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sold me a lemon
Sorry i never write these types of things but here goes after getting on my plan for a google pixel 3A through vodaphone the first 6 months not a hitch then my phone refuses to charge. Took it up too the vodaphone shop in bondi junction where he sent me to the city george st to be exact..waitied for the guy who was supposed to be a technician who told me the port was broken and it would cost me $500 to fix. I didnt trust the guy and asked them where i could see there policies on warrenties etc etc. Nothing on failures of the charging ports. Nex...t i went to the google official guy in castlereigh st who fixed it for $200 telling me it wasnt anything i had done it was a simple case of wear and tear and not a very good phone..He was very helpful and really tried to help me. Fast forward 5 months and whilst charging my phone it starts vibrating uncontrolably and stop working. Once again i take it to George st where this so called technician tells me without even opening it it will be $800 but maybe i should just buy out my plan for 12 months and upgrade..surely its under warrenty but no the terms he cant show me proof for again say no hardware no ports nothing like that we cover for..take it back to old mate who helped me last time who opens it up and says the motherboard is fried and your phone is dead....now im stuck on a plan with no working phone through no fault of my own...bad products bad customer service bad everything. the guy at the google reair place was the only decent human being in the whole senario..
absolutely garbage service
The most terrible telecom co in au from my pov. Well, after I emailed almost ten times and called thousands of times just for a cancellation service. Quite simple, quite easy , but a waste of three month. What a great service! I have kept vodafone for almost three years, but literally the most inefficient service support service. If you want to contact someone to deal with ur matters, well, you’ll get the same ‘answer’ from different people. even if the bill is overdue, they still can’t offer you the best solution. Cause they don’t know either.
Worst Insurance Vodafone Is Partnered With!!!!!
The worst insurance company ever! Infact the worst company ever!! My phone was stolen and we have reported to the police, provided them with the case number but their pathetic customer service people made us feel like we were the thief!! First they declined the claim, spoke to my partner very unprofessionally and then when i opened a second dispute, they accepted the claim but made us feel like they are doing a charity towards us! I have been paying for this service and a company makes their customer feel that way! Next milestone was getting th...em to dispatch the phone. They say 5-10 working days but dispatched my phone on the 11th day which would be fine if customer service people spoke with some level of compassion or empathy. They have been unbeliveably rude and ignorant. People take insurance to cover their loss but mostly to eliminate inconvenience but this company has no understanding of customer inconvenience. When you are paying them monthly, that would be your sweetest time with them.
Worst signal ever, Perth Western Australia
Worst signal ever, even in CBD of Perth WA. It Sux big time, I’ve been thinking about going to Telstra n this confirms it. I’m not happy n haven’t been for awhile with Vodafone’s reception
Just as bad as telstra
Don't understand why I'm getting messages 2 days late and some aren't even getting through. If this is not sorted I'll be going else where
They alter your call records
Definitely 0.They issue bills with incorrect call/sms history. Keep track and see for yourself. Stay away, although the other providers probably aren't much better.
Mobile coverage far worse than Telstra
Planning on switching my mobile phone service back to Telstra as the mobile coverage is pretty poor. Lots of areas with no coverage. SOS only.
The broadband though is very fast
Patchy service at times, but good customer service makes all the difference
A telco with good customer service? I didn't think it was possible, but as a smartphone enthusiast and someone who (mostly) knows what they're doing, Vodafone staff have been excellent. Every person I've spoken to is really nice and knows what they're doing, and very transparent with the customer. You can even still call Vodafone instead of chat, and get through to an awesome member of staff with little wait time.
However, make sure the value proposition is good for your needs - Vodafone's 5G rollout has been very slow so far, and pricing of p...lans is the same as Optus, which, for the most part, has better reception in more places and a larger 5G network. I haven't had any billing issues yet unlike Telstra, and unlike both Optus and Telstra you'll get the same (usually correct!) answer from any staff member. I really hope the merger with TPG doesn't erode all the good things Vodafone has worked on up to this point.
Absolutely useless call centre. Can't actually make any changes to account without going into the building
I called up today (on my registered Vodafone number) to enquire about upgrading my phone plan. I don't know my personal pin that was set more than 2 years ago. So, I had to verify my identity, I then proceeded to verify it but it was declined as they have my old address on file. I explained this then they wouldn't let me try and verify again.
I had two options use there online verification tool that takes two days or head into a busy supermarket to risk COVID.
I then tried the online verification tool only to have a text back saying my verifi...
Never have I had a carrier so useless when it comes to reception. I am in the middle of Canberra and the service is 3rd world. I signed up to Kogan not seeing they use vodafone for their provider which was my bad but I've lasted 23 days into a 90 day contract. NEVER EVER again.
I would give it 0 stars if it were an option
They overcharge for mobile plans. They gave me a mobile plans on higher than market price and they added loyalty discount on top of it to make it the same price as the market price. The only problem is that they expected me to pay the overcharged market price (excluding the loyalty discount) when I approached them to buy off my device. It would have been much cheaper if I would have purchased my phone from JB Hi-Fi or any other retailers for full price or even on a monthly plan. Never getting a phone from Vodafone again.
After sales assistance? Not received
After two years, I decided to return to Vodafone as a telephone operator. I specify that with the previous provider (Kogan mobile) I had a great time, spending half. However, having purchased a smartwatch, Kogan does not offer the possibility of combining it with the phone to use it independently. So after some research, Vodafone was offering the best price between Optus and Telstra. As soon as the rechargeable plan was activated, the website and the app did not recognize my phone number. After three weeks of waiting and calling customer suppor...t every 48 hours (following their directions), the problem did not go away. In the three weeks of requesting assistance, no one from Vodafone Australia contacted me trying to find a solution. I, therefore, decided to activate Optus.
The most horrific service I have ever encountered. Also experienced dishonesty.
Ordered a new phone on plan 21/12/20 - Was advised 2 day delivery. This was perfect for me as I was travelling a week later.
Still have not received any communication, apart from original email stating order received
I called Vodafone 30/12/20 to ask what was happening. The guy on the phone said that it should not take that long. I asked him to cancel my order as I can't wait as I will be travelling next day. I decided to use my old phone with a prepaid sim.
He told me he would cancel that and I would receive and email within 24 hrs.
Poor service! Fraudulent account details!
Have requested on multiple occasions for my billing and tax invoice details to be corrected as their sales staff incorrectly set up the account. 3 months on and Vodafone claim they are unable to issue me with the correct account details on my tax invoice as apparently their system is unable to process this. So, for the last 3 months I am being invoiced with the incorrect details. Is this not fraudulent? Would think so.
VODAFONE phone with hotspot use
I use a Vodafone hotspot with my PC for internet (50 Gig plus 3 Gig to enable sharing with spouses phone etc). Used to be very good but last few months service has varied a lot from clear calls etc to NZ using apps and phone to frequent dropouts mid call. I have had two sim cards changed to check it and today I spent about 45 minutes using online chat to try and find out about what speed Im on plus why the service varies. No luck. Passed from one staffer to another and no answers. In store also not good and got clearer info from an Optus staffe...r (female) on trying to use WIFI hotpspot effectively. Phone service seems slower than before with lots of buffering to download short videos via Whatsapp etc. Won' t consider Telstra as they do not include international calls which is a necessity for me. A nusiance if they are the most reliable service.
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Get an answer from our members and Vodafone Australia representatives
|Category||Mobile Phone Service Providers and Physical Shops|
|International Roaming Offered||Yes|
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