Reviewer Photos & Videos
Call centre staff wonderful
I have been with vodafone for well over a decade. The call centre staff have always been wonderful to me when I have a query. I just want to say thank you to them. I am loyal to vodafone because of you.
Poor service, don't stick to their own policies
I bought s21 ultra 2 phones on a plan early Feb 2021
Right from the start one of the phones data would not work at all and I went to Vodafone store. They told me their policy was to replace any defective phone if told within 28 days. I told them soon much bfo 28 days including going physically to greensborough store 2 times and preston store 2 times and craigieburn once...noone offered replacement although it was their policy to do a swap....
They couldn't fix the issue...told I had to call tech support...I did and they couldn't do anything b...
Terrible mobile data
Had been with Telstra for a year and had had no problems switched to Vodafone and have had so many problems. The first problem was trying to transfer my number it didn't work. This was kind of the other providers problem but still. The coverage has been terrible compared to Telstra I'm in the middle of a town and there 1 bar. There was also a network outage for a few days. Not very happy with them will be switching back to Telstra.
Terrible choice for business
We switched our business from another provider to Vodafone. Vodafone offered a very attractive deal that would save us significant amount of money. Within the first week of having moved the business our team on the road started experiencing calls dropping off, a lot of places in Sydney metro where the coverage was poor or nil.
The network is insufficient even for Sydney Metro. We assumed coverage was going to be really good in metropolitan areas but that is not the case.
Our team relies on mobile phones and Data SIM cards on tablets to be able to operate. Vodafone proved to be a terrible choice for our business.
Trying to pay off a phone from a plan
We've been with Voda for over 10 years (apart for a few times where we had to resolve an issue through the ombudsman - which we've won each time) they've been ok - up until now
After 3 calls trying to pay off a phone, we just went around in circles and then palmed off to an automated service each time which didn't work and had to ring back - They eventually sent a link to pay off the phone - IT WAS A LINK TO UPGRADE A PHONE!!!! so we still cannot pay off a phone on a plan
We give up and will be moving our 3 phones to another provider, and going to the ombudsman again if needed....
Pathetic Customer Service
Called Vodafone customer service department and was on hold for 2 hours. Finally I spoke to someone who advised I had to speak with another department, and then just hung up !!! I sent over 4 hours trying to get the Prepaid Customer Service Manager, Steven, to no avail. They simply don't care.
No Refund for lost Easter Show Tix
Headed to the Easter Show on Friday with two excited kids. There was a Vodaphone outage so I couldn't retrieve ticket on my phone. No Easter Show. Very upset kids. Vodaphone offered me a $10 credit for their incompetence. Disgraceful.
Unapologetic about costing customers millions
Vodafone system was down for over 7 hours across Australia (9 April2021) costng customers millions of dollars in lost revenue. They are completely unapologetic for the incident and made light of the outage as though it was a minor incident. As a long term customer of Vodafone I was left disgusted by their attitude and couldn't care attitude as to when the system would be restored. I would encourage all Vodafone customers to show them the middle finger and leave them for their competitors. F...k Vodafone. Extremely poor customer service.
the worst possible
This company is simply horrible to deal with and should be banned from Australia. Their actions are fraudulent. DONT waste your money go optus or telstra. Coverage and speeds are rubbish so is vodafones customer service.
Used to be great. Not anymore
I've been a Vodafone customer for over 15 years. Used to have fantastic customer service but now it's very bad.
Phone calls break up/drop out often.
Data is good then drops off. I would call and complain, data would be good again then pan off. Constant battle.
I have now changed to Telstra
Do not buy Vodafone Prepaid, they will not Activate! SCAM!
I bought a $50 Vodafone SIM, it had no Expiry date listed anywhere, yet when I tried to Activate it, it said "Expired SIM". When I rang them, the INDIANS on the Customer Service line didn't want to help at all. SCAM!
security is terrible
i was part of the vodaphone security leak. had my identity stolen and everything taken away from me. would never recommend this company to anyone. they need better protection for the consumers.
Worst network most expensive
Lost money because their network was not functioning in the melbourne city. They frequently get network outages at whim. They dont care about their customers. I changed my mobile device but still same result. I decided to change to Dodo and i m happy with their prices and network.
worst network of australia
3 weeks ago, I bought iphone 12 pro with vodafone $45 plan ($5 discount, so it costs me $40). For every call i receive or make, i need to get out of my home into open space and talk, otherwise it is consistent voice dropping. My wife has a boost mobile prepaid card and she gets 123 Mbps internet speed while inside home and i get between 2 to 3 Mbps. Vodafone plan offers 60 GB data to me and I am not sure with such a poor speed , how am i going to even consume that. I am not sure what i am paying this much amount for. My wife spends just $15 a...month and her plan is far better than mine. Vodafone offers network like third world countries and their charges are like developed country. Since I bought this phone, i m not even getting basic phone call service properly, what else i can expect from vodafone. I am leaving in Eight Mile Plains and it is no way in outer suburb of Brisbane. I called customer care and they provided me standard answer that they have network upgrade going on in my area which will take long time. They didn't give any ETA. I believe i would end up paying them in $$$ by the time their network upgrade finishes and my plan of 3 years would also get finished by that time. I believe this is the standard way of answering to cool down customer and they must be using this tactics since many years. They will never have network upgrade I assume. If this is the service in my suburb, i can assume how pathetic it would be in other farther or remote suburbs. Vodafone is 10 years behind than Telstra and Optus in terms of technology upgrade.
Wife called into Vodafone at Victor Harbor several days ago because Google and Yahoo Mail wouldn't work on her 1.5 year old phone. The Guy in the shop didn't check the phone and told her that the phone was too old to run the apps and sold her a new phone and extended plan.
It too me less than five minutes to fix.
I cancelled the order.
What is really going on here. Are they totally incompetent or extremely dishonest. Either way you wouldn't deal with them.
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Get an answer from our members and Vodafone Australia representatives
|Category||Mobile Phone Service Providers and Physical Shops|
|International Roaming Offered||Yes|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.