you paid for. Do not sign up for vodafone. I hd enough and jumping to optus now !! Such a bad service
Vodaphone - don't ever contact me again after wasting hours and hours of my time with no result
Vodaphone did a systems upgrade, end result I can't log into my own account. 3.5 hours of my time wasted, lied to about lodging a Telecommunications Ombudsman complaint on my behalf, want to charge me for transcripts of my own conversations with them going over the same actions over and over and over with no results, at the rate of $35 per hour of transcript so a minimum cost of $140 to get the print outs to put with my TO complaint. Their Privacy Office - which deals with this type of complaints - did everything they could to discourage me fr...om loding the TO complaint. After hours of stress and wasted time, end result, 14 new pin numbers, continually deleting and redownloading the app - final advice was to go to a Vodafone shop in person . Even to lodge a request for the transcripts, go and print the form out, sign it and then scan it back. Obviously designed to discourage people from lodging complaints if they don't have access to printers and scanners. No, they don't compensate you the hours of your time wasted trying to get them to fix the problem. One customer service guy smugly told me I should be congratulating him on fixing the problem - but the problem wasn't fixed at all. Never ever would I recommend Vodafone to others, and I won't be continuing my service with them either. Disgraceful.
Incentives to join. Lock in customers. Then rip them off
Vodafone pay as you go gives 35Gb for $30 for the first three months. After that it is $25 for 10Gb, with no option to upgrade. The add-on data costs are $10/Gb (28 days). That’s gouging your faithful customers. I advise staying with them for three months and then changing networks. I checked my balance (1.6Gb left) and immediately received notification that I was below 100Mb (huh?) and then out of data. Their website on usage is glacial and tends to divert you to “special offers” which are unavailable to you. It gives usage packet size but not the time of usage. Their app doesn’t work at all on an iPhone X.
A fair comparison on customer service and coverage.
I had to call Vodafone 1300 number today and I got the call centre Mumbai, things didn’t start well with the language barrier Etc and things got a little testy and eventually I was transferred to a chap called Sharma and he was excellent, clear English and wanted to resolve my problem, he really went that extra mile and keep in contacted with me during the course of the day until resolved. And I’ve been with most of the main telcos over the past years and dealt with other customer service centres and never had the positive experience I received...today, I was very touched with his personal service and perseverance and this is from someone on the other side of the world, he retained me as a loyal Vodafone customer today and he definitely deserves a very big Thank you from me. On another subject regarding Vodafone coverage, my partner and I travel up and down the length of the East Coast regularly and my partner is with Optus, we both have same iPhone 6’s and she has a lot of signal drop out compared to me. We both were originally with Telstra for approximately 12 years and we both left as we found with Vodafone and Optus you got more data and longer time 30-35 days and the Telstra customer service I received when wanted to upgrade our 12 year old plans was appalling and this was at a Telstra store, there was interested in retaining us as long term users so there’s good and bad with other telcos too. But I’m happy with Vodafone.
Am I the only person to have noticed that Vodafone has effectively doubled the cost of 365 day pre-paid data ?
I recently attempted to top-up my pre-paid account, only to discover that the 365 Plus product is no longer available. Its nearest equivalent is the Pay and Go product, which at $40 offers the same 365 day expiry, the same pricing for texts and calls ... but doubles the price of data (previously $0.02/Mb, now $0.04/Mb). I've queried this with Vodafone and they basically just blew smoke at me.
Vodafone is a joke. I was simply trying to top up the data on my phone... accessed the Vodafone recharge page - insufficient data. Kind of hard to recharge when I cant access the page. And considering I have wireless internet at home and I also tried completing recharge while connected to that, still told me I had insufficient data.
I'll be changing phone carriers due to this experience. Network coverage is pretty low. The online website is glitchy and full of freezes and hard to navigate when it constantly freezes and reloads.
too muc$ for not much
Prepay Vodafail represents poor value:
Vodafone has always been lagging behind the competition. They should spend less on promotion and more on delivering.
- poor network coverage - one of the problems of privatisation of an essential service is network duplication in high population areas with no signal elsewhere
- high prices for what is a distant 3rd patchy network
- less data than their competition for the price
cannot switch off unwanted promo messages despite requests to Vodafone and complaints to useless regulatory body
Prices should be at least 20-30% less than their competition to equate value
Questions & Answers
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Each time I go to activate my SIM card each form of identity is not valid. Is it because I am supposedly underaged, which shouldn't be the case since I am an adult.
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