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Unapologetic about costing customers millions
Vodafone system was down for over 7 hours across Australia (9 April2021) costng customers millions of dollars in lost revenue. They are completely unapologetic for the incident and made light of the outage as though it was a minor incident. As a long term customer of Vodafone I was left disgusted by their attitude and couldn't care attitude as to when the system would be restored. I would encourage all Vodafone customers to show them the middle finger and leave them for their competitors. F...k Vodafone. Extremely poor customer service.
the worst possible
This company is simply horrible to deal with and should be banned from Australia. Their actions are fraudulent. DONT waste your money go optus or telstra. Coverage and speeds are rubbish so is vodafones customer service.
The worst Telco company in Australia, constant drop outs, no consistency
Constant phone call drop outs especially in the eastern suburbs & 4g drop outs, was with this company many years ago and still nothing has actually changed, I think it's time to get out!
Sadly the service is bad and customer care not even available
We switched from Optus to Vodaphone as Optus was not providing great service anymore, yet have found it was still a lot better than Vodafone. Vodafone's coverage unfortunatly is pretty bad once you get out of the suburbs in the central coast, and even right in the suburbs my customers complain the phone is dropping out. We also have home internet with them and that suffers the same, constantly drops out and hangs and has done this since we got it. When I go to call them on their suggested numbers, both say "call failed", and their online support times out and says to call their numbers that don't work. That is pretty poor.
Used to be great. Not anymore
I've been a Vodafone customer for over 15 years. Used to have fantastic customer service but now it's very bad.
Phone calls break up/drop out often.
Data is good then drops off. I would call and complain, data would be good again then pan off. Constant battle.
I have now changed to Telstra
Do not buy Vodafone Prepaid, they will not Activate! SCAM!
I bought a $50 Vodafone SIM, it had no Expiry date listed anywhere, yet when I tried to Activate it, it said "Expired SIM". When I rang them, the INDIANS on the Customer Service line didn't want to help at all. SCAM!
security is terrible
i was part of the vodaphone security leak. had my identity stolen and everything taken away from me. would never recommend this company to anyone. they need better protection for the consumers.
Worst network most expensive
Lost money because their network was not functioning in the melbourne city. They frequently get network outages at whim. They dont care about their customers. I changed my mobile device but still same result. I decided to change to Dodo and i m happy with their prices and network.
worst network of australia
3 weeks ago, I bought iphone 12 pro with vodafone $45 plan ($5 discount, so it costs me $40). For every call i receive or make, i need to get out of my home into open space and talk, otherwise it is consistent voice dropping. My wife has a boost mobile prepaid card and she gets 123 Mbps internet speed while inside home and i get between 2 to 3 Mbps. Vodafone plan offers 60 GB data to me and I am not sure with such a poor speed , how am i going to even consume that. I am not sure what i am paying this much amount for. My wife spends just $15 a...month and her plan is far better than mine. Vodafone offers network like third world countries and their charges are like developed country. Since I bought this phone, i m not even getting basic phone call service properly, what else i can expect from vodafone. I am leaving in Eight Mile Plains and it is no way in outer suburb of Brisbane. I called customer care and they provided me standard answer that they have network upgrade going on in my area which will take long time. They didn't give any ETA. I believe i would end up paying them in $$$ by the time their network upgrade finishes and my plan of 3 years would also get finished by that time. I believe this is the standard way of answering to cool down customer and they must be using this tactics since many years. They will never have network upgrade I assume. If this is the service in my suburb, i can assume how pathetic it would be in other farther or remote suburbs. Vodafone is 10 years behind than Telstra and Optus in terms of technology upgrade.
Wife called into Vodafone at Victor Harbor several days ago because Google and Yahoo Mail wouldn't work on her 1.5 year old phone. The Guy in the shop didn't check the phone and told her that the phone was too old to run the apps and sold her a new phone and extended plan.
It too me less than five minutes to fix.
I cancelled the order.
What is really going on here. Are they totally incompetent or extremely dishonest. Either way you wouldn't deal with them.
Plan Change - Pure Frustration
Want frustration .... try changing your phone plan. 2 hours on the phone, 1 hour on the internet, 5 service providers ... each of which asked me to verify my identity, 4 credit checks, all for nothing and no result /:()&&&(;:/-
Purchased an iPhone 12 from Vodafone in a city in January 2021. The phone stopped working in March 2021 and Vodafone has been contacted several times but no reliable response has been received so far.
Selling warranty expired items part of 24M plan - Shame on you Vodafone
I am very disappointed and surprised to find out that my 8 years old's daughters watch I bought part of 24M plan only got warranty for 12 months and money greedy Vodafone is asking extra money to fix the issue. This is very unethical as if provider is selling a 24m plan and hardware cost is included in the plan, they should cover it until the plan end.
All users be aware of this as never get any wearable with more than 12 months as you will be in the same situation as me.
I will report this to Telco ombudsman as this is a RIP-OFF.
Taking money without permission.
I added my card details to make recharging quicker. But Vodafone started taking money out automatically. I called them to ask why and the guy in India? said I had done it myself. Which I hadn't. Then he rudely suggested that I should "try" listening to him. As if I hadn't been ?!?
I have had little trouble with Vodafone in the past. Unless I travelled interstate, then service was different.
Just be careful adding a card to make things faster. They will take your money without asking.
Kind regards. Anthony.
Worst company. No system at all in place. Wrong misleading information
Worst customer service don’t use Vodafone
They’ll constantly lie to you and get you going around in circles. They have no idea what is going and instore and phone operators have different things happening
Don’t renew your contract
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Get an answer from our members and Vodafone Australia representatives
|Category||Mobile Phone Service Providers and Physical Shops|
|International Roaming Offered||Yes|
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