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Vodafone

Vodafone

1.6 from 2,363 reviews · View Statistics

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Mitch W.
Mitch W.Mid North Coast, NSW

I would give zero if I could!

published
Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
DDan
DDanGreater Melbourne (Outer), VIC
  • 9 reviews
  • 9 likes
  • Verified

Worst mobile phone company ever - No customer service

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$80.00
Included Data per Month10 GB
Jarrod
JarrodSouth East Queensland, QLD
  • 5 reviews
  • 3 likes

5G Vodafone has terrible reception

published

Telstra 4G has better reception than Vodafone 5G for example I was at Queen Mary Falls QLD on the weekend and most of the time I didn't have reception and the best I got H. Friends on Telstra 4G were getting 3G of reception.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$125.00
Included Data per Month50 GB
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Dicky H
Dicky HAU
  • 5 reviews
  • 1 like

Worse Network Provider, Please close your company

published

Internet always disconnect a couple of hours suddently for no reason,
No proper explain,

What a rubbish company.
Guys stay away from Vodafone,
they used the worse equipment, maintain only if something is broken.

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
Paul B.
Paul B.Perth, WA
  • 3 reviews
  • 1 like

A typical TPG Cluster Fark

published

Do yourself and your contacts a Big Favour and stay well away from the TERRIBLE NETWORK called Vodafone. Data Blackouts phone call dropouts and billing errors. No apologies but there was an offer to give a discount that never happened due to a computer glitch.. These Vodamoan morons are trying to out do the Federal Government for screwups and Nonsense Spin... Give them a Big MISS.....

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$95.00
Store LocationFremantle
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Wrost service

published

Vodafone service is the worst service I have ever had. Network as well as staff working in Vodafone store are rude. Really disappointed with service. I will never ever have Vodafone again.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store LocationBroadmidows
Blondie-ness
Blondie-nessSydney
  • 18 reviews
  • 40 likes
  • Verified

Vote Vodafone Out of Your Phone

published
Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$60.00
Included Data per Month520 GB
1 comment
Blondie-ness
Blondie-ness

As an update - Vodaphone have now charged me a further $9 for 2 days from 5/5/21 to 7/5/21. What a joke! Charging customers for a broken service. Never trust or use Vodaphone for any mobile service. They rip you off and don't perform.

Colin M.
Colin M.Sydney, NSW
  • 2 reviews
  • 2 likes

Terrible

published
Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Sim1jr
Sim1jr
  • 2 reviews
  • 2 likes

Vodafone: The Only thing worse than the mobile coverage, is their customer service!

published

The worst customer service anywhere. Impossible to speak to a supervisor. There is zero accountability. Staff are ignorant, rude & outright lie. Worst company to deal with, anywhere in the world!

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$220.00
Store LocationAltona north
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Useless service and communication

published

Vodafone is useless, they have frequent problems and when you try ring they give false advice which never happens. They tell you one thing and it doesnt happen. I cancelled my service almost 3 months ago and they are still sending me bills with late payment fees. I have rung, and emailed and still no resolve on this matter. Extremely frustrating, I would not recommend them to anyone ever.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$35.00
  • Verified

Worst customer service EVER

published

I bought a new SIM card for my daughter, and it basically didn't work! I tried my own OPTUS sim on the same device and it worked perfectly.
I contacted customer support 5 times, and made two complaints ( Case # 05702732, 05699431), and still can't get my brand new SIM card make very basic phone calls or SMS.
I requested cancellation of my plan and getting refund. But they started suggesting fantastic solutions like waiting for an upgrade of the network in my area.
They basically didn't show any respect to me and my requests, and I'll lodge a complaint to the corresponding authority to get my money back.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$0.00
Store LocationOnline
nasim audish
nasim audishSydney, NSW

worst coverage i have ever experienced. just go to telstra. optus is just as bad

published

worst company in Australia at the moment. coverage is terrible and customer service use the same excuse every time saying its because they are doing a software update. it doesn't 5 years to do a software upgrade. telstra is so good. i ported my number over to telstra. best thing i have every done. worth every cent

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$110.00
Included Data per Month80 GB
Store Locationwetherill park Vodafone
Mandeep B.
Mandeep B.Darling Downs, QLD

Just 2 signals even in metro area !!!

published

Vodafone is not being able to provide services as promised. I have been struggling to get more signals when I'm at home and I live 5 minutes drive from CBD. I kind of forget that I own 5G phone because I get 2 towers on 4G network. Worst service ever and now it's time to change the service provider.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Margarita
MargaritaSydney, NSW
  • 5 reviews
  • 2 likes

No stars! Awful service, connection and possibilities limited

published

I have got SIM in Coles, prepaid. To set it up took me three hours. They found an excuse that happened because I did not buy SIM in store. I mean, seriously?
Does it look like their stores are on every corner of the country?
I still trying to set it up, it is not working. Another excuse they have maintenance till the end of May. Well, I am done here.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$10.00
Included Data per Month5 GB
Store Locationcoles, rose bay
Sam
SamSydney, NSW
  • 6 reviews
  • 9 likes

Totally crap

published

V bad and poor network if I can give 0 star I will. One of the rubbish company plz don’t go with Vodafone. Already called 10 times come back maybe phone not good. Got latest phone oh sim might be fault. Already changed

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$129.00
Store LocationParramatta
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Questions & Answers

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks
decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
Visit official website

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