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Vodafone

Vodafone

1.6 from 2,363 reviews · View Statistics

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Michael
Michael
  • 3 reviews
  • 3 likes

Time for a change

published

Best Thing for anyone to do would be to leave Vodafone and join Felix mobile yes the speed May be slightly less than Vodafone but the plans are the best out there in the market with unlimited data you never need to worry again you can use code on sign up and get $35 off your first month MM00065

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00

Such a waste of time

published
Customer Service
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Dan
Dan
  • 7 reviews
  • 4 likes

pretty bad since TPG merger

published

Coverage was average, no dropouts but generally pretty slow for my area (Sydney metro). Bought into a prepaid special intro offer that promised data rollover, bonus data and a discount for first 3 renewals - this was not honoured, charged me full rate on the first renewal & no data rollover. Staff picked up the error but only offered extras credit if I renewed at full price again. nah..

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Included Data per Month15 GB
Store Locationonline order
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Overcharged long time customer

published

Updated my phone in 2019, added a I pad that I canceled before receiving , it was supposed to be canceled 19 months later I find out I have continued to be charged for iPad and NBN plan 3 calls later still waiting for a promised call back and refund that is substantial !!! No response but I keep getting txt for rating customer service ? Up your game call me as promised and give me a refund !

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeYes
Store LocationKwinana
Reviews
ReviewsSouth East Queensland, QLD
  • 2 reviews

Terrible mobile data

published

Had been with Telstra for a year and had had no problems switched to Vodafone and have had so many problems. The first problem was trying to transfer my number it didn't work. This was kind of the other providers problem but still. The coverage has been terrible compared to Telstra I'm in the middle of a town and there 1 bar. There was also a network outage for a few days. Not very happy with them will be switching back to Telstra.

Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$25.00
Included Data per Month40 GB
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Luke
LukeGreater Melbourne (Outer), VIC
  • 3 reviews

Used to be great. Not anymore

published

I've been a Vodafone customer for over 15 years. Used to have fantastic customer service but now it's very bad.
Phone calls break up/drop out often.
Data is good then drops off. I would call and complain, data would be good again then pan off. Constant battle.
I have now changed to Telstra

Value for Money
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Anthony
AnthonySydney, NSW

Taking money without permission.

published

I added my card details to make recharging quicker. But Vodafone started taking money out automatically. I called them to ask why and the guy in India? said I had done it myself. Which I hadn't. Then he rudely suggested that I should "try" listening to him. As if I hadn't been ?!?
I have had little trouble with Vodafone in the past. Unless I travelled interstate, then service was different.
Just be careful adding a card to make things faster. They will take your money without asking.
Kind regards. Anthony.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$30.00
Y Ross
Y RossFar North Queensland, QLD
  • 2 reviews

Terrible experience

published
Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$10.00
Included Data per Month0 GB
Paul
PaulCanberra 2600, ACT
  • 4 reviews
  • 1 like

Mobile coverage far worse than Telstra

published

Planning on switching my mobile phone service back to Telstra as the mobile coverage is pretty poor. Lots of areas with no coverage. SOS only.
The broadband though is very fast

Value for Money
Product Quality
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Fabius
FabiusSydney, NSW
  • 9 reviews
  • 1 like
  • Verified

After sales assistance? Not received

published
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Included Data per Month50 GB
Store LocationNorth Sydney
sick of scammers
sick of scammersAustralian Capital Territory
  • 4 reviews
  • 1 like

Can't get a straight answer!!!

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Plan Cost per Month$35.00
Included Data per Month50 GB
Alison
AlisonGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Worst wait times to get customer service I've ever dealt with!

published

Currently on hold to Vodafone and have been for 1 hour and 50 minutes (and counting). Ive been with them ever since 3 brought them - like way back in 2013 I think - TBH never had any issues. So happy with everything, customer service, internet service, price.
That has all changed in the past week since my NBN connection has just been dropping out. Ive called 4 times (all over an hour wait time + today - which is still pending but on the verge of 2 hours waiting on hold) Im a calm and polite person but anyone waiting this long for an issue which has still not been fixed after 5 calls would drive anyone crazy.
Just not good enough - and stop blaming corona for your slack customer service issues - lift your game Vodafone!

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Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$134.00
Included Data per Month10 GB
Store LocationEastland

Decent Provider but Retail Staff Cons you!

published
Value for Money
Product Quality
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Return Claim MadeNo
Carmel J
Carmel JMetropolitan Adelaide, SA

Their negligence cost a disabled person her brand new IPhone 11

published
Value for Money
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Plan Cost per Month$45.00
Store LocationVodafone Marion (Upstairs)

Unreasonably expensive

published

I found the same plan for less than one third of the Vodafone!!!
Really unhelpful store staff, just think about selling not helping.
Happy that leave my previous plan after three years.

Value for Money
Product Quality
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Return Claim MadeNo
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Questions & Answers

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks
decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
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Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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